Sun Life Canada

@Khuffie Thank you for bringing this to our attention. Our team has been made aware of this and will coach our agents accordingly. Take care. ^SP

@SunLifeCA really disappointed with your process. Sunlife employees shouldn’t call clients then ask them to confirm their full name and date of birth over the phone. This is social engineering 101. You’re clearly not taking security seriously.

@JackPontiac1 on mysunlife.ca. Please let us know if we can help with anything else. Thank you. ^SP 2/2

@JackPontiac1 Hi Jack, we're sorry security rules prevent us from checking claim detail over social media. For help, you can reach out to our Client Care Team at 1-800-361-6212, between 8 a.m. and 8 p.m. (ET) Monday to Friday. You can also send a secure message or chat 1/2

@SunLifeCA looking for more information regarding claim number 300326-81476-00. Can you help me?

@justlqqking7091 Thanks for reaching out. For assistance with the Canadian Dental Care Plan (CDCP), please call us at 1-888-888-8110 between 7:00 am and to 6:00 pm, your time. Please let us know if we can help with anything else. Thank you. ^SP

@SunLifeCA So only the entitled get to have nice teeth thru the federal dental plan? I was rejected for a full upper plate and partial bottom? Can you explain this? Or should i seek out some legal options?

@agentozzy Hi there we're sorry security rules mean we can't help access an online account over social media. For help we ask you reach out to our Client Care Team at 1-877-786-5433, between 8 a.m. and 8 p.m. (ET) Monday to Friday. Thank you. ^SP

@SunLifeCA the app won't let me log in because of an error on your end, and the website doest list my coverage and what I have left.

@StephHammy real time, while you are on the phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation. Please let us know if we can help with anything else. Thank you. ^SP 2/2

@StephHammy Thank you for reaching out. If you continue to experience these technical problems, we advise contacting our Client Care Center at 1-800-361-6212 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, in 1/2

@SunLifeCA Why do you make it so your services are never available? Every time I try to login theres either a problem on your end or scheduled maintenance. It's ridiculous.

@chrisippolito Good morning Chris, thank you for bringing this to our attention. We will report this to our IT department. ^SP

Dear @SunLifeCA, You need to display options for me to select for this to work. Sincerely, A soon to be former client.

@FlemingTw33t the phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation. Please let us know if we can help with anything else. Thank you. ^SP 2/2

@FlemingTw33t If you continue to experience these technical problems, we advise contacting our Client Care Center at 1-800-361-6212 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, in real time, while you are on 1/2

@ravipalgoyal can be confirmed at sunlife.ca/en/contact-us/ (scroll to the section titled "Connect with us outside of North America" and click the applicable tab.) Please let us know if we can help with anything else. Thank you. ^SP 2/2

@ravipalgoyal Hi there, thanks for reaching out about accessing your online services. To protect the privacy of your account we'll need to talk to you directly. We have a Universal Toll-Free number (800-9876-5470) and a local number (416-753-4300) you can use to reach us. These numbers 1/2

@SunLifeCA I'm travelling outside Canada and currently in India. Since my Canada phone number is not working here, I'm unable to login or reach out to customer support. How can I login or get in touch with support while not in Canada? Please help.

@acamara0728 phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation. Please let us know if we can help with anything else. Thank you. ^SP 2/2

@acamara0728 If you continue to have these technical problems, we advise contacting our Client Care Center at 1-800-361-6212 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, in real time, while you are on the 1/2

@SunLifeCA mySunlife Mobile App is not working. No able to Log In. Keep getting message. Sorry, Issue is at our End. Yet I can log in just fine on the Website. Spoke to agents. They are not aware of the issue.

@HarpreetKaurca on mysunlife.ca. Please let us know if we can help with anything else. Thank you. ^SP 2/2

@HarpreetKaurca Hi Harpreet, we're sorry security rules prevent us from confirming coverage over social media. For help you can reach out to our Client Care Team at 1-800-361-6212, between 8 a.m. and 8 p.m. (ET) Monday to Friday. You can also send a secure message or chat 1/2

@SunLifeCA Hi, I’m looking to purchase a breast pump and it’s covered under my plan. Would a prescription from my family doctor be sufficient to submit a claim? Thanks!

@Syed57961202 Hi Syed. We're sorry the app still isn't working. We're not aware of widespread issues right now. You can find numbers at sunlife.ca/contact-us for help trouble shooting. Reinstalling the app can sometimes help. Links to the app are here: sunlife.ca/en/sun-life-mo… ^DV

Over a month. @SunLifeCA @GlobalBC @CTVNews @CBCVancouver @NEWS113O

@Syed57961202 phone and if they are unable to resolve the problem, they will forward the issue to our technical department for further investigation. Please let us know if we can help with anything else. Thank you. ^SP 2/2

@Syed57961202 If you continue to have these technical problems, we advise contacting our Client Care Center at 1-800-361-6212 and one of our Internet Representatives will be pleased to assist you. They will attempt to troubleshoot the issue with you, in real time, while you are on the 1/2

@SunLifeCA Morning. Your mobile app is down for ages? !! When will it be fixed? @GlobalBC @CTVNews

@slmf510 Hi there, we're sorry that you have been waiting and apologize for the inconvenience. We can also be reached by secure message or chat on mysunlife.ca. Please let us know if we can help with anything else. Thank you. ^SP

@SunLifeCA I have been trying to get through to you regarding workplace benefits for a week now. Scheduled 2 call backs and never got a call. Sure glad this wasn't urgent.