Tim

@BritishGasHelp Hi there. Have been trying to get through by phone all day, but to no avail. I’d like to know if our smart meter readings are being received. App is showing nothing received since September. Can someone help, please?

@tylerthecreator Hey Tyler. Will there be a general CD release for Call Me If You Get Lost? I’m a physical media kinda guy.

@AerLingus Please can I have a response? Can someone tell me why I’m being ignored??

@AerLingus Our flights were cancelled and we’ve requested a refund. It’s been nearly 2 weeks now - please can someone sort this ASAP? This is my THIRD tweet in 24 hours - the other two appear to have been ignored. Thanks

@AerLingus Our flights were cancelled and we’ve requested a refund. It’s been nearly 2 weeks now - please can someone sort this ASAP? This is my second tweet in 24 hours - first appears to have been ignored. Thanks

@AerLingus Our flights were cancelled and we’ve requested a refund. It’s been nearly 2 weeks now - please can someone sort this ASAP? Thanks

@TrapdoorBD1 Hi mate. Hope you’re doing well. I was thinking about the good old days and a Google search led me here! Good to know you’re keepin’ on, er... keepin’ on! All the best to everyone X

@floridatix We are wanting to change the dates for our Discovery Cove to next year. We’ve sent an email, but the reply was less than helpful. We would like to rebook ASAP to take advantage of the promotional offer. Please can someone advise how best to do this? Thx

@MyTopps Please can someone from Topps help? I placed an order on 06/12, which was confirmed, but have received nothing since. I’ve emailed 3 times, and spent over 20 mins on hold in a phone queue - both to no avail. Please advise ASAP. Thanks

@Topps Please can someone from Topps help? I placed an order on 06/12, which was confirmed, but have received nothing since. I’ve emailed 3 times, and spent over 20 mins on hold in a phone queue - both to no avail. Please advise ASAP. Thanks

@BritishGasHelp In that case, you need to speak to your managers in customer complaints, as that was the reason we were refused an appointment on 21st December.

@TimmyCBass That's not the case Tim, our engineers work around the clock, including bank holidays to get out to emergency appointments.

@BritishGasHelp We’ve just been told that ALL heating service appointments in the Leeds area have been cancelled due to cold weather and demand for engineers. Can you confirm this is true, and also exactly what we’re paying £23 a month for?

@BritishGasHelp In that case, you need to speak to your managers in customer complaints, as that was the reason we were refused an appointment on 21st December.

@TimmyCBass I'm sorry it was cancelled & had to be rebooked for January, appreciate it's not ideal.

@BritishGasHelp Thank you for your sympathy, but I’d rather British Gas employ more engineers so even half the promises they make on their advertising could be fulfilled. Also, why are the engineers given annual leave at one of the coldest periods of the year?

2/2 We were told that the engineers are not able to work over Xmas because they need a break. Good for them. Nurses don’t get a break. I work in an office and I have to work over Xmas. I bet the bosses at BG don’t have to work at Xmas, with their £2m bonuses.

2/2 Our next appointment is now at the end of January - 3 months after our original appointment for tomorrow that was cancelled, today, by British Gas. My wife spent 30 minutes arguing with a manager today to no avail. Not. Good. Enough.

1/2 Thank you for your sympathy, but I’d rather British Gas employ more engineers so even half the promises they make on their advertising could be fulfilled. Also, why are the engineers given annual leave at one of the coldest periods of the year?

1/2 Thanks Lauren, but I don’t think a reason and an excuse are the same thing. That may be a reason for the pathetic service British Gas is providing, but does not excuse the fact that our booked service appointments have been cancelled 3 years in a row.

@kanyewest Have you been watching Donnie Darko?