AliExpress Customer Service

@MonareEugene Hi there, we have received your feedback and already contacted you via DM. Thanks for reaching out!

@HelpAliExpress Since you no longer respond to my DM, here is the proof.

@HelpAliExpress are you guys want me to post my order numbers and refund request ref numbers here? You ask me to DM you my order number and thereafter you went dead. Please attend to my response to your DM and stop acting smart. I want my money back, you bloody scammers.

@MonareEugene Hi there, we have received your feedback and already contacted you via DM. Thanks for reaching out!

@HelpAliExpress Do you guys want me to post the proof on here? Because you are not responding or acknowledging receipt on DM. If you don't respond accordingly, I will post the proof here for all to see and don't come and tell me I have comprised the security of the order.

@MonareEugene Hi there, we have received your feedback and already contacted you via DM. Thanks for reaching out!

@HelpAliExpress @HelpAlixpress every time a complainant lodges a complaint he must post in here for you to respond? I have forwarded what you requested via your DM and you don't respond, why?

@DSchrutedit We sincerely apologize we didn't meet your expectations. We appreciate your feedback and strive to improve our service. If you encounter problems with orders, please send us more details via private message (DM). We are always ready to assist you.

@HelpAliExpress Hi AliExpress, we've done this dance. If you want I can screen shot and produce all the emails and messages between us were you plain refused to help because you claim it's delivered. Even though I sent emails from EVRI admitting they didn't deliver it.

Evri Driver at his finest! 😡🤦‍♂️ Thank God they have clear proof …. Excellent footage…. Hope you they get quick compensation ‼️

@hiruto200 こんにちは。プライベートメッセージにてご連絡差し上げ、現在やり取りを進めております。担当スタッフが迅速に対応しておりますので、返信までしばらくお待ちください。

AliExpressさんDMでやり取りするも解決せず。 返品した重量などの証明を出せと言い始める。 手前が配送手配しておいて詳細を要求するとかどういう了見だい。 あたしはただ来てくれた配送業者に荷物を手渡しただけだ。 そんなもん知るわけねぇだろ！

@4p97ns99hv We sincerely apologize for your recent unpleasant experience and any inconvenience it may have caused. We are investigating this matter, and if you require further assistance or would like to discuss this in more detail, please contact us via private message.

@dave24144975 These retards drives same routes just order junk from aliexpress wait for him and teach him a lesson 🤣🙏

Well done, Royal Mail—parcel received. And please, by all means, pop back for the rest of my garden ornaments whenever you fancy, you twat.

@toddo7511 こんにちは。フィードバックをいただき、すでにDMにてご連絡差し上げております。ご連絡いただきありがとうございました！

@HelpAliExpress フォローしました 注文 1118993202185993 ポストにも記しましたが注文から1ヶ月以上経過して届いたのは品は画像の通りの傷だらけの品 何度も問い合わせしましたが常に商品発送手配中 言いたくありませんがその間ジャンク漁りしてたのでは　もう信頼性は皆無です

中国製EVが、エレベーターの電磁周波数と共振して爆発したという話があるそうです。科学的検証が必要です。ただのバッテリー爆発でしょうか？

@Msmenalicious Thank you for reaching out. Shipping costs vary by distance, size, and volume. You can check an estimate on your order page.For details, please contact the seller directly. If you encounter any issues, feel free to reach out!

@SaintDav3 True. Temu won the hearts of many. Aliexpress started charging ridiculous sum for shipping. Item will be 5k. Shipping will be 20k 😩😩

Do people still shop on Aliexpress? Since Temu came, I’ve not heard about them.

@withtamsy Thank you for your feedback. We take unauthorized use of artwork very seriously. To report listings that infringe on intellectual property, please use this link: ipp.aidcgroup.net/complaint/onli… Thank you for your understanding!

there's a shop on aliexpress selling tamsy art they don't owe— be careful pls. ): if you wanna report i put the link in the comments.

