Brightspeed

In rural communities, access can change everything. That’s why Brightspeed’s partnership with Ripe For Revival, a non-profit based in Rocky Mounty, NC, matters. Over the past six months, our teams have helped bring the pay-what-you-can mobile market to communities across Central and Eastern North Carolina, reaching nearly 10,000 people through 88 pop-up markets in 15 rural counties. For us, connectivity means more than internet access. It means helping connect people to opportunity, resources and essential services, including healthy, affordable food. #Brightspeed #NorthCarolina #CommunityImpact #ConnectingCommunities

Hello, We’re truly sorry to hear about the damage caused during the fiber installation and the trouble you’ve experienced with the insurance website. We understand how stressful and frustrating this must be. Thank you for reaching out to Brightspeed. Please feel free to send us a direct message so we can gather a few more details and assist you further. We’re here to help. -Joseph

@gobrightspeed laid fiber optic in my neighborhood and hit an underground power line. This caused a power surge which fried a few appliances. Their insurance company’s website is a terrible experience. I cannot complete the steps being asked of me because links don’t work and I cannot see their messages. 🤔

Hello, Thank you for reaching out to Brightspeed. We’re sorry to hear about the damage you experienced and the difficulties you’ve encountered with the insurance process—this is certainly not the experience we want for our customers. To ensure we can properly review the situation and gather the necessary details, please send us a direct message. This will allow our team to securely collect more information and assist you more effectively. We appreciate you bringing this to our attention and look forward to helping you move toward a resolution. -Joseph

Hello, Thank you for reaching out to Brightspeed. We value your feedback and sincerely apologize for any inconvenience you’ve experienced. This is not the level of service we strive to provide, and we’re committed to making things right. Please send us a private message with more details about the issue so we can assist you further and work toward a resolution. -Nathalia

@gobrightspeed You slimy nasty ass fucks try to go over my elderly inlaws yet again (Since Oct 2025) I will filing a lawsuit in PA against you all and we have the proof. You are scamming the elderly and that is a felony and the CEO will be charged... TICK TOCK!

More than two-thirds of Brightspeed’s fiber network in Alabama is built, the company says, reaching over 165,000 locations in the state. bbcmag.com/brightspeed-is…

Mark your calendars now. An event not to be missed. See you in Nashville! #brightspeed

Hello R, Thank you for contacting Brightspeed. I’m really sorry to hear that you’re currently without internet service, I understand how frustrating and disruptive that can be, especially when you rely on it for daily activities. Please send us a direct message so we can explore available options to assist you. -Jeiza

@gobrightspeed I have no internet. Phone number associated w account is 717-385-1412

@gobrightspeed my internet is down

Connectivity is a catalyst for opportunity, helping communities thrive. This is clearly evident in Pennsylvania with 84% of Brightspeed's fiber network complete, providing ultra-fast fiber internet to more than 192,000 homes and businesses across the state with another 36,700 locations set to be fiber-enabled by the end of the build. We’re also meeting communities where they are — literally. Our teams are on the ground, going door to door, helping people understand what fiber can do for them and how to get connected. Because building a network is only part of the job. Making it meaningful for the people who rely on it is what truly matters. #Brightspeed #ConnectingCommunities #FiberInternetForAll

Hello Dustin, Thank you for contacting Brightspeed. I’m truly sorry to hear about your experience with us. Your feedback is very important, and I appreciate you sharing these details so we can address them properly. Please send me a private message so that I can assist you directly. -Joie

@gobrightspeed general status update at this point

@gobrightspeed Is there any update on the ongoing account login issue? I’m genuinely trying to understand whether this is still being actively worked on or if resolution is being delayed until a newer account system is available. The fiber service itself has honestly been great,

Access to phone and internet service is a necessity in today's digital world, connecting you with loved ones, healthcare, workforce opportunities and more. Brightspeed is a proud participant in Lifeline, a federal program that lowers the monthly cost for phone or internet service for qualified households. Find out if you qualify and learn more at: bit.ly/4n8im15 #Lifeline

Hello Bryan, Thank you for contacting Brightspeed. We’re really sorry about this experience and the damage it caused, this isn’t acceptable, and we understand your safety concern. Please send us a private message so we can look into this right away and make sure the hole is properly fixed. -Kristine

@gobrightspeed fiber installed, works great. They didn't cover the hole, after calling 10 times a tech came out said he put a cover on it. Went to mow the grass, the cover that didn't fit, messed up my new mower's blade. Come fix the hole please. It's not safe @FCC

@ChrisCataluna_ Hello, Thank you for reaching Brightspeed. I apologize for the inconvenience and acknowledge the issue you are currently facing, and I am more than willing to assist you with your service concern. Please send us a direct message, so that we can address your concern. - Yin

@gobrightspeed It’s also unacceptable to not have a Live Chat or support email address in 2026. Having left Spectrum excited to finally get on Brightspeed, I am having regrets.

