Westpac Bank

@mshahim I certainly hear your concerns; this isn't the level of service we aim to provide our customers. Please know we are here to help, and I’d strongly encourage you to get in touch using the alternative contact methods mentioned in the link above. ^Dina

@Westpac We have already raised this with the fraud team, but I am more concerned with why the systems in place did not do a better job of flagging or preventing these large transactions since it's very abnormal to the normal spending that occurs on the account.

@Westpac, my elderly father was defrauded of $6,000 through a gift card scam just a few days ago. I am genuinely perplexed as to why your systems didn't flag or prevent these multiple large transactions from occurring at Coles within such a short timeframe. Make it make sense...

@RossiTardelli I’m sorry for the continued challenges faced and I’d like to see how best we can help. Please reach out to us via one of the options within the above link. I look forward to hearing from you. ^Ada

@Westpac That's not even in English. Plus, I didn't reach you on a "secured channel" - I had to hang up.

Anyone else having trouble getting chat to work on the @Westpac app? Bloody nightmare trying to get in touch with them from the UK without sitting in a phone queue for 40 minutes.

@SM00055 I hear you, and I want to make sure you get the support you need. To do that, we’ll need to connect with you securely using the options in the link above. Thanks for working with us on this. ^Charbel

@Westpac @westpac, it's a simple question you have failed to provide a response.

Any @Westpac customers out there been requested to prove Australian identity! I have, and living in the UK it's impossible but they won't acknowledge that. Nor will they tell me why I have to provide the impossible. Any advice would be much appreciated.

@Chemtrailsnot @AllBiteNoBark88 Hi there, I’m sorry to hear about this. To help us resolve this securely get in touch with us via the options at: westpac.com.au/contact-us. You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Sam

@AllBiteNoBark88 @Westpac Yep they did it to me.... Been with Westpac for over 40yrs and suddenly they didn't know who I was. Didn't bother to listen so they half closed my acc couldn't purchase online, I liv rural, couldn't do what they wanted using my phone, no PC, they had to mail out the form painful

Oh WOW The Banks are closing in. @westpac now threatening to close my account if I don't present "ID". When I opened the account in 2012 they verified my Passport, Birth Cert, Visa, Marriage Certificate, Work Contract & Drivers Licence. There is no other "ID" available. What the hell is their problem. The Pandemic WAS about screwing us financially, clearly.

@budonick Hi again. To help us resolve this securely get in touch with us via the options at westpac.com.au/contact-us. You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Ash

Breaking!! Cant get into my @westpac account. Social media and app won't help me, they tell me to call. I call, 'We're experiencing a high number of calls. Wait times are more than 40 minutes'

@budonick To help us resolve this securely get in touch with us via the options at westpac.com.au/contact-us. You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Ash

Saturday night and I can't access my funds @Westpac Surely Australia has the worst banking system in the developed world? 40 minute minimum wait to speak to an Indian call centre?

@budonick Hi there, thanks for reaching out. I'm sorry to hear we have let you down. ^Ash 1/2

@RossiTardelli I can appreciate your frustration though am grateful for your understanding around reaching us on a Secured Channel for further support. ^Indie

@Westpac Can't get in touch via the app - which you promote as being faster than other options. It cost me £21 just to be told I faced a 30 minute wait.

@the_shagman You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Grace (2/2)

@Westpac 5 days later the exact same problem with the app. it won't work. And of course no human to assist on the phone. Unbelievable

@the_shagman I'm sorry to hear that you're facing difficulties with the app, Mike. To help us resolve this securely get in touch with us via the options at westpac.com.au/contact-us/. ^Grace (1/2)

@CharniP333 I'm sorry to hear we've left you disappointed. To help us resolve this securely get in touch with us via the options at westpac.com.au/contact-us/. You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Milly

They made SEVERE profit last year! and now they choose to put credit card and bank account fees up i think you need to learn a lesson! SOME CREDIT CARD FEES UP BY ALMOST $30 ANNUALLY for the little man. You disgusting canca sores @Westpac how much do you charge big business?

@g_karmann You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Grace (2/2)

These greedy fkrs have just advised they’re raising my annual credit card fee by $25! There is no justification other than greedy profiteering for such a sudden huge rise in cost!!

@g_karmann I'm sorry to hear that we've left you feeling disappointed. to help us resolve this securely get in touch with us via the options at westpac.com.au/contact-us/. ^Grace (1/2)

@iffy2 Hi Iffy, I'm so sorry to hear we've let you down. To help us resolve this securely get in touch with us via the options at westpac.com.au/contact-us/. You can also visit our website and search “feedback” for other ways to get in touch or to provide insights on your experience. ^Ada

Hey @Westpac How about coming the Doncaster shopping town branch and FIXING cash machine at the teller!!!!!!!! So Annoying and only 3 staff?

@itsAmitmokariya My apologies, Amit. The correct link is: westpac.com.au/contact-us/. ^Ada

@Westpac This page cant be found when clicks

@Westpac dozzy system , i was calling for Pay id transfer they said chat live now when i go there they says call us again if i go for call again chat us bullshit what the hall you doing guys?

@budonick I’d really like to ensure you’re supported, and are able to reach us over the phone. Please know, that to be able to assist most effectively, we’ll need you to send us a DM with further information including the numbers you’ve called and what’s occurring when you do. ^Ada

@Westpac I just tried to call again and cant get through. All day everyday no one is available at Westpac. It's easier to just go to another bank.

Thank you for calling @Westpac We're experiencing high call volumes but we won't hire any extra Indians at the moment. Please continue to wait before we transfer you to another section. Then another. Then another until you hang up.