Rent the Runway Support

We've moved! Chat is now the quickest way to connect directly with our agents. Visit the Help Center on the RTR app or help.renttherunway.com for more info.

@emoleechen @RenttheRunway Oh that is great news! So happy to hear that!

@emoleechen @RenttheRunway Happy to help! Please send us a DM with your email address and additional details so we can take a look.

@sea2shiningsea3 Happy to help! We see that you've sent us a DM. We're currently reviewing and will be in touch there directly.

@rtrhelp Thanks. I just sent the DM

@rtrhelp how can I find out exact time my delivery will be be delivered today?

@JenniSulli1017 @RenttheRunway Oh no! We can absolutely help. Simply send us your email address, phone number and full name so our team can connect.

@Katebeaz Oh, no! We understand how important it is to get your swaps submitted in a timely manner and ensure your membership works as planned. Let us see what I can do to help! Simply send us your email address, phone number and full name so our team can connect.

@rtrhelp the swap buttons don’t appear even though I have shipments available. Please help!

@cbwang Happy to help! Please send us a DM with your email address and additional details so we can take a look.

@rtrhelp I just signed up for membership yesterday and would like to cancel payment. I wasn't able to find anything I wanted to rent with the subscription, and will do one-off instead. My email is carolynwangchung@gmail.com

@debtfreetoBe @RenttheRunway Happy to help! I sent a new return label to your RTR email address. It will be from UPS (no-reply@ups.com) with subject line “UPS Label Delivery.” You can print the return label or scan the barcode at the UPS Store. This email may take up to 10 minutes to receive. 😊

@rtrhelp @RenttheRunway hi, Can you send me a shipping label please? I can’t find mine 🤦🏾‍♀️

@donato_ad3 Happy to help! We understand that you returned the case only of the White Tortoise Leonard II Sunglasses. You can return the sunglasses with your next set of returns. We have notated this on your account.

@rtrhelp hi there, I think I left the sunglasses RTR case in my return shipment (I kept this item for my next shipment). Do I return the sunglass slip and sunglasses in my next shipment?

@debtfreetoBe In the future, you can generate a new return label on your end! Just head to "My RTR," click into “Order History” and you’ll see the option “Request a Return Label” under your most recent active order!

@debtfreetoBe Happy to help! I sent a new return label to your RTR email address. It will be from UPS (no-reply@ups.com) with subject line “UPS Label Delivery.” You can print the return label or scan the barcode at the UPS Store. This email may take up to 10 minutes to receive.

@rtrhelp hi. I’m trying to ship my clothes back but I don’t have a label.

@sfisherm Oh no! We can absolutely help. Simply send us a quick DM with your email address and additional information so our team can connect.

@rtrhelp Order still has not arrived. Any idea what is going on? Thank you.

@RenttheRunway @rtrhelp Hello, and help! I need to reschedule a missed delivery for TONIGHT, for an event tomorrow morning. Thank you!

@sfisherm To confirm, your order is in transit and scheduled to arrive by today. If your order does not arrive by today, please let us know, and we can look into this further.

@sfisherm Thank you for providing me with that information! It looks like your Order #53971159 has been delayed in transit. We know you rely on timely deliveries and want to do everything we can to help.

@sfisherm Hi Samantha! We are here happy to help! Just let me know your email address and phone number in order to verify your authorization of this account.

@sfisherm Happy to help! Please send us a DM with your email address and additional details so we can take a look.

@Diwright2202 Happy to help! Just let me know your full name, email address and phone number in order to verify your authorization of this account.

@rtrhelp I want to rent a dress and did not use my birthday code. Can I still use it?

@shannonfavre Happy to help! Please send us a DM with your email address and additional details so we can take a look.

@rtrhelp is there a way to negotiate the purchase price of a dress? I have a subscription. Order No 53603458

@arestiaR Happy to help! Please send us a DM with your email address and additional details so we can take a look.

@RTRHelp I think you have a bug. My "hearts" don't show up