Business Stream

@bencooper We're pleased to hear that this has been sorted out, Ben, thank you for your feedback and have a great weekend. 😊

Just to close the loop, because it’s also worth commenting when companies get it right - Business Stream phoned up, sorted out the problem, and followed up by email to say they’d improve the email response 👍

Companies, if you email me about something, and I email you back, a reply saying “this inbox is no longer monitored” is very much a you problem. Looking specifically at you, @Business_Stream

@bencooper Hi Ben, we're sorry that you've had trouble getting in touch. Please send us a DM with your query, customer ref number and best contact details and we'll process this as soon as we hear from you.  Thank you,  Customer Resolutions team

Customer notice 📞 Our phone lines will be closed today, Friday 23 January, for colleague training. If you have a water emergency, you'll be able to find helpful tips here: brnw.ch/21wZjWG #BusinessStream #CustomerCare

@stuj1976 Hello Stu, we're sorry to hear you’re experiencing difficulties. Our Customer Relations team have contacted you by email yesterday, they will be able to help resolve the issue. Thank you, Customer Resolutions team

@Business_Stream has to be the worst company I have ever dealt with. How many times do you have to say you have no access to water before they stop harassing you for money.

@DaveFox72 We very sorry you've had this experience, David. If you could please send us a message, we will follow up on this matter and work towards a suitable resolution. Thank you.

@Business_Stream We've been trying to resolve your issues for nearly three years now. Clearly falling on deaf ears. I've made payment and am now searching for a new water supplier. You are an horrific billing company.

@Business_Stream You are the single worst company I have ever had the displeasure of dealing with. Sort yourselves out. I have made the payment you asked for after 2 years of falsely charging me for water I never used. It was your leaks your problem. You utterly disgust me.

@YourCMP It's always a pleasure to support initiatives that make a real difference!

Cold weather can lead to frozen or burst pipes and costly repairs❄️ Wodr, with help from @Business_Stream, have shared simple winter checks and protection tips to help keep your school or organisation safe this season. 👉 Read the guidance: bit.ly/4pzmw2j

@MurrayAnnm14439 Hi Annmarie, we're really sorry to hear you've been experiencing difficulties for so long. Please send us a DM with your full name, customer ref number and contact details and we'll process this as soon as we hear from you.  Thank you,  Customer Resolutions team

@Business_Stream I HAVE HAD AN ONGOING PROBLEM FOR NESTLY A YEAR NOW WITH BILLS OUTWITH MY CONTROL!! THIS HAS CAUSED ME TOTAL STRESS AND ANXIETY!! A COMPLAINT WAS SUBMITTED A FEW MONTHS AGO AND IT WAS SUPPOSED TO BE SORTED!! CAN SOMEONE PLEASE DEAL WITH THIS ASAP!!!!

@pepperjw Hi, we're really sorry you've experienced a delay in hearing from us. So we can help you as quickly as possible, please send us a DM with your full name, customer ref number, contact details and another quick message about your query. Thank you,  Customer Resolutions team

@Business_Stream …but not trusted enough to call back as promised !!

@gruffthree Hi Pauline, we're sorry to keep you waiting. We've just responded to your DM.  Thank you,  Customer Resolutions team

@Business_stream I have now been on hold on a call to you for over 40minutes. Is there actually anyone there to take calls?

@RocketSteve Hi Steve, we're really sorry to hear you've had a poor experience. Please send us a DM with some more info, including your full name, customer ref number and contact details. We'll process this as soon as we hear from you.  Thank you,  Customer Resolutions team

@Business_Stream wow you're incompetent! Glad to be leaving and saving money.

@Ozzyallsop Hi Ian, please send us a DM with your full name, customer ref number and contact details. We'll process this as soon as we hear from you.  Thank you,  Customer Resolutions team

@Business_Stream hi I’m a caretaker from a school in Barnsley, our last bill for June was over £10000. I’ve checked the meter and it’s hardly moving. Can you help?

@DanielGiacom04 Hi Daniel, apologies for the delay in getting back to you. We've just sent you a DM.  Many thanks,  Customer Resolutions team

@Business_Stream my water bill has been paid twice in error. No response to emails, put on hold for ages. Is it that hard to refund one of the transactions?

@LambrosLambrou4 Hi, we're very sorry to hear this. So we can help you as quickly as possible, please send your full name, customer ref number, a short message about your query and contact details via DM. We'll process this as soon as we hear from you. Thank you, Customer Resolutions team

@Business_Stream I have tried on numerous occasions to speak with you about my account. You have placed me on hold, cut me off not returned calls as agreed but yet you still send me demands for payment. Will someone contact me to help!!!?

@c3cny We're sorry you spent so long on the phone this morning. If you send us a DM, we can follow this up with the team to make sure your case is actioned.

@Business_Stream I have an open case. Let see if it takes you over 6 months like the last time shall we… I’ve already spent my morning on the phone with you.

@Business_Stream Can I expect another invoice tomorrow? Took you over 6 months to give me an out of market refund for incorrect waste water charges. Of which I’m still £85 out of pocket and now you keep re-invoicing me for water supply going back to March 2024. @MartinSLewis

@joannecritchley Hi Joanne, we're sorry to hear you've had a poor experience. So that we can help you as quickly as possible, please send us a DM with your name, short description of your query, customer ref number and contact details. We'll process this as soon as we hear from you. Thank you.

@Business_Stream We’ve had awful customer service from them, finally responded after 20 emails since December. A less than genuine apology and now told we need to sort the issue out at our end. #awful

Automated Meter Readings (AMR) keeps you in control 💧 Giving you the ability to track your water use at a glance and allowing our experts to work with you to tackle any problems with your water consumption that may be revealed. Read more here: hubs.li/Q0374PrR0

We'll be closed on Monday for the early May bank holiday ⚠️ We'll be back to help you from 9.00am on Tuesday. If you need emergency support during this time, please click here: brnw.ch/21wSmAR #BusinessStream

Happy Easter weekend! 🐣 We'll be closed on Easter Monday for the bank holiday, but we'll be back on Tuesday morning to help. If you have a water emergency, during this time, please click here: business-stream.co.uk/emergencies/ #BusinessStream

@gill_huck69073 Hi Gill, we've just sent you a DM - could you please check this when you get the chance?  Many thanks,  Customer Resolutions team

@Business_Stream keep getting high bill when we are reading the meter daily and not using the amount what we are billed for this has been going on for over 3 years and nobody helps we’ve asked for someone to come out and have a meeting regarding this