Deepabali

@TanishqJewelry So, after repeated calls and escalations, you guys haven't refunded the money for my cancelled order for the past one month. Your customer team is absolutely inefficient and either disconnects the call or just stalls. #avoidtanishq #badcustomersupport #shameful

@ACTFibernet What's up with your connectivity? The internet is either dead or so slow that it makes human evolution seem fast.

@zomatocare By some time did you mean 24 hours?

@Deepabali Hi Deepabali, we're sorry for the experience you've had. Please allow us some time to get this checked.

@zomatocare Have raised multiple complaints regarding order no. 5337385138. Got a completely different order from a different restaurant and despite sharing multiple images, your customer support kept refusing to offer a resolution. Is this your Diwali gift?

@SwiggyCares Please give the restaurant a rating on the Swiggy app as well. Our partners would appreciate your feedback to improve their offerings. We hope to have the opportunity to serve you again soon. 2/2

@Deepabali Please reach out to us via an email. Our experts shall investigate this issue in detail and get back to you with an update. ^Aiswarya

@SwiggyCares 80% of the items from my order no. 157000154217901 is wrong and your support team refuses to address it and offer a refund despite sharing photos. Is this how you want to fleece your customers?

@SwiggyCares Despite sharing photos, I got this reply, "I appreciate you sharing the pictures and drawing attention to the incorrect item issue. Typically, this does not occur. Rest assured that we will bring this up with the restaurant so that such occurrences won't happen again. 1/2

@SwiggyCares Your experts are just experts at going in circles and not offering any resolution. I am happy to have this discussion out here. Writing back and forth isn't helping, escalate this matter and arrange for a senior member to call me on this. ASAP.

@SwiggyCares It's because I might be one of those few customers who bother to navigate through your convoluted process of raising complaints. You mess up my friends' orders just as frequently. So, please get off your high horse as your service quality is subpar even on your best days.

@Deepabali Reviewing the case history, we observed you have encountered a higher frequency of issues. A specialist team will need to investigate this in more detail to ensure a more permanent fix is provided rather than just some instant gratification (cont) srkl.in/l/6013B231oN

@SwiggyCares It's been 30 minutes, that's way more than a few minutes. What's the holdup?

@Deepabali We are getting this checked to unearth the miss, Deepabali. Allow us a few minutes to get this reviewed. ^Ahmed

@SwiggyCares My order ID is 146719501514577. I am more than happy to share the screenshots of how unresponsive customer support has been.

@Deepabali Hi Deepabali, we are disappointed to know that an item was missing from your order. Please share the order ID so that we can have a look at it and assist you further. ^Biswas

@SwiggyInstamart Shame on your customer support. I have been trying to get on chat for the past hour and there's no representative to handle my issue. Items are missing from my order and there's no way to solve this because of your inefficiency and incompetence.

@ACTFibernet, absolutely deplorable connectivity. It’s been horrible since yesterday and completely down for the past few hours. Dropped you a message, let’s see what’s your excuse this time.

@ACTFibernet I am unable to send you a private message. It says unable to send. What now?

@Deepabali This is not the experience we want you to have. Please share your registered contact number and city name below. We will get in touch with you. twitter.com/messages/compo…

@ACTFibernet What's wrong with your connectivity? It's spotty for the past few days and has been completely down for over a couple of hours. Should I dedicate an hour every week to call customer support and raise complaints? This is laughable.

@zeptocares Shame on you for keeping me hanging for the past hour for a refund and having crooks as delivery partners who mark orders as delivered without delivering them. And a special mention about your customer support. They are just a bunch of inefficient blokes.

@ACTFibernet How does one even get in touch with you guys? Customer care number is unresponsive and let's not even get into how well the internet is working right now. How do I even raise a complaint?

@SwiggyCares So, the wrong item was delivered for my order no. 158940015294 and your support team gets back to me saying they can't offer me a refund? So much for being a Swiggy One customer. #swiggyscares and not cares.

@ACTFibernet DMed you, this needs to be addressed soon. I shouldn't have to call you guys every day. Have raised at least 20 complaints on this. #shameonyou

@Deepabali We regret the inconvenience caused. Please DM your registered contact number and city name. We will look into this for you. twitter.com/messages/compo…

@ACTFibernet Didn't have internet last month for almost 3 weeks for 14 hours every day and I am being told I cannot get a waiver on my bill. Raised multiple complaints over the past few weeks and my ticket gets closed without any resolution. A new way to fleece your clients?