Sandisk

The ultimate threat in any game? The dreaded “DELETE TO MAKE SPACE FOR ANOTHER GAME” pop up 😱 Don’t worry, the #SANDISK microSD Express card is here to level up your storage game! 💪

@The1Leslie Thank you for the additional context. Since the SD card was not purchased through an authorized standalone retail channel, we recommend continuing to work with the Amazon seller or bundle provider regarding the counterfeit concern.

@SanDisk I didn't purchase the SD card directly. It was included in a bundle purchased on Amazon. I've been trying to track down who put the bundle together in order to find out where the counterfeits came from.

@The1Leslie Hi, we're sorry to hear about this. We always recommend purchasing only from our authorised online/offline sellers or from our official online store. In this case, only the place of purchase can help address your concern, and we will share this information with the relevant team.

@GoPro My concern is that you are selling counterfeit @SanDisk SD cards in your bundles. And now that a customer is pissed about it. No one wants to take responsibility. So @GoPro @SanDisk and @Amazon will be bombarded in every way I can think of until someone takes responsibility.

@Bala47809565 Hi, we are sorry to hear that. Please try connecting the SanDisk drive to a different USB port or computer to see if it appears in Disk Management. Please see Answer ID (support-en.sandisk.com/app/answers/de…). If the issue persists, you can open a support ticket at (support-en.sandisk.com/app/askweb).

@SanDisk hi I bought a SANDISK Ultra Fit 64GB, USB 3.2 Gen 1, Flash Drive, 400MB/s R, Pendrive, in @amazonIN in July 25 , today it's not showing up in my laptop , help pls

@Machrz23 Hi Matt, we're sorry for the inconvenience. Please note that under a warranty replacement, drives cannot be returned with their original data, as they are replaced rather than repaired. We always recommend backing up your important files before sending any product in for service.

@SanDisk Thanks for wiping my hard drive when I sent it in for repair. Maybe you should transport 4TBs worth of work to a new one

@BambooStic35934 Hi, we are sorry for the inconvenience. We recommend that you please share the existing case number and your email address through direct message only. This will allow us to review the matter for you.

@FlipkartSupport @Flipkart @SanDisk - I received a confirmed counterfeit SanDisk Extreme 2TB from seller TBL Online. No support from your support and want me to go through 30 days of RMA from sandisk. inspite of providing all proofs. #fraudflipkart #fakesandisk

@SWATANTRA_CSE Dear Kumar, Kindly attempt to connect the drive using a different port or computer. If the device remains unrecognized, please reach out to us at support-en.sandisk.com/app/askweb for assistance or for warranty guidance please refer: support-en.sandisk.com/app/answers/de….

@SanDisk @RelianceDigital I am facing an issue with my SanDisk Ultra USB 3.0 64GB pendrive. The device has suddenly stopped working and is not being detected properly. Kindly assist with the warranty claim/replacement process at the earliest. Attached product photo for reference.

@Shushantk81591 Hi Shushant, we are sorry to hear about such an experience. Please know that this is a third-party purchase. So, the place of purchase can only help you within the return window. If you want to confirm the product's authenticity, please open a ticket at (support-en.sandisk.com/app/askweb).

@ram_sugadass Hi, we're sorry to hear this. Since this was purchased from a third-party seller, replacement/refund can be handled by the place of purchase if within their return window. If the return window is closed, open a support ticket with invoice & photos at (support-en.sandisk.com/app/askweb)

Purchased a SanDisk Ultra Dual Drive Go Type-C 128GB through Snapmint, but the pendrive is showing only 34GB on both laptop and mobile instead of 128GB. Invoice and product details are available. Kindly arrange a replacement or refund at the earliest. @SanDisk @SnapmintEmi

@shizoor Hi Richard, we are sorry to hear this, and thank you for bringing it to our attention. We recommend that you share photos of both sides of the product, packaging, and a copy of the invoice only via Direct Message. This will allow us to verify the authenticity of the product.

@SanDisk Bogus Sandisk MicroSD cards are appearing on sale at a plausible price on AliExpress. aliexpress.com/item/100501217… The product looks like a real Sandisk and comes in what looks like real Sandisk packaging. First few gig fine, rest, random numbers.

