AdaptiveCapacityLabs

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AdaptiveCapacityLabs

AdaptiveCapacityLabs

@AdaptiveCLabs

Incidents are unplanned investments for modern organizations. Think “accident investigation, but in the software world” — this is what we do and what we train.

Brooklyn, NY شامل ہوئے Ağustos 2017
26 فالونگ1.2K فالوورز
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AdaptiveCapacityLabs
AdaptiveCapacityLabs@AdaptiveCLabs·
When organizations experience an incident that gets attention from press, investors, and other external stakeholders, it can be advantageous to have a neutral and independent analysis done for the event. This is why we do "aftermath" work: adaptivecapacitylabs.com/aftermath-proj… #BookmarkThis
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Chad Todd
Chad Todd@ctoddkicker1·
The @AdaptiveCLabs training is amazing!! Highly recommend and I know because I’ve had it!
John Allspaw@allspaw

@jhscott @wcgallego @StepanDavidovic We (@AdaptiveCLabs) have 5+ years of working with clients of all shapes and sizes. We’ve never wasted time trying to convince them any conventional concepts (shallow metrics, causes, etc.) are wrong. It hasn’t been necessary for them to hire us and make real progress.

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AdaptiveCapacityLabs
AdaptiveCapacityLabs@AdaptiveCLabs·
We will continue to be loud about @ri_cook's perspective-shifting work and his impact on all those who knew and worked with him.
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AdaptiveCapacityLabs
AdaptiveCapacityLabs@AdaptiveCLabs·
@heartpunkk I see. For sure, 'second victim' phenomena and its relationship to Just Culture has been a fundamental part of all of our careers. Cook's and Woods' work in the 90s helped kickstart the patient safety movement, so the concern and focus is there, perhaps not as explicit tho. :/
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heartpunk
heartpunk@heartpunkk·
@AdaptiveCLabs what i noticed that was closer to this was human factors ish stuff in your twitter stream, but what was notably absent was mention of secondary trauma etc.
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heartpunk
heartpunk@heartpunkk·
@AdaptiveCLabs do y’all know of any groups doing work similar to yours but focused on users and harm more than investor happiness? trying to find or make this.
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AdaptiveCapacityLabs
AdaptiveCapacityLabs@AdaptiveCLabs·
@heartpunkk Clearly, we need to revisit the language/framing of what is on our site. It is certainly concerning there's a disconnect you're picking up on. Thank you!
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AdaptiveCapacityLabs
AdaptiveCapacityLabs@AdaptiveCLabs·
@heartpunkk Thanks for this! This is definitely not our intention, wrt to the website copy. The core of our work is helping organizations understand how they learn from incidents and how to learn more effectively...precursors to making progress on prevention, response, and mitigation.
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Last Week in AWS
Last Week in AWS@LastWeekinAWS·
“We’re not used to talking about or even have vocabulary for what makes something confusing? What makes something ambiguous? And that is what makes for effective incident analysis.” - @allspaw Have a listen: buff.ly/3jYO6FI
Last Week in AWS tweet media
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Chad Todd
Chad Todd@ctoddkicker1·
~3/4 of the kitchen table taken by thesis assignment work and research. I’m anticipating the full table will be gone by December or sooner.
Chad Todd tweet media
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AdaptiveCapacityLabs
AdaptiveCapacityLabs@AdaptiveCLabs·
Effectively learning from incidents means representing the *richest understanding*of the event for the *broadest audience* possible.
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@allspaw @ri_cook @heartpunkk @Indeed @security_score @LFISoftware @LastWeekinAWS @QuinnyPig