Ubisoft Support

Welcome to the Official @‌Ubisoft Player Support account! We're here to help on Twitter from 7AM - 5PM UTC! 🎮 🔻Check out the articles below for FAQ’s🔻 🔒 ubi.li/AccountRecovery 🔗 ubi.li/AccountLinking 🔽 ubi.li/ReinstallConne… 📢 ubi.li/PlayerReportsI… ⚡ ubi.li/ConnectivityTS 🌟 ubi.li/TwitchDrops 🎁 ubi.li/PrimeGaming If you engage with us, Ubisoft collects information from your Twitter profile to provide the best social media support experience. Learn more about your rights: ubi.li/PrivacyPolicy

OG @AssassinsCreed Black Flag still rules the waves, and with Resynced on the horizon, we’re fully back in our pirate era. 🏴‍☠️ As we hoist the sails on this Fan Support Spotlight Friday, we tip our tricorne to @ DanyelsWest, our fearless Quartermaster! Their Advanced Tips & Tricks guide is packed with secrets to rule the seas, fill your coffers, and leave rivals in your wake. Chart your course here: ubi.li/UCnI2 #Ubisoft #ACBlackFlag #FanSupportSpotlight

Hi Abdulmalek! We're very sorry to hear about your ban in R6 Siege, we're afraid however that we're unable to assist with ban appeals over X. If you haven't already, please submit a support ticket here: ubi.li/noA9v, and our case team will look into this for you. ^Ubi_Eivor

Hello, respected Soft Support. I swear to God I don't cheat. I'm a professional player. I rely on voice commands in my gameplay, and I have a special feature: at the start of the first round, I use a water spray called the "quick attack." I'm a long-time player of this game, and I stay up late to win. I'm looking for a team that speaks my language, and we play team-based games. This is a very old account, and I haven't kept it safe. I have rare items on it. I swear to God that it doesn't violate any of the game's rules. You are a very respectable company, and I used to have high rank scores without cheating. I beg you to reactivate my account and check my account history for the game I played and the last match I played when I entered with the character Frost. As I mentioned, I rely on voice commands in the first round. We play quick attacks, and I personally enter quickly. I swear to God I don't cheat because this is my old account, and it's very dear to me. I have high rank scores, and I stay up late to win. As I mentioned, I play the first round of the game, the quick attack called the "push," by entering quickly on Sid. This is how I've played for a long time. Please help me solve this problem. My account was reinstated, and I have a large following on social media. I even have live streams on my TikTok account to prove it, and now my reputation with my audience is ruined.

Hey everyone! After our recent post about Match Replay in @Rainbow6Game Siege, we saw that many of you were unable to view or utilize the feature as intended. This issue is under investigation, but we still need your help! Please reach out to the Ubisoft Support Discord with the following info! ubi.li/ubidisc #Ubisoft #R6S #Gaming

Hi James! We're sorry to hear you're missing the Stack Broker Shotgun in TD2. We're afraid we're unable to assist with missing content over X - please continue all communication via your support ticket so our case team can assist you further. We apologise for the inconvenience. ^Ubi_Eivor

@UbisoftSupport so I have had a ticket 25902989 in due to a missing stack broker from my inventory since April and it’s not May and all I get is show a video of it not assigned to your inventory oh and my favorite comment show us in a video that it’s not assigned as a favorite.

@Fabioles2 Hi Fabiolés! We're very sorry to hear that you're unable to pick up items in TD2. If you haven't already, please report this on our bug reporter here: ubi.li/LPjzU - the team will compare this to other reports and take a look as soon as possible. Thank you! ^Ubi_Eivor

@TheDivisionGame @rogue_gold 🤦🏻‍♂️Mais um problema ...Esse é muito grave. Não poder pegar intens, como fica si cair um item Exótico como a Nova Pistola da Missão Clímax..😬. Isso precisa ser consertado pra já. @UbisoftSupport @UbiMassive @Ubisoft @UbisoftBrasil

We’re currently investigating several reported issues: 🔸Mods/items disappear from the inventory UI 🔸 Inventory space behaving incorrectly due to hidden items 🔸 Hunter “Cipher” not spawning after the Brooklyn puzzle Affected mods/items have not been removed, they are unintentionally hidden from the UI. Follow and contribute via Bug Reporter: ubisoft.com/en-us/game/the…

@CzescTuLukasz Hey there CzescTuLukasz! Thanks for reaching out. We apologise for the delay, our teams will be back in touch on your case as soon as possible and we appreciate the patience in the meantime. ^Ubi_Agent

@UbisoftSupport @Rainbow6Game could you response?? it's been 2 weeks...

Be honest - are you watching full Match Replays in @Rainbow6Game, or fast‑forwarding to the highlights? 😅 Alternatively…if you didn’t know Match Replays exist 👀, here’s how the whole system works! ubi.li/lgMLK #Ubisoft #R6S #Gaming

@l_Kanine_l Thanks for the update Kanine! We've taken a look into your support ticket and can see that the case team have responded since you last reached out on X. Thanks so much for your patience. ^Ubi_Eivor

@UbisoftSupport 25806479

@UbisoftSupport @Ubisoft why the actual fucck has it been 2 months since i opened a support case and literally no one has fucking responded???????????

