Croma Support

@RATANMALI0cad This seems to have taken longer than expected, Ratan. We're following up with the team and will share a clear, confirmed resolution timeline with you shortly. Kindly allow us some more time while we continue coordinating on this matter. - Tvik

@cromaretail @myvoltas It's been more than a month since I complained and till now it doesn't seem like the company has bothered to tolerate it. Now there is a way to go to my brand new Air conditioner (Voltas) company, which will have to be sold in Kabaddi because someone has .

@pratzd Hello! Thanks for reaching out. For assistance with EMI-related queries, please visit the nearest Croma store. Our staff will be glad to guide you. To find a store near you, click here: crma.io/storelocator We're here if you need any more support. –Team Croma

@Shubham72132532 Hi Test ticket.

@KfaTrainer @cromaretail @storecroma Hi, to help you further, we’ll need the gift card number. Please send it to us via DM so our team can check the issue and get back to you with the next steps x.com/messages/compo… _Seef

Team Croma @CromaSupport The issue with the gift voucher still exit since June 2025. what is Happening? Why are you not giving me a refund if you’ll cab it solve the issue. Is this a money making racket? @cromaretail @storecroma

@_suraj_k_dash Hi Suraj, we’re here to help you with this. Please share your order ID, store location, and registered contact details via DM so we can look into it for you x.com/messages/compo… _ Sama

Dear @CromaSupport . In the ad you said that free head phone and adaptor on purchase of iphone 15 of rs-51990. I made a purchase but didn't receive the free items.

@_RAJTHAKKAR_ Hi Raj, we sincerely apologize for this experience and understand your frustration. Please share your order ID and registered contact details via DM so we can escalate this immediately and resolve it for you x.com/messages/compo… _Sama

@CromaSupport @jagograhakjago I bought TV from croma and theres mentioned 4K but what I got is UHD , Last 2 days I am getting followup bt nothing is being fruitful Do hurry ur TV is waiting for being picked up by you , not expected this kind of Customer support, shameful!

@finetecheng Hi Manan, sorry for the inconvenience caused. We’ve escalated your issue to the relevant team, and they are working on it. We’ll update you as soon as possible. Thank you for your patience. _ Anu

@CromaSupport Today I had interaction with Mr. Bhavesh on 99780 79184. Onsitego query 251026-002173 He total that what you can do, do it, we won’t provide you any service. As mentioned in previous email will proceed with LEGAL. Manan Shah +919099022040

@RahorSagar45229 @cromaretail Hi Sagar, we sincerely apologize for the inconvenience caused. Please be assured that your concern has been escalated to the relevant team, who is working on it with priority. We truly appreciate your patience and understanding as we work toward a resolution. _Shaw

@CromaSupport @cromaretail Croma people have scammed me, I had a Croma TV worth Rs 25990, they did not give me a credit note of 20% and took the TV also, Croma is a complete thief, their HIII band comes and damages my TV, 3-3 people come, what is the meaning of 3-3 people coming

@Sh34304250 @TataCompanies @TCS Hi, as per the confirmation, the technician has visited, completed the gas refill, and successfully resolved the reported issue. We’re glad to know you’ve confirmed the same! _Anku

@TataCompanies @TCS @CromaSupport

@PankajBagrecha @tata_neu @TataCompanies Hi Pankaj, we apologize for the delay. We are escalating your concern to our team. Please allow us some time to check and get back to you with an update.  _Reni

I ordered a BOAT headphone via @tata_neu expecting 3-day delivery. It’s been 9+ days with no updates now I’m told it’ll take 15 more days? This is unacceptable. Bogus website @CromaSupport – what’s going on? Please resolve #CustomerService #DelayedDelivery @TataCompanies

@pranit1845775 @cromaretail Hi Pranit, we are sorry for the trouble caused. We are escalating your case with the team and they will get back with an uodate shortly. We request your patience for smooth resolution.

