DigitalOcean

The inference era is here and DigitalOcean is purpose-built to lead it. ☁️ Record Q1 results: • $258M Q1 Revenue, up 22% YoY • 221% YoY AI Customer ARR Growth at $170M • 179% YoY $1M+ Customer ARR Growth at $183M

Hello, Thank you for reaching out. We can understand that you are facing issues completing the payment on the account. We have located the ticket and it appears that our support team has already reached out to you on ticket. The ticket number for reference is 12231027. If you have any additional queries, please respond to the above mentioned ticket.

@digitalocean Hi, my account has been suspended due to the unpaid $25 threshold usage. I’m facing a temporary payment/card issue and kindly request just a 2-day extension to complete the payment and restore services. Email: ankizistrer@gmail.com

@digitalocean Hi, I kindly request a short 2-day extension for my hosting payment as I’m facing a temporary card/payment issue. I will complete the payment immediately after resolving it. Email: ankizistrer@gmail.com

Hi, Thanks for reaching out regarding your account. We recognise that this is a difficult issue you’ve been experiencing, and we do want to assure you that your case is being reviewed promptly. In order to resolve this issue, we’ll need to create a support ticket for our engineers to review it thoroughly. If you’ve already created a ticket, please share the ticket number with us. Alternatively, we can create the ticket for you—just send us your registered email address in a direct message. You can also create the ticket yourself using our  Contact form.

@digitalocean I need help with my account. I'm unable to access and emails to support are not getting a response

Hello! Thank you for contacting us. We recognize that being unable to access your account is currently a major obstacle for you. To resolve this, we are happy to forward your request to our specialized team for an immediate review. You should receive an update shortly. We truly appreciate your ongoing patience!

@digitalocean @do_support Do I just need to pay for a new one and forget the other one? This is getting frustrating.

@digitalocean @DO_Support Locked out of my account for days. Every ticket gets the same automated SMTP port response — unrelated to my issue. I cannot receive my login verification code. Need a real person for account recovery. Please help.

@unwoundstack That's great news! Glad we were able to help.

@digitalocean It's been resolved. Thank-you for escalating.

Hey @digitalocean , I'm locked out of my account because you're demanding a confirmation code that you've emailed me... that I never receive. Frustrating. Please fix your login flow!

@unwoundstack Thank you! We've notified the relevant team and they'll respond to your ticket asap.

@digitalocean Ticket #12202132.

@Roxojr You're very welcome.

@digitalocean Thank you for the quick response and for escalating my tickets to the relevant team. I really appreciate it and hope the issue can be resolved as soon as possible. #12219344 #12218506

well its pretty frustrating when a human cant pass a bot check on @digitalocean i gave up not worth the trouble

@Roxojr You're very welcome.

@digitalocean Thank you for the quick response and for escalating my tickets to the relevant team. I really appreciate it and hope the issue can be resolved as soon as possible. #12219344 #12218506

@digitalocean Locked out of my account since yesterday. No response to my emails, no refund, no explanation — just a “Contact Support” button that leads nowhere. Tickets: #12218506 and #12219344 Please escalate.

@Roxojr We'd be happy to notify the relevant team so they can prioritize your ticket. Please share you ticket number with us so we can do that.

@trip_elix @digitalocean Yeah, it’s honestly really hard to get anything solved. I’ve already sent multiple support tickets and still no response from support 😅

Full breakdown from our Deploy 2026 session. 📖 do.co/4uQoygK

Your model isn't your moat. Your infrastructure is. 🏗️ Technical teams that own the routing layer—not just the model call—win on cost and scale. DigitalOcean's Inference Engine routes from serverless to dedicated GPU without touching your code. Day 1 to Day 500, same API. We cut inference costs by up to 97%. 🌩️ See how in the comments. 👇

@floyd673992 @do_support Thank you for sharing the requested information. We have requested the Support Department to update you as soon as possible. Thank You for your patience in this matter.

@digitalocean @do_support Thank you for responding! Here are my ticket numbers: [#12211401, #12213129, #12211502, #12211401]. The issue is I cannot receive the login verification email code to access my account. Getting auto responses: SMTP ports unrelated. Need recovery assistance. Please escalate.

Hi there! We sincerely apologize for the inconvenience you've experienced. We want to make sure your concern gets the attention it deserves — could you please reply to the latest update we've shared on your support ticket #12128848? Our team has provided an update there and will be happy to assist you further. Thank you for your patience!

@digitalocean the public company you claim to be and resolve this immediately. We are done waiting. Regards, (9/9)

@digitalocean Our firm is issuing this final communication regarding the gross technical negligence and fraudulent billing practices associated with our account. We have attempted to resolve this through your standard channels and social media, only to be met with scripts and 1/9

@jacekglodek Hi Jacek, thanks for reaching out and sharing your feedback. If your open to it, we encourage you to share the feedback directly with the product team here : do.co/4d0keCt

@digitalocean just saying - your new LP would makes me trust you 90% less. looks like you're going to disappear like 90% of crypt startups in next 3 months.

@jacekglodek Hi Jacek, Thanks for reaching out! We appreciate the feedback. If you're open to it we encourage you to share the feedback directly with the product team here: do.co/4d0keCt

@digitalocean i open up the app - i see nothing historically useful

@0xMaheshK Looks like @HaimantikaM pointed you below to the best resource on pricing. Let us know if you have any other questions, we'd love to see you build using #DigitalOcean's Serverless Inference. 🌊

anyone here have used the inference service from @digitalocean I'd love to compare their service with official subs and if using them is cheaper option?

@HaimantikaM @0xMaheshK Fantastic resource, thanks @HaimantikaM! 🦈

@0xMaheshK @digitalocean Hi Mahesh, did you check this page that has pricing listed? docs.digitalocean.com/products/infer…

@QuinnDEckart @johnwrightai @awscloud Thanks for jumping in, @QuinnDEckart. Let us know if you need anything else, @johnwrightai. 🌊

@johnwrightai @digitalocean @awscloud I can help! Start here: marketplace.digitalocean.com/vendors

Anyone I can talk to at @digitalocean and/or @awscloud about enterprise hosting and integrations?