ACT Fibernet

@vamshi_krrish Hi VamshiKrishnaBRS, Thank you for showing interest in ACT Fibernet. Please help us with your contact mobile number & complete address details to proceed further. twitter.com/messages/compo…

Worst service by @reliancejio , it's been 5 days we have applied for relocation request in prime area Gachibowli but still no one bothered to respond to my continuous calls. I heard @ACTFibernet is promt in dealing customers request. May plan to shift if not resolved today.

@rbhavanirao Hi Bhavani Rao Reddi, we're sorry to hear about this. This isn't the experience we aim for. Could you please share your ACT Account ID or Registered Mobile Number so we can investigate this right away. twitter.com/messages/compo…

@ACTFibernet Took ACT Fibernet with internet + 4K box. Later told them I don’t need 4K. Instead of stopping the rent, they disconnected my internet too—despite me already paying for a full year. Inconsistent & unfair service! #ACTFibernet #CustomerExperience

@SSirugamani shortly. Be assured of our action within the timeline.

@SSirugamani Hi, We regret the inconvenience caused .we have taken note of router recovery update and raised a ticket SR10379474856615 against the same. The details have been shared with you over SMS. You will receive the ETR

@ACTFibernet I registered a request to ACT through App to keep my connection on Safe Custody. First i received following  message  Dear Patron, We are glad that you have changed your decision and willing to continue using our services. Looking forward to a long association

@Lasktapa9 Hi, we are sorry that resolution is taking longer than expected. Ticket id : SR10179480903194 We will work towards resolution at the earliest and update you via the ACT app. Thank you for your patience.

@ACTFibernet Hi Team, the ETR on the app was showing as 20 Mar 9:00 PM then it got changed to 21 Mar 1:00 PM and till now there is no resolution to the issue. No sure how had it can get further. I am facing same problem every month you can check account history.

The worst internet service provider in Hyderabad is ACT, they have worst cable management, fiber management and don't talk about customer experience. Every month Wi-Fi is down for a day or two at minimum. NEVER OPT FOR ACT FIBER-NET IN HYDERABAD. NEVER @ACTFibernet #Internet #Hyderabad

@srinath_groot Hi Srinath Karthikeyan, we regret the inconvenience caused. We have taken note of and raised a ticket against the same. The details have been shared with you over SMS. You will receive the ETR shortly.  Be assured of our action within the timeline.

Hi @ACTFibernet i been facing internet issue from last few months internet goes down frequently and when i raise tickets tickets getting closed without permanent fix please check my ticket SR10379172834714

@Sanjit91751386 As per our telephonic conversation (102641220446)highlighted the issue with concern team and Ticket id : SR10279488388234 We will work towards resolution at the earliest and update you via the ACT app. Thank you for your patience.

@ACTFibernet Your technician is not responding properly..

@ACTFibernet @ACT poor and worst services past 2 weeks. Speed is getting worse day by day. Tired of complaining, tired of reaching out to Act customer care. Let me know the procedure to disconnect. Thank you

@sharath_cb Thank you for your patience.

@sharath_cb HI C B Sharath ,We regret the inconvenience caused. we trying to you reach you on registered mobile number but unsuccessful and highlighted the issue to concern team with ticket id SR10279491026957 We will work towards resolution at the earliest and update you via the ACT app.

@ACTFibernet This is definitely not acceptable. We paid for a 6-month plan and specifically requested two routers. Today, during installation, the technician installed what appears to be a used router and claimed that used devices are provided since this is not a new connection. However, while leaving, I noticed he had two brand-new router boxes with him, which clearly raises concerns about transparency and honesty in the process. Providing used equipment without prior information or consent is unfair and unprofessional. Customers paying for long-term plans deserve clarity and proper service standards. If new routers cannot be provided as promised, please cancel my subscription and initiate a full refund at the earliest. Otherwise, I will be forced to switch to other providers like Airtel or alternatives. Kindly look into this issue urgently and resolve it. @vishalcb17

@oopsitsnik Hi Nikhil Jain, we regret unpleasant experience. We will check the issue and get back to you with a resolution. Please share your registered mobile number twitter.com/messages/compo…

@ACTFibernet i applied for a new connection and i have had one and now i receive daily calls from diffrent number for a act connaction. i am fed up and tired. plz help me where can i register complaints or else plz surrender the connection its unbeareable

@Vinayak73405848 HI Vinayak,We regret the inconvenience caused we are working on the connectivity issue with Ticket ID: SR10379489004460 . Request you to check the ETR and track the ticket with ease on the ACT Fibernet app.