@ChusinSecso Hola, si tienes algún problema durante tu compra, por favor, envíanos el número de pedido por mensaje directo y con gusto te ayudaremos. Si no puedes contactarnos por mensaje directo, síguenos primero. ¡Gracias por comunicarte con nosotros!

Lo que compras por AliExpress/Lo que te llega

@teemey_o Thank you for your feedback! We’re committed to offering great value and thoughtful service to our users. Feel free to follow our platform’s promotions to catch the best deals. If you’d like, please don’t hesitate to contact us with more details.

@Msmenalicious AliExpress is now as good as shopping on Jumia but with higher wait time…their prices are up

@teemey_o Hi there! If you encounter any specific issues while shopping, please feel free to send us a direct message. We're always ready to assist you. Thank you for reaching out!

@ussertetw Hola amigo, gracias por tus comentarios. Si tienes algún problema con la entrega, por favor envíanos un mensaje directo e indícanos el número de pedido para que podamos ayudarte. Gracias por tu comprensión, estamos aquí para ayudarte 😊😊

pedí por primera vez en ali express y creo que me timaron, dice que mi paquete en tránsito pero al querer rastrearlo no me deja, pero si voy directo a pendientes de envío ni siquiera lo han empaquetado. no tendré mi llavero de cooky 🥺

@FREYAFILLE Olá! Se tiver algum problema específico durante a compra, por favor, envie-nos o número do pedido por mensagem direta (DM) e teremos todo o prazer em ajudar. Caso não consiga nos enviar uma mensagem direta, siga-nos primeiro. Agradecemos o seu contato!

comprei sem querer um tarô não sei o que fazer com ele e já passou da data de devolver pra aliexpress

@HeWhosDetested You can choose the region on our website [aliexpress.com]. If you are able to choose the country, you can mostly place an order to ship there. Or contact the seller directly for a clear answer. You can further confirm this in the address management on the order page.❤️

@BEITONG_betop Is there a way to order the PanGu or the KP40D in Germany? AliExpress states that it's not available in my region

Preorder now on aliexpress 👉aliexpress.com/item/100501187…

@DSchrutedit We sincerely apologize we didn't meet your expectations. We appreciate your feedback and strive to improve our service. If you encounter problems with orders, please send us more details via private message (DM). We are always ready to assist you.

@benonwine Bought from AliExpress, Evri left parcel on doorstep of my house, 3 feet from the footpath. It was stolen before I got home. They took a photo of it at my door and said "Delivered" they won't change the status even though they admitted liability. AE will not refund due to status

@GRamhorst Thank you for contacting us. We take data protection very seriously and are committed to keeping your personal information safe and secure as part of our AliExpress Assurance. Your data is handled in strict accordance with our Privacy Policy and is never shared with third parties

@HelpAliExpress In Argentina you are experiencing a filtration. Every time a package arrives at the country a phishing attempt is targeted to my phone trying to fool me into entering information for receiving the package. Too much of a coincidence.

@Soumya_Nicky We sincerely apologize for your recent unpleasant experience and any inconvenience it may have caused. We are investigating this matter, and if you require further assistance or would like to discuss this in more detail, please contact us via private message.

@ChinaSpox_India When will AliExpress allow shipping?

✈️ Air China resuming direct flights between Beijing & Delhi = more than just travel! 🛫🌏 It's Trade 📦 Tourism 🏯🕌 Trust 🤝 — and a BIG green light 🟢 for SCO & BRICS people-to-people cooperation! 🇨🇳🤝🇮🇳

@beerandburger Thank you for contacting us. We take data protection very seriously and are committed to keeping your personal information safe and secure as part of our AliExpress Assurance. Your data is handled in strict accordance with our Privacy Policy and is never shared with third parties

@lloydpill0wmint Idk bro I buy the real sets cause aliexpress takes personal details or something something something

so cute

@ImStarbit Após o vendedor enviar seu pacote, para rastrear sua encomenda e verificar o status mais recente da logística, acesse a seção "Meus Pedidos" e clique em "Rastrear". Caso haja algum problema com a logística ou se a encomenda tiver expirado, entre em contato conosco!