I am beyond surprised writing this but I am super pissed at @SingaporeAir for breaking my luggage and absolute no clarity on the process. Nobody knows anything. It’s been 15 days that we are on sorting 1 case. Amazed that such a prestigious airline would do that.

@triptoes Hi Dilli, we're sorry to hear this. May we enquire which Singapore Airlines email address or contact channel(s) you have been liaising with regarding your baggage concerns, when you were last in touch with our colleagues, and what they had last advised? Thank you.

@SingaporeAir I am awaiting reply from your team sqdel_baggage@singaporeair.com.sg & +91 98105 00035 on whatsapp. The staff on the phone is absolutely rude, doesn’t have any background on my query, doesn’t share their identity.

@SingaporeAir Some person named Viren called and absolutely rude and no professionalism. After I insisted multiple times to reply to the email, they insist I agree to the amount they have offered. What the hell is going on guys?

Hi Dilli, we note that a scam account impersonating Singapore Airlines has reached out to you via WhatsApp. Please note that this is not an official representative from Singapore Airlines, and we would advise you to only liaise with us via our official contact channels: tinyurl.com/36hx5rzv. Additionally, may we enquire when were you last in touch with our colleagues via email? Thank you.

@SingaporeAir I have already submitted a complaint on your portal on 31st of August and still waiting for a solve

@triptoes Hi Dilli, we note that you have recently been in contact with our colleagues. May we clarify what was last advised by them? Thank you.

@SingaporeAir To take a new trolley from the option they shared or 4K reimbursement. Both I’m not okay with and replied the same on email last week

@triptoes Hi Dilli, thank you for sharing. We regret that we are unable to advise differently from what our colleagues have shared. Should you require further clarification or assistance, kindly continue liaising with them. We apologise for the inconvenience caused.

@SingaporeAir I am not sure why is your team bargaining. You guys mishandled & broke my luggage. Either pay me as per last suitcase bill or get me the same product. It’s simple. Out of everyone, SIA was the last airline I would imagine to mishandle, and never imagine you would bargain on it.