handlebarsdc.bsky.social 🚴

“…when trips shift from driving to walking and biking, it has positive effects on public health, safety, air quality, and trip time for everyone…” - @Caitlin_Rogger for @ggwash #olderamericansmonth #bikedc #walkdc @AgeFriendlyDC ggwash.org/view/85021/let…

Care to offer any updates about why your service is still down in DC @astoundconnects or when it will be back up?

@astoundconnects I’m sure I have plenty of neighbors with the same questions. Why don’t you reply directly to this thread?

@HandlebarsDC Hello! We are here to assist you if you have any questions or need assistance. Please send us a direct message. -Melissa

Hey @astoundconnects I’m astounded at how terrible your customer service is. My Internet’s been out since 6pm & I was on hold for more than 30 min w customer service to tell me nothing. No reason why, no idea when it’ll be back up. You can at least list outages on your website.

@astoundconnects @blackst8ofmind I don’t understand why you won’t share information publicly. I am in DC. Why is the internet out and when will it be restored?

@blackst8ofmind Hello! We are live agents. We’d be glad to provide more information. Please reach out to us via direct message, so we can further assist you. – Melissa

@astoundconnects Yes, I’d still like answers to my questions: 1. Why was there an outage last night? 2. Why did your IVR keep hanging up on me when I tried to speak to a human?

@HandlebarsDC Good morning! We'd be glad to check if there are any updates available. Please send us a DM. -Jackie

That's it for tonight folks! We'll be back tomorrow morning. No worries, if you need assistance, you can contact us via Chat at astound.com Our team will be happy to help with your request until we return tomorrow morning. Have a great night! -Jacklyn

@astoundconnects Love that your automated system hangs up on me every time I call.

@astoundconnects Tried calling and got stuck in your IVR. Couldn’t speak to an agent and y’all signed off. How am I supposed to get answers to my questions?

/fin

I'm done with this hell site and its owner. If you want to find me, i'm @handlebarsdc.bsky.social.

@fmcfad01 @infinitebuffalo You’re not wrong…

Just dropping in to say how much I love it when @astoundconnects increases my bill by 33% month because I’m a “loyal customer” and puts me on hold for 20 minutes to talk to a supervisor. Who do y’all use for internet?

@J1mLew1s @CMLewisGeorgeW4 @DDOTDC Thanks! I’m looking forward to the day when I have a visual reminder that there is a bump there and don’t have to rely on muscle memory.

Oh look @CMLewisGeorgeW4! The 6900 block of 8th St NW is freshly repaved and @DDOTDC forgot the markings for the speed bumps in the #bikedc lane *again.* several other contraflows in Ward 1 & 3 have proper markings. Why can’t they spare a little paint for Ward 4?

But when does the @NationalZoo #pandacam get turned back on??

Love it when @DDOTDC leaves a job unfinished that puts kiddos at risk. Please paint these missing crosswalks in front of a nursery school/daycare at 9th & Taylor NW. @CMLewisGeorgeW4

@nikkimcentee17 Raccoons gone rogue.

Update: I’m back on hold because apparently I need to make several calls to Amtrak to get a receipt that should have been emailed to me in the first place.

.@amtrak is great until you need to deal with their phone support.

@Amtrak It wasn’t a reservation, it was customer support. I was never emailed a receipt for my last trip.

@HandlebarsDC Hello. We're sorry to hear about your experience with our phone representatives. Please DM us with your name, reservation number, phone number, and email address, and we will be happy to assist you.