Ask Spectrum

@ChaosGameGroup Hello. I am sorry to hear you are having an ongoing issue with our phone services. I can look into that for you. Can you please reach out to us directly in a private message? ^AS

@Ask_Spectrum is the worst fkin company ever. Said I could port a number away cause of court paper work and being a victim of domestic violence, fucktrum later said that was an error and I owed full on the phone in ~30 days, lost a number I've had ~16 years, Fuck You Spectrum.

@MikeBazzoli Hello, we apologize for our services being down due to this local power outage. If you would like further assistance with any concerns, we are available through DM at anytime. -BD

We're very sorry for the longer than expected wait times at the retail store. But we'd be more than happy to send out a prepaid return shipping label to return the equipment to us at no charge. Also, we have an exclusive deal with UPS so our customers can return any Spectrum equipment to a UPS drop off location, also at no charge. Please send us over a private message if you would like to know more. CB

@Ask_Spectrum Drove to the nearest Spectrum store to return a modem since we had poor service. Was told I needed to sign in, there are about ten other angry people ahead of me. The only thing slower than your internet is your customer service. Disgraceful.

@AaronCo97894820 Hello, we apologize for any speed issues you are having. Please send us a DM in order to gather your account information to take a look. CP

@Ask_Spectrum Who do I have to talk to to have someone actually try to resolve my internet problem? Multiple outages daily. Every time they investigate the issue they start from scratch, then leave going "well i dunno" and then no follow up. 3 months of this. They wont escalate

@huntxrd1 Hello there. I'm sorry to hear about your frustrations with our service. I know a good connection is vital for streaming. Please send us a DM so I can look into this further. RR

thanks to the most worthless, useless ISP @GetSpectrum i probably won’t be able to stream tonight or make/upload tomorrows video. love it.

@KenBarrows Hello. I am sorry to hear you are recurring channel issue with our video services. I can look into that for you. Can you please reach out to us directly in a private message? ^AS

@Ask_Spectrum I’m tired of dealing with you people, it happens about once a week, audio cuts off, video freezing, but only on Foxnews, I check other channels. It’s almost like it’s on purpose.

@Ask_Spectrum so why is it only Foxnews has glitches?

@thestorkster Hi there, we apologize again for any unforeseen delays and we are here to assist with any clarifying information where available. Please send us over a private message. CB

@Ask_Spectrum Great Job

@maaarrah Hello there. I'm sorry to hear about your frustrations with our service. I know how vital it can be to have a stable internet connection. Please send us a DM so we can look into your concerns. RR

spectrum is the worse internet service ever! shit worse than starlink

@redsunxviii Hello, I'm just following up to see if you still needed assistance. You can also find additional assistance or provide further feedback by reaching out to us using our community forums community.spectrum.net as well as through Reddit at reddit.com/r/Spectrum_Off…. -TZ

i’m genuinely tweaking out. my wifi wasn’t working and wouldn’t load shit, now the data wouldn’t load shit. pick a fucking struggle spectrum PLEASE

@itsmenson I understand your frustration. If you need further assistance, please feel free to reach out to me directly in a private message. ^AS

@GetSpectrum #SpectrumSucks #unreliable

@itsmenson Hello. I am sorry to hear you are having an ongoing speed issue with our internet services. I can look into that for you. Can you please reach out to us directly in a private message? ^AS

@nullnull91 Hello, sorry for any issues you are having. We can review your account if you would like, please DM us directly. JH

why is all my internet lagging. T-Mobile and Spectrum at home it’s on some dial up speeds -.-

@Snook0626 Hello, we apologize for these outages that you are experiencing with our services. If you would like us to look into this further, feel free to reach out to us in a DM . -BD

Guess what everyone???? Another @GetSpectrum outage.... lmao. Yeah time for other services.

@Diana33_33 I'm sorry, i can understand the frustration. Please direct message for assistance. SH

@GetSpectrum Screw you, Spectrum! Wasted 3 hours trying to get Internet back on and your tech had no clue you were doing maintenance! Wtf is wrong with you? I'm cancelling my service. This is unacceptable

@StephenWhitty Hi! Sorry to hear that you're experiencing issues with our internet service, I'm happy to help! Please Follow/DM us for assistance. ^JF

@TomiLaffly @Ask_Spectrum Few things more frustrating than when some once-new technology becomes A: Essential and B: Unreliable.

This is the 4th day @Ask_Spectrum wifi just cuts off, randomly, in the middle of the work day. Outages last from 1 min (enough to kick you out of Zoom) to 2 hrs. We called yesterday & they gave us a small refund. But why does this keep happening and why do I have to live with it?

@TomiLaffly Hello, We apologize for the wifi issues you are having. We only ask for you to reach out to us over a DM in order to gather your account information to check your equipment. If you feel more comfortable , you can call in again and they can troubleshoot as well. CP

@Diana33_33 My apologies for the experience with the agent. We can certainly submit feedback on this, please direct message to get started. SH

Hello. My name is Adam. I am sorry to hear you are having an ongoing connectivity issue with our internet services. I can look into any posted area issues for you. Can you please send me your first and last name, phone number listed on the account, complete account service address and account number? ^AS

Hey @GetSpectrum youve been doing upgrades in my area and ive been without internet for 6 hours. How long is this going to take?

@SomeSingerDrew Hello. I am sorry to hear you are having an ongoing speed issue with our services after this area work was completed. I can look into that for you. Can you please reach out to us directly in a private message? ^AS

Fuck I hate @GetSpectrum

@JryAcr1 I understand your frustrations and apologize again for the circumstances. I want to reassure you that Spectrum values you as a customer. I would like to investigate this matter further. RR

@Ask_Spectrum No need..I’m switching to Frontier starting Saturday the 18th. This is ridiculous: no ETA, no communication, and poor customer service. For anyone in Montgomery, NY, I found 2Gb for $64. Just FYI...let’s see how it goes.

@Ask_Spectrum (Montgomery,NY)This outage has been ongoing for two days, and I’m being disconnected every couple of minutes. It’s making it impossible to work from home. This is unacceptable. What is being done to resolve this, and why haven’t more resources been allocated already