Truecaller Help

Who are we behind #Truecaller Help? Get to know the team answering your questions every day! 👩🏽‍💻 #BehindtheCode youtube.com/watch?v=qpP4Nu…

@aikayalaribe Hey! We have an update to share. This feature has been discontinued😞 Once you update the app to the latest version, you won't see it anymore. /RN

@TruecallerHelp And yes, I am using an updated version of the app.

@Truecaller Greetings, my TrueGPT is no longer working. The error message is 'Failed to send'. Please, kindly assist. Thank you.

@imsankhapal Hi Sankha, we regret the delay. Could you DM us your number or share the ticket ID here if you've already raised this with our support team? We'll look into it right away! /RN

Hey @Truecaller @TruecallerHelp ,I submitted a request to unlist a number on March 18th,but the name is still showing up in searches 48 hours later.Can you please look into this? It’s a privacy concern. #Truecaller #Privacy

¡Hola! Es posible que los números a los que te refieres tengan una puntuación de spam alta, lo que hace que la aplicación los bloquee automáticamente. Si consideras que estas llamadas son importantes, puedes marcar el número como 'No es spam' en el perfil del identificador. Esto ayudará a evitar que la aplicación bloquee las llamadas de ese número en el futuro. /RN

Por que mierda truecaller me bloquea números sin que yo se lo pida? Más encima siempre lo hace con los delivery, nunca con wom o alguna otra compañía de mierda qué me llama a cada rato xd

@SumitBa46496604 Hello! We'll check. Could you DM us your contact number? Also, did you upgrade your premium plan during an ongoing subscription period? /RN

@Truecaller i had paid for a yearly subscription and it was valid till 7/08/2026. But today when i am using my phone my account subscription has been cancelled prematurely. What is this?

@Jatin310Jain Hi Jatin! That's definitely not what we want for you. Could you tell us a little more about what went wrong? We'd love to make it right. /RN

@TruecallerHelp worst compamy worst service no help

@rambabu34428742 Hello Ram, please DM us your phone number. We'll take a look. /RN

@truecaller_in @Truecaller I took premium subscription but still I am unable to search numbers unlimitedly. Please help me .

@EricVaish Hi Eric, please send us a DM with your phone number. We'll look at this at the earliest. /RN

@truecaller_in @Truecaller Why am I not able to turn on Call Identification? I have tried everything from force restart, re-install, enabling all permissions etc.

@TshepoL_ Hey, why do you feel so? We'd love to help. Drop us the details! /RN

What’s the point of us having Truecaller on our phones?

@HRBhatia You're welcome :) /RN

@TruecallerHelp Its Solved Thank you 🪷💓

@Truecaller If you are alive kindly solve this issue facing this issue from last 1 month I sent you too much E mails but nothing happens kindly solve this🙏🏻

Hello there! The numbers you're referring to may have a high spam score, which causes the app to automatically block them. If you consider these calls important, you can mark the number as "Not Spam" in the caller's profile. This will help prevent the app from blocking calls from that number in the future. /RN

If you're using Truecaller App, check to ensure you have not blocked a very important number from calling you

@Rajiv_Realid Hi Rajiv, that's definitely not our intention! Our team is looking into this. Thanks for bringing it to our attention. We'll keep you posted! /RN

@truecaller_in I am getting bombarded by your daily points notifications atleast 5 times a day. I don't want the points. How do I stop this?

Hello! Truecaller does not promote or coordinate spam in any way, our goal is to reduce it. As per government regulations, 140-series numbers (used for commercial/telecom communications and owned by authorised entities) cannot be blocked by default. This is a regulatory limitation, not a marketing tactic. We’re committed to transparency and user safety. /RN

Are "promotional calls" made by Truecaller? I don't get them on the phone with no truecaller.... Is that a ploy to make me sign up for their "140 calls are blocked " feature? @Truecaller

Hi there! Truecaller does not promote or install apps on users’ phones. Apps can only be installed when a user downloads them directly from an app store or another source. In many cases, if someone has previously applied for or enquired about a loan through another app or website, their details may be shared with partner lenders, who may then reach out independently. If you receive suspicious calls, you can report the numbers as spam or fraud in Truecaller to help warn others. /RN

Beware of @Truecaller Uninstall it immediately One of my colleague got accidentally installed an loan app coming it’s advt by some kid . And his phone got some loans automated started . Harassment etc

@UmeshChandhok Hi Umesh, our team is reviewing your email and will get back to you soon. Thank you for your patience! /RN

@akshayji10 @truecaller_in So many function not working properly after the buy subscription 1. Call Recording 2. Spam call 3. Call Block 4. Caller Identity No solution provide from App Help menu 😇😇😇

Your loved ones' protection = Your peace of mind. With Truecaller’s Family Protection feature, you can protect your loved ones from suspicious calls. Get notified instantly and disconnect scam calls in time, no matter where you are.

@MandarUdas Hello Mandar! We want to give you a better user experience. Is it possible to share a screen recording here? We'll take this up. /RN

Why does it take 3 clicks on ❌ sign in small window of Truecaller to close it after a call is rejected? It's such annoying that the window disappears only after clicking thrice.

@bliss001_d Hello there, can you DM us your phone number or share the ticket ID of the email raised with the support team, if any? /RN

@Truecaller @Android Why would you people debit me for the premium subscription and still not update the to premium?

LET'S GO! 450 Million Monthly Active Users on @Android When did you join our Community?👀

अनेक लोक Truecaller ला 'कॉलर आयडी' (Caller ID) साठी ओळखत असले, तरी हे ॲप केवळ अनोळखी क्रमांक ओळखण्यापलीकडे जाऊन बरेच काही देते. स्पॅम ओळखणे व ते ब्लॉक करणे, फसवणुकीबाबतचे इशारे (Fraud Alerts), संदेशांचे वर्गीकरण (Message Filtering), कॉल रेकॉर्डिंग आणि स्मार्ट SMS व्यवस्थापन यांसारखी वैशिष्ट्ये तुमची संवादाची प्रक्रिया अधिक सुरक्षित आणि कार्यक्षमतेने हाताळण्यास मदत करण्यासाठीच तयार करण्यात आली आहेत. म्हणूनच, आम्ही वापरकर्त्यांना या ॲपचा सखोल शोध घेण्यास आणि आपला दैनंदिन कॉलिंगचा अनुभव अधिक समृद्ध करण्यासाठी यात उपलब्ध असलेल्या विविध वैशिष्ट्यांचा पुरेपूर लाभ घेण्यास प्रोत्साहित करतो. /RN

@__vinks__ This is not the intent. We're investigating the issue. Please check the details we have dropped in your DM at your convenience. /RN

@Truecaller @TruecallerHelp Please show some concern I am a paid premium user from India.

@TruecallerHelp Your AI Assistant is even picking Blocked Users Call. Can you explain why ? This is the 3rd Bug I am reporting now, I got Premium not to raise bugs and with so many issues how you went live is a surprise.