SimGuruDragonsEye

Hi Simmers! I’m jumping off Twitter to focus on investigating bugs for @TheSimsMobile on Answers HQ! It's been a pleasure providing support and chatting with all of you here :) 1/2

From now on this account will be inactive, but I’ll still see you on AHQ! For technical support please continue to contact @EAHelp and post bug reports here: answers.ea.com/t5/Bug-Reports… 2/2

@She_Phoenix Hi Marina! I have flagged this as a bug, for now as a workaround to make sure that digging counts towards the daily task, it would be safer to send them to dig on site since it seems that players only have encountered the bug using the quick access from the map.

this is definitely a glitch. this time I had to dig it up twice. I sent Johnny to the dig site. but counted me one in the daily task. #TheSimsMobile @SimGuruDragon

Sorry, no bug related this time. Just came across this post from @RavenSimsTM and felt like sharing his art!

@tsmlizzy @TheSimsMobile Hi! Some simmers tagged me here, have you contacted support? To do so, go to the arrow in the right, settings>help that will open a page choose "Contact us" and then select "Missing content" and then "Had content and lost it" If you already had, DM me your case number.

Dear @TheSimsMobile i lost my game progress.. this is hurt.. What can i do to restore everything? I already reconnect to my EA account, but nothing happened. I lost everything 😢

@LoveAllHateNot @GeminiRising8 @TheSimsMobile @SimGuruAlana Hey @LoveAllHateNot could you give me your player ID on DM so we take a look at the Android issue? Thanks!

@GeminiRising8 @TheSimsMobile @SimGuruDragon @SimGuruAlana Android has the same issue. Though I show the amount to buy but when I select it, it says transaction in process then this..

Won’t let me buy festival plus pass 🥺😒😩 @TheSimsMobile @SimGuruDragon @SimGuruAlana

@GeminiRising8 @TheSimsMobile @SimGuruAlana I am raising this issue as a bug, can you DM me so I will ask some questions for the investigation? Thanks!

@gingethatsims @TheSimsMobile @SimGuruPlatypus @SimGuruAwin Hi @gingethatsims thanks for raising this issue

@TheSimsMobile @SimGuruPlatypus @SimGuruAwin @SimGuruDragon issue with the festival’s plus pass? No price coming up x

The new update has gone live and with it, some bug fixes #M26868" target="_blank" rel="nofollow noopener">answers.ea.com/t5/General-Dis…

For those Canadian Players that were affected

Welcome to the SimGuru team, Awin!

@RetailTherapyEh @EAHelp No problem! The game is expected to be available soon, follow @TheSimsMobile since an update will be shared when the game is available.

@SimGuruDragon @EAHelp Hi, yes I am, thx. I hadn't played in a while and then this hiccup. Thanks for added info!

@EAHelp hi, The Sims Mobile won't update. I've had it for over a year and it's suddenly telling me it's not available in my country when I try to update it on iPad. Help pls?

@katrpillar80 @EAHelp Hi! To report this issue the best thing would be to create a report here answers.ea.com/t5/Bug-Reports… in case it also affects other players. I will also ask you to DM me your player id over AHQ.

@AngelicIllusion Hi, could you DM me your player id so I can look into this issue?

Well #TheSimsMobile won’t stop crashing.

@DavidSimsGame Hi! Could you update me if this issue happens more times? Did the gifts actually added up or was it just the message that reappeared? Would you be interested into making a report here answers.ea.com/t5/Bug-Reports… so it can be investigated?

I find a glitch... this is the 3rd welcome gift in 2 minutes #TheSimsMobile

@LynnWat31018294 @EA Hi @LynnWat31018294! You will need to file a case to our support team explaining everything that happened and providing your old and new player ID. You can do it here or in-game through Settings>Help&About>Help: help.ea.com/en/contact-us/…

@Sking62920182 @Ilo1s4 Hi! DM me your case id and I will look into this.

@Ilo1s4 Thank you ☺️ I’m gonna reply with this info and then I’ll ask for help here to the gurus

Guys can you please confirm me that some of you received 1000 tickets for the sims festival to fix the eco workshop tasks?!? EA help wrote me this but I haven’t receive any token. Can you help me before I write back to this email? Thank you #TheSimsMobile

@portaltsm @SimGuruMegz @SimGuruAlana Hi! Thanks for your report! This issue has been flagged as a bug! To report any issues you encounter I recommend posting them in the AHQ bug forum answers.ea.com/t5/Bug-Reports…

@MicrochippedBLM @TheSimsMobile @EAHelp Oh no! Sorry to hear you're experiencing this. This is a known issue that that happens to any Sims with all skin colors. We thought fixed it in an earlier update - but it looks like it's happening again! You can add a comment on thread here: #M18388" target="_blank" rel="nofollow noopener">answers.ea.com/t5/Bug-Reports…

@TheSimsMobile 🚨🚨🚨🚨 My black sims are being removed from my household and made townies. This is only happening to my black sims. This is the second one this week. First My black couple sim was being prevented from having kids and now they are disappearing. Whats going on? @EAHelp

📢Important Message for Canadian Players 📢 As of today, The Sims Mobile has been temporarily hidden from the Canadian App Stores for maintenance. Simmers in this region and the rest of the world that still have the app installed will still be able to play!