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We work hard to answer all your questions. The fastest response time will be via email where we will get back to you within 24 hours. In the meantime check out our FAQs caxton.io/cards/support
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Caxton Support
11.4K posts
Caxton Support
@CaxtonSupport
Supporting @CaxtonPayments - Available Monday - Friday 08:00 - 19:00, Saturday - Sunday 09:00 - 17:00.
London, UK Sumali Şubat 2010
4K Sinusundan4K Mga Tagasunod
@saffrongirl2 for security, I would like to ask for your email but unsure if this is a public tweet or you are messaging in private to Caxton as I am unsure. Can you kindly private message Caxton your email address please to help me locate your query please?
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@CaxtonSupport why am I unable to see the special rate offered to me when I try to upload euros to my currency card? Showing 1.11 not 1.13 as per email?
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@saffrongirl2 thank you for getting in touch - can you kindly email us regarding this to help us assist you? Many thanks
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@EnlightenM84977 Hello, I am sorry to hear that you are having difficulties with the app. I will be happy to look in to this for you. Can you confirm the device make a model, are you using android or iphone, do you have the most up to date app version on your phone. We look forward to hearing ...
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@CaxtonSupport WTF Caxton?! Why is it that the Caxton app kicks you out at the very moment you want to use it?
Every time I’m on holiday it does the SAME TRICK at some point!!!
You might be the #1 travel card - but the UX reliability stinks!!
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Caxton Support nag-retweet
How nice it is dealing with @CaxtonSupport. If you can't make the website work, there is a helpful person on the phone.
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@CaxtonSupport can I speak to someone about my card declining when i'm abroad?
Paradise, NV 🇺🇸 English
@CaxtonSupport and it won’t let me DM you
Pam Douglas@pammyd7
@CaxtonPayments hi, I locked my Swedish currency while I was in Germany & Denmark. I keep trying to unlock it, but it says there are outstanding transactions. I don’t see why that should matter, I’ve got plenty on there. I had to use Euros now I haven’t got much of that left.
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@SmunchyMaggot @CaxtonPayments hi Emma, thank you for contacting Caxton
Kindly email us at card@caxton.io and your query will be attended to as soon as possible
Regards
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All I am trying to do here is ask how to close a deceased relatives account @CaxtonSupport @CaxtonPayments all of the replies are being cut off as you seem unable to use Twitter. This is causing me stress I do not need! Sort it out.
Emma 🇬🇧🇪🇺🇳🇱@SmunchyMaggot
@CaxtonSupport how can i cancel and close the account of a deceased relative?
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@saffrongirl2 @MartinSLewis @itvMLshow @CaxtonPayments Hello Martin, thank you for your feedback. We are sorry to hear about your experience with our support team, kindly email us at card@caxton.io and we will get back to you as soon as possible
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@MartinSLewis @itvMLshow @CaxtonSupport @CaxtonPayments Martin this is second time had issues with Caxton support they are hopeless when the customer is abroad and need help hope your team look into this before recommending their currency card takes hours for them to reply to me
thefelinetraveller@saffrongirl2
@CaxtonSupport replied to another email from you still no response? I need my money back please asap! Can someone message me taking an age to get this resolved by email as you requested you really need WhatsApp like other companies have
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@ellie28783493 @CaxtonPayments Thank you for your message. In order for me to assist can you please confirm the email associated with your Caxton account, postcode, your DOB and the last four of your long card number. Once I have this information I can start to look into this for you. Thank you.
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@CaxtonPayments @CaxtonSupport why have I been charged twice for a transaction (once in pounds, once in USD)? And what is an “adjustment”? When will I get my money back?
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@RichardB678583 Hi Richard! Not to worry, your balance will remain on your account and be accessible from your new Caxton Card too. The new Card will be sent out automatically at the beginning of the month that your old Card expires.
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@CaxtonSupport Hi, my card is due to expire in a few months, what will happen to the balance on it ?
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@Daniell28230045 Good morning Danielle,
Thank you for your patience.
My sincere apologies for the difficulties that you experienced yesterday with your Caxton Card.
We identified an issue that was causing some transactions to decline incorrectly. We have now resolved the issue and transacti...
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Normal service has resumed on card transactions. Apologies for the inconvenience caused.
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@joannekop Good morning Joanne,
Thank you for your patience.
My sincere apologies for the difficulties that you experienced yesterday with your Caxton Card.
We identified an issue that was causing some transactions to decline incorrectly. We have now resolved the issue and transactions...
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@CaxtonSupport Has yesterday's issues with cards been resolved
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@dazzos0 Please do try again after 8pm UK times and then let us know how that goes.
I look forward to hearing from you.
Thank you.
Kind Regards
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@CaxtonSupport Hi my card has started declining today when trying to use in both ATM and Retail PED. Card is saying Active on the app and funds available. Can you help please.
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@dazzos0 Dear Darren,
Thank you for your message.
We sincerely apologise for the inconvenience caused as a result of Caxton.
We are currently experiencing an error within our systems which is resulting in this decline but rest assured that we are aware of the issue and it is current...
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Hi @CaxtonSupport
I put my 4 digit code in and it’s not recognised. What do I do?
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@GoAngeNI Hello Angela,
Thank you for your message.
We would love to help with your query; however, we have been unable to locate an account associated to this account.
If you could email us from your registered Caxton email that would help. Alternatively, if you do not have access t...
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