Again croma commitment fail wrong It's now completing 48 hrs still no engineer is there I don't know what croma is doing? Business? Or Favour ? #croma @CromaSupport @cromaretail #bussinessorfavour

@dev_travel94373 @cromaretail Thank you for providing the details, Dev! May we request you to share your order ID along with your registered contact number via DM, so we can assist you better? _Aish

I purchased a fridge on 2nd August from your Vapi Store. I was promised delivery in 2-3 days. It's now 8th August still no delivery, and store staff are not answering calls. Sometimes the phone is switched off. This is not the first @cromaretail @custumercare

@karanMorakhiya1 @cromaretail Hi Karan, we’re sorry to know about your experience. Kindly share more details of your concern with us via DM, so we can review it and provide you with timely assistance ._Aish

@cromaretail last 2 hours I call corma store Adajan surat 395009 I aslo call customer support they also not contacted that store

@arvindagl11 @cromaretail @_WiseRoy_ @jagograhakjago Hi Arvind, we’ve highlighted this to our team. Kindly allow us some time as we work on it. Thank you for your patience! _Anku  

@cromaretail @_WiseRoy_ @CromaSupport @cromaretail @_WiseRoy_ @jagograhakjago 5 days. AC under contract, no call, no service, no visit—just silence after “escalation.” 15 yrs of buying every gadget & electronics from Croma, this is the treatment? Highly disappointing & unacceptable from a Tata brand.

@cromaretail @CromaSupport We have Croma ZipCare plan & we have raised a service request no. C006360842, dated 4th August. Nobody has attended complaint till now, no follow up from Croma Support. Kindly attend with urgency, doctor & patients are suffering with delay

@kaurs248 Hi Satnam, we're really sorry to hear this. To help us look into this and assist you better, please share your order ID, contact number, and email ID via DM. We'll get this checked right away. _Anku   

@CromaSupport Disappointed with the service regarding a Croma-branded geyser purchased from your croma store RR nagar bangalore store on 2nd August. It has been over four days , yet the installation has not been completed. Despite raising requests, we have not received support

@hisab_kitab Hi Abhishek, we’re sorry to hear about your experience. Please DM us more details about your concern along with your registered contact details. If an order has been placed, kindly include the order ID so we can investigate and assist you promptly. _Aish

@CromaSupport what a pathetic after sale service, it's been a week and still no resolution, it's better to move towards local vendors you guys are so irresponsible.

@21harsh21 @GyftrIndia Hi Harsh, we apologize for the inconvenience. Please share your registered mobile number via DM so we can assist you promptly. DM Link - x.com/messages/compo… _Shrads

@CromaSupport @GyftrIndia I am not able to reedem my 6000 rs croma voucher . I purchased it from gyftr kindly resolve this issue asap or I have to file a consumer complaint for it

@itsanandrajput Hi Anand, as per the update received, the refund as per the depreciated value has been approved and communicated to the store team. We kindly request you to visit your nearest Croma store to complete the process. For any further assistance, we're here for you. -Rutv

@SureshC04334291 Hi Suresh, we’re committed to getting this resolved as quickly as possible. Rest assured, we’re looking into the details and will reach out to you soon. _Manu

@CromaSupport SR ID :BAC310725FS01182, please don't buy croma products, still one year has been not completed yet my ac is not working since installation done, in one year so many time ac was malfunctioning, remote . please dont third class product

@gsb2041 @cromaretail @TataCompanies Gurbir, we’re sorry for the wait and appreciate your patience. Our team is still working on your concern and we’ll follow up with the latest update soon. _Tahu

@cromaretail SHAME ON YOU #moron ! How many hours, days, weeks will you take to act? It is in the same city since Friday to be delivered on Saturday and there is no hope of delivering it even today. #Pathetic #Nincompoop If this is how you work actively then #GodBless @TataCompanies

After #RattanTata, planes are crashing, @TataAIGMotor is not issuing renewal notice for policy no. 0161086971 040. @cromaretail failed to deliver order EC258330575873, on time despite the fact that, it is lying in the same city since #Friday. AVOID @TataCompanies #Pathetic @Tata