Community Fibre

@siobhan_lauder Please send us a DM so we can look into this. Kind Regards, Daniel

@CommunityFibre this is what you call acceptable installation of your equipment. And want to charge me £75 for relocation of something that wasn't installed properly. There is tissue/fabric behind the box on the wall covering a chunk of missing plaster and a crack made bringing

@finner684 We usually require both the modem and router to be returned. Please send us a DM, I can ask for an additional package to be sent. Kind Regards, Daniel

@CommunityFibre you've sent me an envelope to return your devices back to you, but it's not big enough to fit... which bit of your kit do you want back?? 🙈🙈

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@trispretty We do not have a map of this, sorry about that. Kind Regards, Daniel

@CommunityFibre Any updates on this? Got a map?

@CommunityFibre Is there a map showing where you're planning on moving to next? My Flat in Elephant and Castle is not covered, but I wondered when you might cross the road. Your CS team just said 'not yet' when I asked.

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Your sign to switch.​ Welcome to Community Fibre, Janet.​ Big thanks to the Nextdoor community for the love.​ Ready for London’s best broadband? Visit ow.ly/3NZG50YseKu​ #CommunityFibre #Switch #Broadband

Hi there, I do apologise for the wait in servicing your area. We build our network entirely from scratch, which does mean it can take a little longer to reach all postcodes within an area. Please ensure that you have registered your interest on our website so that we can keep you updated once the network is ready. Many thanks, Pankaj.

@CommunityFibre Just one flaw in your plan here, you decided to fit fibre to most of my area but not to my street. Same for every fibre provider, it's like a conspiracy.

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@jurinnay Hi, I am sorry to hear your experiencing a issue with your broadband. Please send us a private message so we can locate your account and look into this for you! Take care Jane

@shaikaftabalam Hi there, sorry about the trouble with your broadband. Send us a private message so we can access your account and assist you further. Kind regards, Jane

@CommunityFibre so tired of your service there is internet one day next its gone no matter how many times you reset router it doesnt come back pathetic service

@adjstreams Hi there, we would be happy to assist you with any questions or enquiries you may have if you send us over a DM. Kind Regards, Pankaj

A person from @CommunityFibre just knocked, asked who I was with. I said Community Fibre. Turns out I'm out of contract now. He was very interested in helping me with a new deal, but I said I'd check around first to see if there are better options. Kind of backfired, I guess!

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@UtdFan76 I do apologise for these issues, the issue was resolved overnight, if you still have any issues please send us a DM. Kind Regards, Daniel

@CommunityFibre Nearly 24hrs without internet in the London E1 area. Any updates? Compensation for loss of service?

@rudes2099 Hello, please feel free to reach out to our team via DM with any questions you may have. We’ll be happy to assist you.Kind regards, Pankaj

@CommunityFibre any update on broadband issue? London N3 area

Hi there, I do apologise for the wait in servicing your area. We build our network entirely from scratch, which does mean it can take a little longer to reach all postcodes within an area. Please ensure that you have registered your interest on our website so that we can keep you updated once the network is ready. Many thanks, Pankaj.

I’m begging @CommunityFibre come to my road I’m begging

@Mattyxhol Please send us a DM so we can check this for you. Kind Regards, Daniel

Absolutely shocking customer service @CommunityFibre, for a potential new customer / service area. Think I’ll just go with EE instead…

@MadamEffect Please send us a DM so we can assist with this. Kind Regards, Daniel

@IsSaddleThereIs Please send us a DM regarding this, so we can assist in resolving any issues you have. Kind Regards, Pankaj

Hi @CommunityFibre. Many people, myself included, have been having ongoing problems with using WiFi calling on the Three network. They’ve repeatedly said the issue isn’t with them and lies with you. What’s being to fix this? Have missed a lot of important calls due to this.