Allen Edmonds

@nickggreen We're very sorry for any inconvenience. If you'd like to unsubscribe from our mailing list, just click here: allenedmonds.com/unsubscribe.

Someone please let @AllenEdmonds marketing know that 5+ emails on a Saturday isn’t doing anything, except destroying brand value.

@halfnibble 1-877-817-7615. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. 2/2

@halfnibble We are truly sorry for any inconvenience. Our site is currently working, but we've forwarded your feedback to the appropriate team for future consideration. If you need further assistance, please don't hesitate to contact our Consumer Care Department. We can be reached at 1/2

@shobhitanand163 We're incredibly sorry that happened! If you still need help with this, please call us at 1-877-817-7615. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. Thanks for your patience!

@AllenEdmonds While I have multiple AEs, right piece of one of my Oscars (white) have witnessed discolouration after a mild cleanup using a sneaker cleaner. I shared my feedback at Bellevue store but did not get any solution. Is discolouration not covered under warranty?

@halfnibble We are truly sorry for any inconvenience and will forward your feedback to the appropriate team for future consideration. We hope you can still shop with us!

That’s kind of the point. I refuse to use spyware browsers. @Brave is a standards-compliant, Chromium-based browser. Your website is literally the only one on the internet that refuses it. And it’s because of @Akamai or your configuration of it. Please fix that. Or I’ll have to choose a new shoemaker. Literally every other maker’s website loads fine in Brave.

Hey @AllenEdmonds Please stop using @Akamai or at least change your settings so that I can view your website in @brave browser. I'm not buying anything else until I can access my account online.

@halfnibble 10:00a.m.-5:00p.m. CT. We hope this information is helpful! 2/2

@halfnibble We're very sorry that you're having trouble accessing your account. We recommend using a different browser like, Chrome, Edge or Firefox. You can also reach us via phone at 1-877-817-7615. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 1/2

@MilleXial Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. 2/2

@MilleXial Hello! If you're still having trouble, we recommend clearing your browser's cookies and deleting your temporary files as a system error may be causing the website to malfunction. If that doesn't work, please call us at 1-877-817-7615. The Call Center hours of operation are 1/2

@AllenEdmonds is your website malfunctioning?

@RussellePitts I'm very sorry that you're having trouble with your order. If you still need help with this, please call us at 1-877-817-7615. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT.

@AllenEdmonds I need help with an order shipped via FedEx SmartPost. Tracking #474391928780 hasn’t moved since 11/29 after leaving Murfreesboro, TN, and now only shows a generic “weather delay.” FedEx can’t locate it and advised me to contact the shipper. Can you please assist?

@Bornanew16 We're very sorry to hear that your package was lost. So we can look into this for you, please send us a DM with your order number, along with the name and email address associated with the purchase.

@AllenEdmonds The worst customer service. FedEx lost package and their policy is to make the buyer wait 8 business days, then have the buyer call back to just cancel and refund. How is that happening in 2025?! I will never buy from them again.

@muskymaster1 Hi, Scott! I apologize for the delay. Please contact our Recrafting team for further assistance. You can find their contact information here: bit.ly/44JUgkd.

Life tip, don’t leave your shoes out with a puppy in the house. Also, are they eligible for recrafting @AllenEdmonds ?

@ryanmurphy_ri Good morning, Ryan. We are sorry your Allen Edmonds in-store purchase did not work for you. Please send us a private Facebook message with your name, street address, phone number, email address as well as the store and transaction information and date. Thank you.-K

@AllenEdmonds - Hello. Can you assist with a mail-in return for an in-store purchase?

@evanckendall Good morning, Evan. We are sorry for your frustration. Can you please send us a private Facebook message with your Allen Edmonds order number so that we can better assist you? Thank you.-K

I tried to do my part to promote American manufacturing by ordering some @AllenEdmonds shoes and the package was stolen off my doorstep. Trump’s America.

@JustOpperman Good afternoon. Thank you for sharing your feedback with the Allen Edmonds community. We hope you have an awesome weekend!-AE

Just got back these shoes that I had @AllenEdmonds re-craft and they look superb! I had literally worn a hole about the size of a dime through the previous leather soles. Can’t wait to put another ten years on them!

@jwd531 Hi, JW! I'm sorry to learn that you're disappointed with your new belts. We're not aware of any downgrades with the quality of leather being used. So I can look into this further for you, please send me a DM with your order number and the email address provided for the order.

@AllenEdmonds Just got home and compared my new belts to my old ones. I’m pretty disappointed in the quality difference between the two. Did AE downgrade leather quality?

@danmahanty We're so sorry for the confusion! We don't recommend providing your personal details publicly. Can you please try sending us a DM?

@danmahanty We haven't received updates on order #005021939430 yet and I've opened a ticket regarding the issue with the confirmation emails being received. If you only want the one order, please ask the store to cancel one for you when you pick up the Newman. Thanks for your patience! -K

@danmahanty I'm so sorry that you're not receiving the emails we resent. Our records do show that two orders (#005021939234 & #005021939430) were successfully submitted yesterday for store pickup. Order #005021939234 has been reserved and is ready for pick up.

@danmahanty Thanks! I did resend both emails again and I got notification that both were resent successfully. Do you have a promo folder? -K