Stuart Curran

@Se_Railway Thank you for trying. I need to know how to make a more formal complaint as, if I did not have the funds to buy yet another ticket, Southeastern would fail it's duty of care to get me home. Therefore action needs to be taken to prevent it happening to someone poorer than me.

@stuart_curran Hi Stuart, If you've spoken to the team unfortunately there isn't much we can do over social media. Any tickets you purchase in this interim period will be refunded. ^FA

Appalling customer service from @Se_Railway today. Have had to buy the same weekly season ticket twice due @Se_Railway systems problems with the promise of a refund next week. Ticket failed to work again this morning. Their solution - pay them for another ticket.

@Se_Railway Yes and it was very frustrating. Apparently they are unable to escalate calls to a senior manager or contact station staff. This despite this definitely being a problem of Southeastern's making.

@stuart_curran Hi Stuart, Did you speak to this person by calling our customer service team? ^FA

@Se_Railway It was a weekly season ticket loaded onto The Key. The person I spoke to just kept repeating that the Key team take 10 working days to investigate before they will do anything. This leaves me with no ticket home tonight.

@stuart_curran Hi Stuart, could you provide me some more details, what journey were you purchasing these tickets for? If possible could you show me a picture of the tickets. ^FA

I hope @MartinSLewis charges Reach PLC £1000 every time they use his name; the clickbait machine they operate are completely obsessed with the bloke. If he doesn’t charge, maybe he should and we can go halves😎

@Se_Railway I was about to say are you predicting disruption for this evening. If so can you also let me know tonight's lottery numbers 😀

@stuart_curran Just to add, we're aware of the issue around alerts being generated so far in advance, and are working with our supplier to fix. ^JT

@Se_Railway any reason I received this at 10:05 today?

@Se_Railway @dealighted701 @SteveWhiteRail Sorry to disagree but can you please explain why you can run 12 cars on the 18:07 St Pancras to Sandwich service rear cars locked out after Folkestone, but cannot do that going the other way through the tunnels?

@dealighted701 @SteveWhiteRail Good Morning, can I presume you're referring to the 10:01 departure? This is indeed the busiest off-peak train from Folkestone. It's not possible to run this train with more than 6 coaches from Dover because of operational constraints in the tunnels between Dover and 1/

@Se_Railway @SteveWhiteRail Standing room only from Folkestone every day off peak isn’t fair to customers & annoying you keep posting about service improvements yet service via Dover/Folkestone/Deal still not back to pre-Covid levels. Any plans to sort this out?

@Se_Railway Add to that splitting the alternative slow service so that only 4 carriages go to Dover and forcing passengers to stand.

@Se_Railway We realise that things occasionally go wrong, but your decision to terminate the 17:42 from St Pancras to Dover at Ashford tonight shows a total disregard for your passengers. This train was already at least 2 hours late.

⚠ NEW: Because of a signalling problem in the #Ebbsfleet area trains maybe delayed or altered. 👷‍♂️ Response staff are on their way to site. ℹ More info to follow

@Se_Railway @LawSedgwick You could put the 10% reduction in charges for using HS1 towards additional rolling stock.

@LawSedgwick Hi, Apologies your train is crowded. It is scheduled as 6 coaches I can see. Our planners keep train lengths under review using ticket sales and loading data, however, there are only a maximum of 26 6 car units available at any time ^JS /1

Happy New Year @Se_Railway Another year, another 6 coaches, another trip home exhausted and having to sit on the floor. Surely we can have more coaches this year. Come on now it’s 2026!

@Se_Railway So you expect me to leave home almost an hour earlier?

@stuart_curran Hi, Take the 05:41 to Ashford (05:58), change there onto the 06:40 arriving into Stratford at 07:10. ^JT

@Se_Railway I see you have cancelled my morning train all next week. Can I claim delay repay for this?

@Se_Railway This is not an acceptable level of service. I still need to be at Stratford before 7:45 for work. How would you suggest I do this from Folkestone West.

@stuart_curran The fares charged are not directly linked to the timetabled service in operation. You can still use your season ticket next Monday to Wednesday, just at different times. ^JT

@Se_Railway Why? Monday and Tuesday are normal working days and passengers still need to get to work. Also why would you still charge full price for a 7 day season ticket if you know that you are not running a full service?

@stuart_curran Hi Stuart, the train hasn't been "cancelled" as such. We're running a Saturday based timetable next week which has been reflected in journey planners for the last 3 months and has been communicated in advance. With that in mind, delay repay will not apply I'm afraid. ^JT

If you’re a healthcare worker, you could catch and spread flu to vulnerable patients. Protect yourself, your patients, and your colleagues this winter. Get your flu vaccination as soon as you’re offered it.

@Se_Railway I saw that you had mentioned a tree down at Plumstead, but I was not sure how this affects High Speed services to/from Dover, as they do not use that line.

@stuart_curran Hi Stuart, our services are currently delayed due to a tree on the line. The next service from STP at 1620 is currently also due to be delayed, but if anything changes I will let you know. ^TBG

@Se_Railway any idea what is happening with the 16:04 from STP? Showing as cancelled due to a fallen tree, but no other High Speed services seem to be affected..

@Se_Railway Will tickets be valid on underground/buses between London Bridge and Stratford?

NEW: Due to emergency repairs to the railway at #Ramsgate Power to the railway is currently off Once the power to the railway is restored trains will be able to run: Ramsgate - Ashford via Dover and Canterbury West Trains will be unable to run between Ramsgate and Margate

@SmartEnergyGB I am stuck with Smets1 meters that do not provide in day readings. British gas failed to supply an IHD when they installed them years ago and my current supplier is not interested. What do I do?