Unhappy With L and Q

Take our new poll about what L and Q is not doing. Many residents still being given the slow and frustrating laboriously long process of resolving issues. Poll below:

@sarahhenleyuk @LQHomesMatter @LQcontactus @coyleneil Hi Sarah - still not resolved?

Well this is the final verdict from @LQHomesMatter and @LQcontactus on my leaking roof - my 8 month old baby and I will therefore have a wet bedroom and nowhere to go until at least the 2nd Jan. How is this OK?! They knew about this in AUGUST. @coyleneil @LQHelpResidents

Please continue sharing your L and Q experiences with us. Awareness is generating about their poor service levels, overly high management fees and unprofessional responses. David Montague their CEO is yet to reply to one of our now 982 emails over the last 12 months.

@David_DaSilvaPe @LQcontactus @ukhousingRT @GuardianHousing Hi David - let us know once your RTM is complete. We are engaging various borough counselors who work with L and Q to raise awareness of their incompetence and poor service

Another day and another L&Q issue!! I can't wait to complete the RTM (Right To Manage) so I don't have to deal with your organisation!! @LQcontactus @ukhousingRT @GuardianHousing @LQHelpResidents #ukhousing #TuesdayThoughts

@dneveu @LQHomesMatter @LQcontactus hi Dwayne, suggest you copy their CEO David Montague in all communications - nobody ever hears from him but it will help your and everyone’s case of escalated legally.

@David_DaSilvaPe @UKLabour @labourpress @LibDems @Conservatives @MainesChris @RossArcher1 @damienegan This is a notoriously and deliberately opaque industry that keeps customers in the dark. However, if you follow the correct legal channels, you can obtain all required information and also sue for overcharges if it is deemed to be unreasonable. This is the only way for reform.

@LizzetteRobleto @LQcontactus Lizzie - L and Q have messed up our service charges for the last 5 years. They are always wrong, always overcharged and always lack the detail we need when asked for charge details.

@MoorabyMehrin @Steve_from_SG2 @SadiqKhan @LQHomesMatter Hi Mehrin, do you have evidence that the wiring was in that state when you moved in?

@Steve_from_SG2 @SadiqKhan @LQHomesMatter We agree Steve - still no sign of L and Q CEO David Montague. Could not be bothered with ongoing customer issues.

@Wolfie_Smith_ Hi Wolfie, suggest copying the CEO, David Montague on all communications. We have had no success doing that and he doesn’t care to respond to his customers, but it’s on the record to him at all times when we need to draw on the correspondence for evidence.

@sarahhenleyuk @LQHomesMatter @LQcontactus @coyleneil Hi Sarah, what do the LandQ Twitter team say?

please keep sharing to raise awareness about LandQ and get their attention to solve our ongoing issues!!! Thank you to all who have shared so far!

@danielmcmorrow Shocking Daniel! We are trying to raise awareness and collectively address all the ongoing issues that continue to go unresolved. We also hope BBC will be able to run a documentary for us to raise awareness further. Stay tuned

@TenantsTV @David_DaSilvaPe @LQcontactus @GuardianHousing @HomesProperty @TenantsTV, we have tried for over a year to get hold of the CEO, David Montague. SEVERE issues around overly high service charges and lack of financial transparency, in addition to poor property management.

@BBCNews , 50% of our survey respondents state that L and Q’s service charges are too high. We would like to speak with you to have our voices heard.

David Montague, CEO, 10 months we have tried contacting you, to no avail. Like this tweet and post about your experience if L and Q’s CEO won’t respond to: dmontague@lqgroup.org.uk

@David_DaSilvaPe @LQcontactus @GuardianHousing @HomesProperty @TenantsTV Sorry to hear David. Please try contacting CEO David Montague. We have tried for 10 months and their official answer is always “he is too busy to speak to you directly”. Hopefully with this ongoing campaign we will get attention. Other CEO’s jump at opportunity to help customers.

@David_DaSilvaPe @LQcontactus @GuardianHousing @HomesProperty @TenantsTV And David, you should record all hours and costs spent doing the gardens yourselves. Shameful.