@ronaksavla99 Hi Ronak, we're sorry for the inconvenience. Please know that physical damage such as cracks, bends, or broken casing can happen over time depending on handling, insertion pressure, or heat. Unfortunately, the physical damage is not covered under the limited warranty policy.

@SanDisk dont know why sandisk card are so week. They break easily in 2-3 years from the side... Sdhc cards which we use for camera.. kindly help us in exchanging the cards.

@tillythecoder Hi Tilly, we’re really sorry to hear this. SSD behaviour can sometimes be affected by connection issues, sudden power interruptions, or file system corruption. Please open a support ticket with the SSD images, error screenshots, and issue details at (support-en.sandisk.com/app/askweb).

Never buying a product from @SanDisk again! The SSD they replaced when it broke down a few years ago has now broken down again with the new replaced one while editing a video. Trying to recover it myself now but it’s just too unreliable to use.

@bugosh_michael Hi Michael, thank you for reaching out to us. We request that you please share the drive description or images, and the application you are trying to use, through direct message. This way, we can share the accurate/relevant information with you.

@SanDisk I did a full backup of my computer, HP Omni running Windows 11, all programs up to date. Using Sandisk 1 Terabyte USB. If i plug in the USB and ask for a full backup will the the program only update the backup or attempt to do a full backup?

@yashginoya_98 If the return period is over, kindly open a ticket at (support-en.sandisk.com/app/askweb) to share your product images & purchase invoice along with a detailed issue. Please note that physical damage is not covered under warranty, so please ensure that the drive is not physically damaged.

@SanDisk I have ordered from flipkart 64 GB metal body C type USB cum pendrive 2 in 1 but C type nob pin isn't working and damaged (manufacture defect ) now flipkart don't responds properly and ur toll free number not worked as they have provided @flipkartsupport now what to do?

@yashginoya_98 Hi Yash, we are sorry to hear about this. Please note that since the drive was purchased from a third-party seller, we recommend contacting the place of purchase for return or replacement if it is still within their return window.

@Deborah_Scombel Hi, thank you for reaching out to us, and we understand your concern. However, please be informed that these options are not controlled or designed by the SanDisk drive; this menu and its layout are designed by your computer’s operating system (macOS).

@SanDisk why is Eject and Erase so close! If I want to eject and I mistakenly press erase that it!!! Please change the position!!! They’re so similar and can confuse!!!

@harrybgk Hi Harish, we're sorry for the inconvenience. Please refer to the Answer ID 50233 (support-en.sandisk.com/app/answers/de…) for the troubleshooting steps. If the issue persists, you may open a ticket at (support-en.sandisk.com/app/askweb) with a detailed problem, relevant screenshots, and drive details.

@SanDisk Purchased a SanDisk pendrive with a 5-year warranty, and it has stopped working within just 1 year. This is really disappointing. Requesting immediate support. please look into this on priority. I trusted the brand for reliability —expecting quick action. @jagograhakjago

@psbpvt Hi, we're sorry for any inconvenience. We request that you elaborate on the issue you are facing, along with the error screenshots and drive details. Also, please share your existing case number and email address through direct message only, so that we can review your concern.

@SanDisk need customer support in india/ your support team over telephone and over chat both are pathetic

@jmkgm1 Hi Mahad, we are sorry for the inconvenience. We like to investigate the matter for you. Please share the current case number, RMA number, and your email address via direct message so we can look into the concern and share relevant information.

@SanDisk getting extremely poor support … @UPS lost m my replacement hard drive that you kindly sent out, now they have approved the claim but I’m getting radio silence from yourselves, it’s been 2 months and I still don’t have my hard drive

@zubairsalmani04 We suggest that you open a support ticket at support-en.sandisk.com/app/askweb, providing full details of the issue along with relevant screenshots. This will enable the concerned support team to assist you in resolving the problem.

@SanDisk My SanDisk microSD card is not working properly. I formatted it many times but deleted data keeps coming back again. Unable to use the card. Please help or replace this defective product. #SanDisk #Complaint

@zubairsalmani04 Hi Zubair, we are sorry to hear this. Please note that if deleted data keeps reappearing, the micro SD memory card may be corrupted or stuck in a locked/read-only mode. Please refrain from using it further and try checking it on a different device.