@er_hakim Hey there er_hakim! We're sorry to hear that you're experiencing issues in The Division 2! Our teams on the Bug Reporter will be happy to take a further look at this. Please make a report here for review: ubi.li/TD2BugReporter 🔎 ^Ubi_Agent

@UbisoftSupport Completed the pentagon climax mission on master. It says I got whiplash but it's not in my inventory n some of my mod are missing too

Agents, an incoming maintenance for #TheDivision2 has been detected, starting in 30 minutes. Prepare for the downtime of the servers: x.com/TheDivisionGam…

@AJDPOPS Thanks for getting back to us AJD! Our teams on the Ubisoft Help page may be able to review this further. Please create a case with them, and they'll take a look at what may be causing this: ubi.li/8RRTn

@UbisoftSupport on pc, it says 2 step verification and phone number. did both and im still not able to play. do you need my gamertag??

@UbisoftSupport can you guys verify my account ? so i can play ranked on pc.

@mujunen_onni Hey there mujunen_onni! How can we help? 👀 ^Ubi_Agent

@UbisoftSupport i need assistance

@RetroQuince Hi Quince! We're very sorry to hear that you haven't received the gold Lexington skin in TD2. If you haven't already, please submit a support ticket here: ubi.li/noA9v so our case team can look into your account. Thank you. ^Ubi_Eivor

@UbisoftSupport I'm confused about the lexington gold skin that i didn't get for some reason? My mate started a new acvcount in November oln pc and he has it? So what is the rule for the skin? I play mostly on pc and xbox and haven't got it on either. Played since launch...

@RoohCamposs Hey there RoohCamposs! Thanks for reaching out. We're sorry to see you're encountering issues submitting a case on our website. If the issue persists, could you please try the following troubleshooting steps? 🔎 ubi.li/BrowserHelp

@UbisoftSupport @UbisoftBrasil preciso da ajuda de vocês estou tentando enviar um ticket no suporte sobre minha conta e não consigo.

@TYR133 Hey there Elias! We're sorry to hear that you're experiencing issues in The Division 2! Our teams on the Bug Reporter will be happy to take a further look at this. Please make a report here for review: ubi.li/TD2BugReporter ^Ubi_Agent

@UbisoftSupport I lost 3 of my 13% protection from elites and other items, what’s happening ??

@wleeeeek Hey there wleeeeek! Thanks for reaching out. We're sorry to hear that you're unable to access your Ubisoft account. In order to investigate further, could you please submit an account recovery form for our teams to review? ubi.li/mlezI 👀 ^Ubi_Agent

@UbisoftSupport Hello Ubisoft Support. I purchased Assassin’s Creed Unity legally from Epic Games on May 26, 2026, but my newly created Ubisoft account was instantly suspended and I cannot even login to submit an appeal. Could you please help me contact support manually?

Hi Kochi! We're sorry to hear about your ban - we're afraid however that we're unable to assist with ban appeals over X. You will receive a follow-up within 28 days only if the appeal is validated, otherwise, it means the appeal has been denied. Thank you for your patience! ^Ubi_Eivor

@UbisoftSupport hey i opened a case on support.ubi.com but never got a response i got perm banned and im trying to get my account back is there any way you could help.

🛠️ Maintenance to deploy Y11S1.3.1 for #RainbowSixSiege begins in 30 minutes!

@TayronHein61441 Hey there TayronHein61441! Thanks for reaching out. To appeal a ban in Siege, please contact our teams on the Ubisoft Help page for further review here: ubi.li/8RRTn 🔎 ^Ubi_Agent

hey @UbisoftSupport around 6-8 months ago i was banned from rainbow six for "cheating" but i was never cheating and also at the time when i was banned i wasnt at home. my ubisoft name is "twitch_shiikoji" i hope you can help me as i put many hours and much money into the game.

@waitininhell Hi Ryan! Thanks for reaching out regarding linking a new platform to your Ubisoft account. If you haven't already, please submit a support ticket here: ubi.li/noA9v and our case team will look into this for you. ^Ubi_Eivor

@UbisoftSupport I need help linking a new platform account. I already had one on there and need to link a different one. I know you only allow one exception , I haven’t used mine yet. Please help

@assaultdr6 Hey there assaultd1! Thanks for reaching out. We're sorry to see you're having issues connecting to Siege. Please try the following steps and let us know whether they assist: ubi.li/JiLiD 👀 ^Ubi_Agent

The maintenance has been completed again, but please be aware of the issue with the UI for the "Anomaly"-augment, if you're using the augment: x.com/TheDivisionGam…

Agents, a maintenance for #TheDivision2 has been detected, initiating in 30 minutes, during which the servers will be unavailable. x.com/TheDivisionGam…

@VitoS1379039 Hey there Vito! We're sorry to hear that you're missing a reward in the Division 2! Our teams on the Bug Reporter will be happy to take a further look at this. Please make a report here for review: ubi.li/TD2BugReporter ^Ubi_Agent

@UbisoftSupport Completed the Pentagon mission on Master, and wouldnt ya know , No reward.

@SpruceDust Hey there Miguel! We're sorry to hear that you're experiencing issues in the Division 2! Our teams on the Bug Reporter will be happy to take a further look at this. Please make a report here for review: ubi.li/TD2BugReporter ^Ubi_Agent

@TheDivisionGame @UbisoftSupport Also I did the climax mission got the whiplash pistol… went back and did it with some other friends and my whiplash in my inventory disappeared and a new whiplash pistole appeared in my stash but my original one disappeared… please fix thanks!

#TheDivision2 maintenance alert! 📅 Tuesday, May 26 🕐 9:30 AM CEST, 3:30 AM EDT, 12:30 AM PDT ⏳ Estimated downtime is 5 hours Patch Notes: thedivision2.com/tu-y8s1-3-upda…