@HM_Passport Anyone just drove up to the office that they sent their docs too and tried to get an appointment on the door for that day? Am travelling in a few days and not hearing much back from upgrade teams I’ve emailed or callback that’s been requested
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@HM_Passport Anyone just drove up to the office that they sent their docs too and tried to get an appointment on the door for that day? Am travelling in a few days and not hearing much back from upgrade teams I’ve emailed or callback that’s been requested
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@Kayley_Jean@glenmccooke@NichelleDewell_@HM_Passport Which team emailed you please? I have been given various emails for upgrade teams which I’ve sent proof of flight, info etc and been told they have scheduled a call back but haven’t heard anything back yet. Am flying in a few days
@staffsref@garton_darren@HM_Passport Did you have an appointment or just chance it? Wondering if I should just drive up to the office that has my docs and see if they can fit me in? Due to fly next week and still waiting for an upgrade team to get back to me
@garton_darren@HM_Passport They are prioritising by departure date. I fly in 72 hours. Drove up today. Was very polite & filled in call back request with some notes at door. Had a call 2 hours later and got passport at around 16:45 so now have beer and food in local restaurant. Head back in the morning.
@IwanOwen3@HM_Passport That nothing was showing in the system in terms of a callback being booked so need to go thru progress team first and then upgrade team
@IwanOwen3@HM_Passport Ok great, they gave me some email addresses yesterday which i sent a screenshot of my flights etc so hoping they will get them then and respond to me that way
@IwanOwen3@HM_Passport Flying on 18th so yesterday I was eligible for upgrade. Lady I spoke to said she had requested a callback and gave me some email address of the office which should be processing it. When I called back today just to check what was happening another person said
@IwanOwen3@HM_Passport Ahh ok, every time I call up trying to get an upgrade call sorted they keep telling me I need to go thru progress team first and they will action a callback from the upgrade team.
@IwanOwen3@HM_Passport Did you have to wait for a callback from progress team first and then another call from upgrade team as that’s what I keep getting told. Am trying to get thru to progress team directly but have been on hold for 3 hours?
@HM_Passport What does the upgrade service provide if I’m travelling within 2 weeks - does that mean I can go and collect the passport or do I still need to wait for it to be processed and hope it’s delivered on time?
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