Sun Life Canada

@StephHammy real time, while you are on the phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation. Please let us know if we can help with anything else. Thank you. ^SP 2/2

@StephHammy Thank you for reaching out. If you continue to experience these technical problems, we advise contacting our Client Care Center at 1-800-361-6212 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, in 1/2

@SunLifeCA Why do you make it so your services are never available? Every time I try to login theres either a problem on your end or scheduled maintenance. It's ridiculous.

@chrisippolito Good morning Chris, thank you for bringing this to our attention. We will report this to our IT department. ^SP

Dear @SunLifeCA, You need to display options for me to select for this to work. Sincerely, A soon to be former client.

@FlemingTw33t the phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation. Please let us know if we can help with anything else. Thank you. ^SP 2/2

@FlemingTw33t If you continue to experience these technical problems, we advise contacting our Client Care Center at 1-800-361-6212 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, in real time, while you are on 1/2

@ravipalgoyal can be confirmed at sunlife.ca/en/contact-us/ (scroll to the section titled "Connect with us outside of North America" and click the applicable tab.) Please let us know if we can help with anything else. Thank you. ^SP 2/2

@ravipalgoyal Hi there, thanks for reaching out about accessing your online services. To protect the privacy of your account we'll need to talk to you directly. We have a Universal Toll-Free number (800-9876-5470) and a local number (416-753-4300) you can use to reach us. These numbers 1/2

@SunLifeCA I'm travelling outside Canada and currently in India. Since my Canada phone number is not working here, I'm unable to login or reach out to customer support. How can I login or get in touch with support while not in Canada? Please help.

@acamara0728 phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation. Please let us know if we can help with anything else. Thank you. ^SP 2/2

@acamara0728 If you continue to have these technical problems, we advise contacting our Client Care Center at 1-800-361-6212 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, in real time, while you are on the 1/2

@SunLifeCA mySunlife Mobile App is not working. No able to Log In. Keep getting message. Sorry, Issue is at our End. Yet I can log in just fine on the Website. Spoke to agents. They are not aware of the issue.

@HarpreetKaurca on mysunlife.ca. Please let us know if we can help with anything else. Thank you. ^SP 2/2

@HarpreetKaurca Hi Harpreet, we're sorry security rules prevent us from confirming coverage over social media. For help you can reach out to our Client Care Team at 1-800-361-6212, between 8 a.m. and 8 p.m. (ET) Monday to Friday. You can also send a secure message or chat 1/2

@SunLifeCA Hi, I’m looking to purchase a breast pump and it’s covered under my plan. Would a prescription from my family doctor be sufficient to submit a claim? Thanks!

@Syed57961202 Hi Syed. We're sorry the app still isn't working. We're not aware of widespread issues right now. You can find numbers at sunlife.ca/contact-us for help trouble shooting. Reinstalling the app can sometimes help. Links to the app are here: sunlife.ca/en/sun-life-mo… ^DV

Over a month. @SunLifeCA @GlobalBC @CTVNews @CBCVancouver @NEWS113O

@Syed57961202 phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation. Please let us know if we can help with anything else. Thank you. ^SP 2/2

@Syed57961202 If you continue to have these technical problems, we advise contacting our Client Care Center at 1-800-361-6212 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, in real time, while you are on the 1/2

@SunLifeCA Morning. Your mobile app is down for ages? !! When will it be fixed? @GlobalBC @CTVNews

@slmf510 Hi there, we're sorry that you have been waiting and apologize for the inconvenience. We can also be reached by secure message or chat on mysunlife.ca. Please let us know if we can help with anything else. Thank you. ^SP

@SunLifeCA I have been trying to get through to you regarding workplace benefits for a week now. Scheduled 2 call backs and never got a call. Sure glad this wasn't urgent.

@westcoast_DJ We apologize for the current wait times and appreciate your patience. If the matter is not urgent, we encourage you to try our chat and secure message features on mysunlife.ca. Thank you. ^SP

hey @SunLifeCA -your wait times are 60-90 mins - love the call back option! Used the call back option, instantly transferred and put on hold... 1 hour and counting.

@AquariusStarr send us a chat through mysunlife.ca. If you don’t have an online account with us, no problem. Just call 1-800-361-6212 any business day between 8 a.m. and 8 p.m. ET. Thanks! ^SP 2/2

@AquariusStarr Good morning, thanks for reaching out. Privacy rules mean we can only answer general questions over social media, so we may not be able to answer if your question requires accessing your specific contract. You can always click to call us through the Sun Life mobile app or 1/2

@SunLifeCA I submitted a claim on Dec 10 and it still hasn’t been processed. I really hope that once this has been processed, it doesn’t tap into my 2026 benefit amount … Can you please let me know why it’s taken so long and when I can expect the reimbursement.

@rakeshbhan62182 Hi there we're sorry security rules mean we can't help access an online account over social media. For help we ask you reach out to our Client Care Team at 1-877-786-5433, between 8 a.m. and 8 p.m. (ET) Monday to Friday. Thank you. ^SP

@SunLifeCA hi. I can login on laptop but with the same user id and password I am not able to login on app ? And its keep happening.

@L0licon in real time, while you are on the phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation. Thank you. ^SP 2/2

@L0licon Hi there, thanks for reaching out. If you continue to have these technical problems, we advise contacting our Client Care Center at 1-877-786-5433 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, 1/2

Due to the current Canada Post labour dispute, please expect delays in mail delivery. Servicing our Clients remains our top priority. Please connect with us via ow.ly/fEfC50X2VO3 to submit claims & check investments. Get more help here: ow.ly/kej150X2VO5