@ACTFibernet Upgraded to 400 Mbps plan with regular router,but your team installed only the main mesh router—no extender, resulting in poor coverage. Local personnel were rude and stated that refurbished router will be provided. Ticket: SR10379489004460. #ACTFibernet

@Sanjit91751386 Hi Sanjit we tried to you reach you on registered mobile number but unsuccessful request you please DM preferable timings twitter.com/messages/compo…

@ACTFibernet Enough is enough.. plz let me know the procedure to close the connection

@prathulsai HI Prathulsai ,We regret the inconvenience caused we are working on the refund request to concern team with Ticket ID: SR10179483601426.We will work towards resolution at the earliest and update you via the ACT app. Thank you for your patience.

@ACTFibernet No update till now, good to be prioritized

@ACTFibernet Refund of “processed” on 31 Jan 2026 but NOT credited till date. Router already collected. No ARN shared despite multiple follow-ups. Multiple SRs raised, only template replies. How long does a refund take? #CustomerExperience #ACTFibernet

@Sanjit91751386 HI Sanjit ,We regret the inconvenience caused we are working on the connectivity issue with Ticket ID: SR10279488388234. Request you to check the ETR and track the ticket with ease on the ACT Fibernet app.

@ACTFibernet Internet is not working properly , range is not coming.. seriously fed up with the act mow

@therestlesscow HI ,We regret the inconvenience caused we are working on the connectivity issue with Ticket ID: SR10379483723054. Request you to check the ETR and track the ticket with ease on the ACT Fibernet app.

@ACTFibernet you are not being reasonable right now, I have @netflix BTS live to see 😭😭 pls

@RtChakravarthi As per our telephonic conversation (103667444993)highlighted the issue with concern team with Ticket id : SR10379471044064 We will work towards resolution at the earliest and update you via the ACT app. Thank you for your patience.

@ACTFibernet interest not working since last 2 days . Ticket raised and no response from your end. No one giving answer from your end. Our work are getting stopped. Do something urgently.

@hardik_astik Hi Hardik Astik , we regret unpleasant experience. We will check the issue and get back to you with a resolution. Please DM your Act account number twitter.com/messages/compo…

@ACTFibernet what a pathetic internet you have. See the speeds of a 100 mbps connection. It's a pity that in a time of 100% speeds available in Jio and Airtel, you are delivering such services.

@unknown_usr1417 As per our telephonic conversation (103794540570) we have taken note of disconnection request and raised a ticket SR10379483753495against the same. The details have been shared with you over SMS. You will receive the ETR shortly.  Be assured of our action within the timeline.

it has been 24 hrs now, till now I didn't get a proper response I have received a call which went for a 20mins without any proper solution. Will it be taken care @ACTFibernet ?

@ACTFibernet, Before install, I need internet across ground, 1st & 2nd floor. Your rep confirmed mesh router would handle it. After install, bandwidth is poor on upper floor. Promised fix by tonight, but no improvement next day. No response to calls/messages. Please resolve.

@kumar_gori38988 Hi , we regret unpleasant experience. We will check the issue and get back to you with a resolution. Please DM your Act account number twitter.com/messages/compo…

Here’s your updated final escalation tweet with correct tagging: @ACTFibernet @ACTFibernetHYD It has been 2 days since my last complaint and still no action. Payment was made on 16th March and installation is still pending. This clearly shows lack of accountability and poor customer support. I am now proceeding to file a formal complaint with @TRAI and @DoT_India along with requesting a full refund. This is my final notice before escalation. Respond immediately with resolution.

@prathulsai Hi Prathulsai,We sincerely regret the delay and understand your frustration given the multiple escalations since September.Your request is now being prioritized, and we will share a clear update at the earliest. Thank you for your patience.

@ACTFibernet Tell me the day something gonna happen with these fruitful escalations, I have personally seen maybe 100's of escalations on my refund request itself, this issue is from last year September, almost 6 months, only now I have made it public