Croma

@tendulkar_purva We'd like to have this reviewed for you, Purva. Kindly send us your Order ID along with your registered contact details via DM, and we'll connect with the concerned team to check the current status of your request. - Meghs twitter.com/messages/compo…

@cromaretail How you can close our complaint without solving problem.

@dhaval_rupera @tatagroup To enable further assistance, kindly provide an alternate contact number and a new claim ID. We'll be glad to support you from there. - Sama (2/2) twitter.com/messages/compo…

@dhaval_rupera @tatagroup Hello Dhaval, the team has informed us that repeated attempts were made to reach you; however, no response was received, leading to the cancellation of the claim. (1/2)

@Croma @Voltas_B2C @TataCompanies @NCHIndia @jagograhakjago I am facing repeated service issues with my Voltas Split AC purchased from Croma (around 1.5 years ago). Since the last 12 days, I have raised multiple complaints (4 times), but no proper resolution has been provided.

@passionchemical Your case is currently being worked on by the concerned team, Ghanshyam. We are closely tracking the status and will reach out with an update as soon as we have more information to share. - Meghs

@cromaretail Same answer very time

A repair visit was already scheduled, and the technician had confirmed that the PCB issue would be addressed. After this confirmation, I was informed that the repair would not take place. This has caused unnecessary inconvenience harassment. @WiseRoy @cromaretail @Sajithsivanand

@97968bb12f97485 Please share your Order ID with us. Rest assured, we'll have the matter reviewed and assist you further. - Sama (2/2) twitter.com/messages/compo…

@97968bb12f97485 Hi Arvind, we can understand why you'd feel concerned if the issue remains unresolved despite multiple attempts to seek support. We'd like the opportunity to look into this and help. (1/2)

@cromaretail I have bought AC and now facing lot of issues with it. I have raised lot of request but nobody is really interested in resolving the issues. Looks like you guys are going to be the first ones who will tarnish Tata image. Really pathetic..

@diveshjan We understand your concern regarding the service experience and the closure of your complaint, Janak. The concern has been shared with our team for review. We will keep you updated on any further developments. We appreciate your patience in the meantime. - Meghs

pathetic customer service in croma service @cromaretail . I called several time for my complain in AC not cooling with complaint ID 781198281341 but your dumb executive didn't have any understanding to check the log that warranty in this product or not and simply closed my case.

Croma service is Very pathetic, I called several time for my complain in AC not cooling with complaint ID 781198281341 but your dumb executive didn't have any understanding to check the log that warranty in this product or not and simply closed my case.

@deepak7745 Good news! Your air cooler is back to doing what it does best—keeping things cool and comfortable. 🌬️😊 As the repair has been completed successfully, we're proceeding to close the case from our end. - Sama

@cromaretail Kab tak wait karu aapka...Garmi nikalne tak......sharm karo......

@cromaretail @TataCompanies kuch to Sharm karo....Tata ji ne jo naam aur virasat banayi hai...tum logon ka behaviour aur service....ek din sab Khatm kar degi....

@Fake_Democracy_ As the installation is complete, we are closing this case. 📺✨ - Meghs (2/2)

@Fake_Democracy_ Thank you for your feedback! We're glad to know your Croma 50-inch 4K Ultra HD Smart Google TV has been installed successfully and that Sachin Waghmare provided a great installation experience. Wishing you endless entertainment ahead. (1/2)

@cromaretail purchased a small b Delivered yesterday No contact from team yet for installation

@kothari_navdeep Thank you for sharing your Order ID, Navdeep. We've taken note of the details and have already highlighted the matter with our team for review. Rest assured, we're keeping a close watch on this and will share an update with you as soon as we hear back. - Sama

@cromaretail Order id is SOA370359139115

@cromaretail @TataCompanies I have purchased 2 ac and both are not since it has been long time and I complain many times in company but they didn't responded me till Today again I called they said u have to used bamboo stairs for repair your ac and they said if u don't do that no

@Amolx227 Hello Amol, we're glad to share that the refund has been successfully initiated and processed via the original payment method used for the purchase. We trust this resolves the concern, and with this update, we are closing the case from our end. - Sama

@cromaretail Bhaisahab, Aap Convince Ho Gaye Ya Main Aur Bolu?

My @cromaretail experience would make a great thriller series. Season 1: Over 4 months of suspense. S2: 17 ignored tickets. S3: The @onsitegoindia engineers who never arrive. Season Finale: They take the TV and disappear into the night! 🎬🍿 What a plot twist. @TataCompanies

@asavinay_17 We understand you're awaiting a resolution, Savinay. We're actively coordinating with our team. We will share further information as soon as it becomes available. We appreciate your patience in the meantime. - Meghs

Extremely distressed by @cromaretail service. After paying 7k for repairs and waiting 2 months, the issue remains. Repeated calls waste my time with no technician visits. Unacceptable."

@slimshady0710 We understand your concern. The details have been shared with the concerned team, and we are following up on priority. We will share an update as soon as possible. - Meghs

@cromaretail I am out of patience to call your useless executives and register another request. Please don’t rob the customers if you can’t provide minimum after sales service.

@cromaretail I raised service request on 12/06/26 through your customer care executive (781258484694). I was told that I will receive a call from technician within 72 hours. When I did not receive a call, I called again and was told that a further 24 hours would be required.

@parasindra007 Thank you for your patience on this matter, Gaurav. We've received confirmation from the team that the remote is scheduled for delivery by tomorrow. We trust this brings clarity, and with this update, the case stands closed from our end. - Sama

@cromaretail @CromaSupport @TataCompanies @TCS @aajtak Croma's customer service is highly unsatisfactory, as they never resolve any issues. The management at Croma appears to be completely negligent.

@amandeo47 The amount will be initiated through the original mode of payment at the earliest. With this update, we are proceeding to close the case from our end. - Sama (2/2)

@amandeo47 Hello Aman, we'd like to inform you that the requested product is currently unavailable in stock. As discussed, the refund will be processed once the product pickup is successfully completed. (1/2)

@tendulkar_purva Hi Purva, this certainly seems to have taken longer than expected. Let us look into the details and understand the current status of your request. Please share your Order ID and registered contact details via DM, and we'll get this checked for you. - Sama twitter.com/messages/compo…

@cromaretail We call your store for ac servicing on 10th of June, but till today no one come for servicing. Your staff gave us falls promises from Friday 12th of June.

@jaikhatushyamki Should you need any further assistance, please feel free to reach out to us. - Manz (2/2)

@jaikhatushyamki As per the latest update, Jaikh, the brand has confirmed that the repair has been completed successfully. We also attempted to connect with you for a follow up; however, we were unable to speak with you. With this, we’re closing this from our end. (1/2)

@cromaretail डियर क्रोमा, मैने अभी अपने गोगरेज 1.5 टन A/c की पहली सर्विसिंग करवाई है पर वो 20 डिग्री पर भी ठंडा नहीं कर रहा है, कृपया संज्ञान में लेवे @GodrejAppliance