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Sandisk
671 posts


@Sarvesh99_ Hi Sarvesh, we understand the seriousness of your concern. However, we request that you please share the necessary details with us only via Direct Message. We have already sent you a Direct Message requesting this information. Thank you.
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@SanDisk x.com/Sarvesh99_/sta… @SanDisk allow me to message you, You replayed to message the disk number in DM but I also retweeted the issue I am facing. please have an eye on my issue and help to solve
#CustomerServiceFail
Sarvesh@Sarvesh99_
@SanDisk @SanDiskSupport SanDisk pendrive failure → 110GB data inaccessible. I shared invoice and error proof, but support keeps repeating policy to return the drive for new , removing any chance of recovery. Hoping the team can help #CustomerServiceFail
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Hii @SanDisk I have spoke nearly 1 month to you support team also put an tweet please provide an messaging option for my ID in X so only I can message your account see the below tweet for more info
#CustomerServiceFail

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@SanDisk For me to be able to DM you, you need to fallow me first
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@SanDisk
Hello everyone one I am sunil sadhwani
From Mumbai Maharashtra
It has been over a month. The company is unable to provide a replacement SSD drive.
Will they be able to provide service to the customer?
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@ShallelujahTTV Hi, thanks for contacting us. Based on the image you shared, both the packaging, drive, and their capacities are different. Please open a support ticket at (support-en.sandisk.com/app/askweb), including photos of both sides of the drive and the packaging, along with a copy of the invoice.
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@JayPrak33399128 Hi Jay, we are sorry for any inconvenience. We recommend that you please get in touch with our support team directly to elaborate on the issue, along with error screenshots. You can open a support ticket at (support-en.sandisk.com/app/askweb).
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@SanDisk @instamart_it : Bought a sandisk cruser USB from instamart and the product is shit! can run a small video from disk, it seems the product is same as what is available in railway.....
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@PavelsRe Hi, we're sorry for the inconvenience. We like to investigate the matter for you. To do so, we request that you kindly share the current case number, RMA number, and your email address through direct message only so that we can look into the concern to share relevant information.
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@SanDisk @SunilSadhwani5 Sent mine for warranty replacement on 25/2, so it's over a month for me as well. I guess that's the customer service you get
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@whenkrishtweets Hi Krish, we are sorry for the inconvenience caused by the delay in your RMA process. We have reviewed your case and found that the relevant team is already working on your replacement request. However, due to stock availability, it is taking slightly longer than usual.
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Help!!RMA #0065912670 – My WD Green SN350 2TB SSD was received on 14-Mar-2026 and still stuck in “Processing”.
It’s been over 10 days with no update. Requesting immediate resolution or shipment update. @SanDisk
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@Sarvesh99_ Hi Sarvesh, we're sorry for the inconvenience. Please know that the replacement is offered as a standard part of the warranty process, but SanDisk does not provide data recovery service or reimbursement for the same. Kindly share your existing case number via direct message only.
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@SanDisk @SanDiskSupport
SanDisk pendrive failure → 110GB data inaccessible. I shared invoice and error proof, but support keeps repeating policy to return the drive for new , removing any chance of recovery. Hoping the team can help #CustomerServiceFail


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@bugosh_michael Hi Michael, we're sorry for the inconvenience. The "File Permission" message typically indicates that the app or system access is not permitted. We request that you please send us a direct message with details about your drive model, OS version, and how you are doing the backup.
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@SanDisk I keep getting a message i don't have "file permission" when i try to backup to my Extreme Pro. Have read all the community questions but i can't find where you answered any. How do i find the file i do not have permission for?
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@abhimenyosingh Hi Abhimanyu, we are sorry for the inconvenience. We like to investigate the matter for you. To do so, please share the current case number and your email address through direct message only so that we can look into the concern and share relevant information.
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@ks183476 Hi, we're sorry for the inconvenience. We like to investigate the matter for you. To do so, we request that you kindly share the current case number, RMA number, and your email address through direct message only so that we can look into the concern to share relevant information.
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Waited 14 days for @SanDisk to approve my RMA with no response. One phone call later and it’s suddenly approved? 🤨 Glad it’s moving now, but the support lag is real. Check your tickets, guys! #SanDisk #CustomerService #TechSupport
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@Monorail_Silver If the files are important, please avoid formatting attempts on the drive. Please see (support-eu.sandisk.com/app/answers/de…) and also open a support ticket at (support-en.sandisk.com/app/askweb) along with the product description, a detailed issue, and relevant screenshots.
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Months of editing, gone. 4 hours of completed video, gone. I’m hoping for the sake of my sanity that I can save this video on my computer at home, but it sees unlikely. Never buy external drives from @SanDisk by the way, it will constantly disconnect while in use and I’m honestly stunned it took this long to corrupt a project.

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@Monorail_Silver Hi, we are sorry to hear this. Please know that it looks like the system may be having trouble maintaining a stable connection with the drive. We recommend connecting the drive using a different USB cable or port and testing it on another computer to see if it stays connected.
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@Rmedipalli To find our authorised sellers, please visit (sandisk.com/company/distri…), and for the SanDisk Safe Buying Guide, please see (support-en.sandisk.com/app/answers/de…).
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@flipkartsupport 3/3 SanDisk service centre is in Hyderabad, it's 200km from my Hometown, it cost Rs.2000/- for travel charges to show the Counterfeit fake pendrive to the service centre, will #SanDisk or @WesternDigiCare they replace fake @SanDisk products sold by @Flipkart
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@Rmedipalli Unfortunately, we are unable to provide a replacement for counterfeit products. We advise you to contact the place of purchase. However, you can share images of the front and back of the product, the packaging, and a copy of the invoice so that we can verify the product.
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@Rmedipalli Hi Mike, thank you for bringing this to our attention. We will share this with the relevant team. Additionally, please note that we always recommend purchasing SanDisk products from our authorised online or offline resellers only.
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@JAWAIBANDH_RAIL Hi, we are sorry for the inconvenience. We recommend that you please connect with the place of purchase. Also, please purchase SanDisk products only from our authorised sellers (sandisk.com/company/distri…). You can also view our Safe Buying Guide here: (support-en.sandisk.com/app/answers/de…)
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@Flipkart @flipkartsupport @SanDisk @jagograhakjago @RajCMO @SRC_Odisha @BhajanlalBjp @RajPoliceHelp @rpbreakingnews @DIPRRajasthan @dabi_tina @Barmer @CMHelpdesk @DrPriyankaBMR @UmmedaRamBaytu @BarmerDm Filpkart #Flipkart selling Duplicate Pendrive #Sendisk (product) without verfied product and sellers details they sold duplicate goods,Students are suffering financial losses
#Barmer #Rajasthan #Flipkart #Amazon #india 🇮🇳


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@JAWAIBANDH_RAIL Hi, we're sorry to hear this. Please share clear photos of both sides of the product & packaging so we can verify authenticity. If the return window is open, please contact the place of purchase. We always recommend to buy only from authorised sellers: sandisk.com/company/distri…
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@MensiAhir Hi Mensi, we are sorry for any inconvenience. We recommend contacting our support team directly to describe your concern, including the images of both sides of the drive and a copy of the invoice. You can open a support ticket at (support-en.sandisk.com/app/askweb).
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@SanDisk @DelhiPolice sandisk pendrive fraud not response customer care not response retailer not response distributor
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Let us share all that we've been working on by celebrating our 1st Sandisk Anniversary! youtube.com/watch?v=ueu0MZ…

YouTube
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