@gobrightspeed Hi! Reached out to support with my issues unresolved. Your tech’s drilled into my wall when we have a fiber connection on our new build. And, I have to pay for it to have it correctly done? Please reach out and remedy this.

Today, a wall went up—but what’s really being built is something much bigger. 🏡 For Natalie Ray and her four children, this moment marks the beginning of a new chapter. After years of overcrowded living conditions and challenges, she’s finally getting the space and fresh start her family deserves. We’re proud to partner with Habitat for Humanity of Wayne County as this first home begins to take shape. With every board raised, we’re one step closer to creating not just a house, but a place of stability, opportunity, and connection. For families like Natalie’s, this home represents new opportunities, and a brighter future ahead. Stay tuned for more progress updates and a new groundbreaking coming in early June. #Brightspeed #HabitatForHumanity #ConnectingCommunities @habitat_wayne

Brightspeed surpasses 3 million fiber locations passed fiercewireless.com/broadband/brig… #wireless #telecom

Hello Shinra, Thank you for reaching out to Brightspeed. We value your feedback and sincerely apologize for any inconvenience you’ve experienced. This is not the level of service we strive to provide, and we’re committed to making things right. Please send us a private message at m.me/gobrightspeed with more details about the issue so we can assist you further and work toward a resolution. -Nathalia

@gobrightspeed You're the only piece of shit company still sending me to a blank screen after a successful login through your customer portal. No other ISP is as shitty as you fucktards are with technology. Are you a bunch of AI vibe coding retards? Sure seems like it. Maybe focus on bug fixes.

🎉 Big news, Springfield, Missouri! 🎉 Brightspeed is hitting the road as an Official Internet Partner of the Missouri Route 66 Centennial and we couldn’t be more excited! 🚗💨 We’re gearing up for an unforgettable kickoff celebration honoring 100 years of the legendary “Mother Road.” From classic nostalgia to vibrant local energy, this milestone is all about the communities that make Route 66 so special—and we’re proud to be part of it alongside our incredible Springfield partners. 💛 And here’s something extra worth celebrating… the historic Gillioz Theatre is also turning 100! 🎭 Talk about perfect timing. A century of stories, performances, and community spirit—right in the heart of it all. Here’s to honoring the past, celebrating the present, and powering the connections that keep Missouri moving forward. Let’s make this centennial one to remember! 🚀 #Route66 #SpringfieldMO #Brightspeed #FiberInternet #CentennialCelebration @todayshow, @bassproshops, @cityutilities, @missouristbears, @theparkboard, @springfieldarts, @efactorysgf, @Sgf_Cardinals, @BassProShops, @gillioztheatre

Hello Shari, Thank you for reaching out to Brightspeed. We value your feedback and sincerely apologize for any inconvenience you’ve experienced. This is not the level of service we strive to provide, and we’re committed to making things right. Please send us a private message with more details about the issue so we can assist you further and work toward a resolution. -Nathalia

I finally called @StarLink! We’re so excited & anxious for installation! 🙏 it works! Rural America is THE child left behind! We watched “buffering” f/ @gobrightspeed every day for years w/ the highest speed available & it’s worse than dial-up! They won’t rob me much longer. 💪

May is Small Business Appreciation Month, and we're taking a moment to recognize the owners who show up early, stay late and keep their communities running. Small businesses are the backbone of every town we serve. At Brightspeed Business, we're proud to be your neighbor and your internet connectivity partner. See how we support small businesses like yours: bit.ly/4uokzI8 #SMBAppreciationMonth #SmallBusinessStrong #BrightspeedBusiness

Hello Chris, Thank you for reaching out to Brightspeed. We sincerely understand how disruptive it is for your business to be without service, especially after being out of commission for 14 days due to a severed line feeding your building. We recognize the impact this has on your operations and truly appreciate your patience. We’d be happy to assist and look into this matter further. Please send us a direct message so we can review your account and work toward a resolution as quickly as possible. -Jolly

@gobrightspeed Our small business would operate more efficiently if you’d fix the severed line feeding our building. 14 days out of commission. #nobrightspeed

Happy National Small Business Week! From all of us at #Brightspeed, we'd like to celebrate and thank our small business customers for all your hard work, ingenuity, and dedication. We're so grateful for your contributions to our local communities and beyond. Thank you! #SmallBusinessWeek #NSBA26 #SmallBusiness