Allen Edmonds

@mikerogalski We're very sorry for any inconvenience and we thank you for letting us know. This has been reported to the appropriate team. If we can be of further assistance, just let us know.

Hey, @AllenEdmonds, if you’re going to ship your shoes laced up, then lace ‘em correctly, eh. You laced ‘em up in a kind of scramble. I need to unlace them and lace them correctly. Oy! [the right shoe the sane]

@gochrisgo something here that you like! 2/2

@gochrisgo We're incredibly sorry that you were disappointed with the selection at our store. We value your feedback and have forwarded your comments. If you'd like to check out the styles currently available on our site, please click here: allenedmonds.com. We hope you can find 1/2

Allen Edmonds would crush overnight if they just repositioned their creative as 'American Morjas' Comfortably under Alden in price, with fresh energy

@LanceWyllie We're so sorry that your sneakers are squeaking. If you need assistance with your purchase, please call our Consumer Department at 1-877-817-7615. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT.

@AllenEdmonds Love my boots, but squeaky sneakers for $300 is not it.

@FreeseNate We're very sorry that your orders were cancelled. So we can better assist you, please call us at 1-877-817-7615. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. Our hope is to resolve this to your satisfaction!

@AllenEdmonds Absolutely brutal customer experience trying to order your shoes during the Anniversary sale. Have tried — at least 10 times over the course of 4 days — get confirmation on the web, then 30 minutes later we get an email saying our order was cancelled. Unreal.

@IBGuy89 10:00a.m.-5:00p.m. CT. We hope this can be resolved to your satisfaction. 2/2

@IBGuy89 We're incredibly sorry that happened! We would not expect this to happen and we recommend doing an exchange, if possible. If that doesn't help, please call us at 1-877-817-7615. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 1/2

@nickggreen We're very sorry for any inconvenience. If you'd like to unsubscribe from our mailing list, just click here: allenedmonds.com/unsubscribe.

Someone please let @AllenEdmonds marketing know that 5+ emails on a Saturday isn’t doing anything, except destroying brand value.

@halfnibble 1-877-817-7615. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. 2/2

@halfnibble We are truly sorry for any inconvenience. Our site is currently working, but we've forwarded your feedback to the appropriate team for future consideration. If you need further assistance, please don't hesitate to contact our Consumer Care Department. We can be reached at 1/2

@shobhitanand163 We're incredibly sorry that happened! If you still need help with this, please call us at 1-877-817-7615. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. Thanks for your patience!

@AllenEdmonds While I have multiple AEs, right piece of one of my Oscars (white) have witnessed discolouration after a mild cleanup using a sneaker cleaner. I shared my feedback at Bellevue store but did not get any solution. Is discolouration not covered under warranty?

@halfnibble We are truly sorry for any inconvenience and will forward your feedback to the appropriate team for future consideration. We hope you can still shop with us!

That’s kind of the point. I refuse to use spyware browsers. @Brave is a standards-compliant, Chromium-based browser. Your website is literally the only one on the internet that refuses it. And it’s because of @Akamai or your configuration of it. Please fix that. Or I’ll have to choose a new shoemaker. Literally every other maker’s website loads fine in Brave.

Hey @AllenEdmonds Please stop using @Akamai or at least change your settings so that I can view your website in @brave browser. I'm not buying anything else until I can access my account online.

@halfnibble 10:00a.m.-5:00p.m. CT. We hope this information is helpful! 2/2

@halfnibble We're very sorry that you're having trouble accessing your account. We recommend using a different browser like, Chrome, Edge or Firefox. You can also reach us via phone at 1-877-817-7615. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 1/2

@MilleXial Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT. 2/2

@MilleXial Hello! If you're still having trouble, we recommend clearing your browser's cookies and deleting your temporary files as a system error may be causing the website to malfunction. If that doesn't work, please call us at 1-877-817-7615. The Call Center hours of operation are 1/2

@AllenEdmonds is your website malfunctioning?

@RussellePitts I'm very sorry that you're having trouble with your order. If you still need help with this, please call us at 1-877-817-7615. The Call Center hours of operation are Monday-Friday 9:00a.m.-6:00p.m. and Saturday 10:00a.m.-5:00p.m. CT.

@AllenEdmonds I need help with an order shipped via FedEx SmartPost. Tracking #474391928780 hasn’t moved since 11/29 after leaving Murfreesboro, TN, and now only shows a generic “weather delay.” FedEx can’t locate it and advised me to contact the shipper. Can you please assist?

@Bornanew16 We're very sorry to hear that your package was lost. So we can look into this for you, please send us a DM with your order number, along with the name and email address associated with the purchase.

@AllenEdmonds The worst customer service. FedEx lost package and their policy is to make the buyer wait 8 business days, then have the buyer call back to just cancel and refund. How is that happening in 2025?! I will never buy from them again.

@muskymaster1 Hi, Scott! I apologize for the delay. Please contact our Recrafting team for further assistance. You can find their contact information here: bit.ly/44JUgkd.

Life tip, don’t leave your shoes out with a puppy in the house. Also, are they eligible for recrafting @AllenEdmonds ?

@ryanmurphy_ri Good morning, Ryan. We are sorry your Allen Edmonds in-store purchase did not work for you. Please send us a private Facebook message with your name, street address, phone number, email address as well as the store and transaction information and date. Thank you.-K

@AllenEdmonds - Hello. Can you assist with a mail-in return for an in-store purchase?