Box Broadband is now Community Fibre

@sysqo82 Please send us a DM so we can assist with this. Kind Regards, Daniel

Hey @BoxBroadband, why are you operating on a 1998 model amd not allow your customers the way to upgrade online and force people to call you?! @CommunityFibre

@danewotton Please send us a DM regarding this, so we can assist in resolving any issues you have. Kind Regards, Pankaj

@BoxBroadband I have had no internet since Wednesday last week… tried calling multiple times and no updates on engineers to fix it…

@MFull3r I am sorry to hear about the issues you are experiencing, please send us a DM so we can assist with this. Kind Regards, Daniel

@BoxBroadband I have had no internet since yesterday and your customer service is uncontactable.

@Oli63923 I am so sorry to hear you had a poor experience. Feel free to DM us with further information and we can try to assist. kind regards Julia

@CommunityFibre I’ve had intermittent problems with the internet since the 10th March. I’ve had to call you lot 5 times this month because the internet keeps cutting out and guess what, at 9.20pm tonight it’s cut out again. This is terrible!! You guys are making virgin look good.

@ukevowners I'm sorry to hear your experiencing a issue with your connection, Please send us a DM so we can locate your account and look into this for you. Take care,, Hannah

@BoxBroadband can you help we have no Internet and we are an existing customer.

Confused by terms like FTTC, FTTH or FTTP? Our guide breaks it all down, so you can choose the best broadband for your needs. Learn more: ow.ly/qlLE50UgJyQ #FTTC #FTTH #FTTP #FullFibre #CommunityFibre

Whichever way you WiFi, switch to our fast, reliable full fibre network and live your best broadband life.​ No peak time slowdowns, check your postcode to get started at ow.ly/MOgb50TAVoT

Whichever way you WiFi, switch to our fast, reliable full fibre network and live your best broadband life.​ No peak time slowdowns, check your postcode to get started at ow.ly/wQc250TjWcw

@sambo7179 Hi, I am sorry to hear your experiencing a issue with your broadband. Please send us a DM with your full address mobile and email so we can locate your account and look into this for you! Take care Julia

@BoxBroadband any idea what’s going on in the KT12 area. Barely any connection for the past couple of days.

Whichever way you WiFi, switch to our fast, reliable full fibre network and live your best broadband life.​ No peak time slowdowns, check your postcode to get started at ow.ly/PzS850TpR8r

Whichever way you WiFi, switch to our fast, reliable full fibre network and live your best broadband life.​ No peak time slowdowns, check your postcode to get started at ow.ly/pPup50TjOZQ

@RoyStrickson I am sorry to hear your experiencing issues with your connection. Please send us a DM or email us at support@boxbb.co.uk. Take care, Hannah

One the best results I've had over Wi-Fi @BoxBroadband

Flash Sale – three days to go.​ ​ Double your speed from 150 to 300 Mbps for only £21/month, on 24m contract.​ ​ Price fixed for the whole contract. ​ ​ Hurry, offer ends 4th September 2024. Learn more at ow.ly/24zJ50Tcnhx or call us at 0808 196 6262.

@TheYepDB Hi there, please get in touch with our team via DM so we can confirm your full address and we can take a look into any issues you have. Kind regards, Jane

Love that internet is down and likely not up till tomorrow morning @CommunityFibre @BoxBroadband love that for me!!

@SamHillwood We have replied to your direct message. Kind regards Jane

@MissGrantham6 I am sorry to hear about this, please can you send us a DM in regards to this issue. Kind Regards, Daniel

@BoxBroadband Another 2 days without broadband! What is going on?! Why are we paying for a service we aren't able to access?! @craigbsoton

@craigbsoton I am sorry to hear that you are having issues. Please send us a DM so we can look into these issues and help to resolve them. Kind Regards, Daniel

@MissGrantham6 @BoxBroadband It's going down every day almost like clockwork preventing us from WFH and enjoying connectivity in the evenings. We're also not the only ones affected in the BN18 neighbourhood. Why should we be paying for a service that constantly isn't there this month?

@BoxBroadband What is going on with your WiFi coverage at the moment? Constantly showing 'connected but no internet access'...for 3 days! Resets doing nothing. Paying for a service we aren't getting 🤦🏼‍♀️ @craigbsoton

@MissGrantham6 I am sorry to hear about the issues you have been having, please send us a DM regarding this. Kind Regards, Daniel

@roguexuk I am sorry to hear about the issues you have been having. Please can you send us a DM regarding this. Kind Regards, Daniel

@ChrisStoneTV I am sorry to hear about the issues you are having, please can you send us a DM so we can look into this. Kind Regards, Daniel