roberta tassi

2009-2019: the new servicedesigntools.org is out!

@MSDPolimi On Thursday, we are hosting a very first moment of detailed discussion around this as part of @MSDPolimi masterclasses: servicedesignmaster.com/service-design… - hopefully first of many :)

Together with @MSDPolimi we have been exploring other disciplines looking for inspirations that could enhance the service design practice, applied new techniques in our projects, and feel ready to discuss them as new possible standards - servicedesigntools.org/enhanced-tools

We know how to design products and services that work... but how do we make sure to embed broader considerations on the evolution of behaviours and ecosystems in our everyday work? What conceptual frameworks could help us and the organizations we work with think differently?

La trasformazione digitale dei cittadini italiani - e le nuove sfide che si aprono per chi si occupa di progettare servizi digitali. Dalla mia esperienza con @oblotips @PagoPA @teamdigitaleIT

Last year we hosted our 1st ever workshop called with @s_designtools! After few months of research, they've launched this tool to support alignment on the most important expectations in an AI project! See the 5 stages here or download it from their website to download it. 🔭

A straight-forward explanation on how to develop metrics that help measure every step of a customer experience uxmag.com/articles/how-t…

A walkthrough in what Design Research means nowadays - touching upon distancing, practice maturity and data abundance - and what to stand for in our work. Thanks @serota for finding the perfect words fastcompany.com/90590923/what-…

Ok this year we learnt how to find inspiration in small everyday things.. but still miss so much the magic of being on a train, wondering in a museum or seating in unknown places theasnow.medium.com/making-space-f…

PagoPA is looking for a Senior Service Designer to work on strategic projects for the Italian Government and Public Administration. Projects include products like IO, the app for Italian citizens (io.italia.it), and other key digital services: pagopa.gov.it/it/pagopa-spa/…

Save the date | 06.10.2020 | Design Unlocks Tomorrow Gli studenti di Interaction Design del @polimi raccontano le loro idee di servizi digitali orientati a creare nuove connessioni, rafforzare le relazioni e il supporto reciproco #milanodesigncity eventbrite.it/e/biglietti-de…

Already tomorrow speaking at the @Intersection_eu with @s_DesignTools about design for the future AI experiences oblo.design/news

⌛️ | Gli strumenti e metodi di #design che usiamo sono già obsoleti? Interfacce e servizi invisibili, oggetti interconnessi e soprattutto le #AI rendono necessario qualche adattamento: ce ne parla @s_DesignTools in questo freschissimo UX Talk — medium.com/uxtales/design…

With the current pandemic disease in mind, if you are interested in systems thinking and how to analyse interconnected elements to better understand nowadays complexity and design interventions, this book offers a shocking yet inspiring opportunity for reflection.

A takeaway is also on the difficulty of measuring an unknown phenomenon and predicting its effects over a long period of time. Numbers concerning radiation levels and exposure have been fluctuating a lot, at the crossroads of medical research and political tensions.

📖 Manual for survival, a Chernobyl guide to the future by @katebrownMIT is a collection of documents and testimonies describing a multitude of implications and interventions that took place in the years/decades after the explosion of reactor 4 in Chernobyl Nuclear Power Plant

Also, technologies like artificial intelligence and machine learning play an increasingly important role in products designed for behaviour change, and this book helps reflect on how to approach the use of data with more transparency and integrity.

I’ve found particularly helpful the sections about detecting and solving ability blockers, showing practical applications of the Behaviour Change Wheel to ideate design interventions that address issues related to capability, opportunity and motivation.

📖 Engaged: Designing for Behavior Change by @amybphd is a guidebook for designers and practitioners who want to learn about psychology and motivation theories behind behaviour change, and how to apply them to product and service design.

Raccogliamo iscrizioni via mail, basta scrivere a: ciao@rethinkfestival.it

Our workshop takes place on zoom on Friday 19th at 3.30pm (in Italian). We have about 30 participants already registered from various companies and institutions, but still a few places for anybody interested in the topic: rethinkfestival.it/program/?lang=…

📣 Next week all-ready for the Rethink Festival rethinkfestival.it/?lang=en! This year topic is “Designing transitions. May service design be radical?” to reflect on how organisations approach moments of change, asking to rethink their business and service models