ClassPass

@vijayaraj2210 Hi Vijay, we understand that you would like to cancel and be refunded for your membership charge, and we will be happy to help you with this. Please send us a DM with your email on file, and we can have a member of our team follow up with you. We look forward to assisting you! :)

@classpass I was trying your app and just got to know I have a payment of AED 350 deducted. I’ve immediately cancelled it and I’m not able to reach your customer support. I want to claim my refund immediately

@xnich12 Hi there, we are sorry for the frustration you have experienced with your billing and the delay in response. That's certainly not the experience we want you to have. Please send us a DM with your email on file or contact our live chat support at classpass.com/contact and we ...

CLASSPASS IS TRASH!! @classpass DM IS NOT RESPONDED I already gave all details Paid IDR 589K, credits still there but account blocked with update payment method error. Billing update keeps resetting on app/web Bank confirmed NO issue. Money taken, service unusable FIX THIS!!

@StevenR30522 Hi there, thank you for reaching out. We completely understand how frustrating it can be to be charged unexpectedly. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@classpass Why do you make it so hard to cancel and get a refund? You just charged my card and I don't want your service. Give me my money back.

@xnich12 Hi there, thank you for reaching out. We're sorry to hear you're having trouble with your account and billing. Please send us a DM with the email you have on file, and we’ll have a member of our team follow up with you. Thank you.

classpass is trash!! @classpass Paid IDR 589K, credits still there, but account blocked with “update payment method” error. Billing details won’t stick—keeps resetting on app & web. Bank confirmed no issue, payment successful. Money taken, service unusable. Fix this ASAP.

@Devin88kendall Hi there, we're truly sorry to hear about this frustrating experience. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@classpass Showed up for a booked appointment through ClassPass provider didn’t show. Lost 28 credits. Spent weeks w/ support to get only a partial refund. Was told I’d need to pay for a new subscription to recover the rest. Service not rendered, Poor customer experience.

@kwasi_championn Thank you!

@classpass Sure

One of the nicest things I have done for myself this year is to get a @classpass membership. I get to do Yoga once a week, Lagree, and even get a massage sometimes when I have enough credit. Totally worth it!

@ggckaren Hey @ggckaren , we love this post! Do we have your permission to include it in some of our promotional materials (including, but not limited to, social media, the ClassPass website, emails, ads, etc.)?

you can literally tell when someone’s using class pass lmaoooo we just be trying anything #cute

@gamefeeda Hey @gamefeeda , we love this post! Do we have your permission to include it in some of our promotional materials (including, but not limited to, social media, the ClassPass website, emails, ads, etc.)?

Why am I just now finding out about class pass? 😩 Got me back into my yoga practice quick!

@raychh_ Hi Rachel, Thank you for reaching out to ClassPass. We're really sorry to hear about your frustrating experience with ClassPass. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@classpass is scammy and customer service is actual TRASH

@cryptocabulary Hi there,  we're sorry to hear you're having trouble with the app! Please send us a DM with your email on file and we can have a member of our team follow up with you.

@classpass Why does your app never work?? #classpass

@Cupcake1359 Hi Emma, thank you for reaching out. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@classpass Hi, I would really like to speak with a person over the AI chatbot which cannot seem to help unless it’s a standard request. Please can I get some help!

@vallerina87 Hi Valerie, thank you for reaching out. We apologize for the inconvenience caused regarding your phone number, your privacy matters to us. Please send us a DM with your email on file, and we can have a member of our team follow up with you. Thank you.

@classpass worst customer service ever! Someone used my number to open an account wasn’t even my name, email or billing information to get a free trial. Tried to make an account of my own was completely ignored by their AI Bots about my privacy concerns!!!!!

@JUBJlBs Hi there, thanks for reaching out. We are sorry to hear that you have been waiting on live chat with no response. We understand you'd like your refund, and we will be glad to help. Please send us a DM with your email on file, and we can have a member of our team follow up with...

@classpass I need help with a refund request. I tried emailing but it’s an automated address, and I’ve been waiting over 3 hours for live chat with no response. Still can’t reach to human. How can I resolve this?

@jmeaghercomedy Hi John, thank you for reaching out. We understand how frustrating it must have been to arrive at a gym with those conditions, this is definitely not the experience we would like you to have. Please send us a DM with your email on file, and we can have a member of our team fol...

Booked a month usage through @classpass - went today and the gym is gross, mouldy, showers not working. Asked for a return of credits and classpass say even though they don’t actually check venues are of any standard it’s impossible to return my credits to use at another gym

@gabrielaalox Hey @gabrielaalox , we love this post! Do we have your permission to include it in some of our promotional materials (including, but not limited to, social media, the ClassPass website, emails, ads, etc.)?

@mstiffanywright Hi Tiffany, not having a promotional offer honored and being overcharged, especially after you made a decision based on that discount, would feel unfair to anyone. Please send us a DM with your email on file, and we can have a member of our team follow up with you.

@sofia_1103 Hi Sofia, driving 2 hours to an appointment only to find the salon didn’t exist must have been really upsetting, and being charged the full amount when you were trying to switch to a lite subscription is frustrating. Please send us a DM with your email on file, and we can have...

I’ve had a very terrible experience with @classpass- I drove 2 hours for an appt. to a salon that did not exist, I wanted to change my account to a lite subscription but got charged the full amount, and now I’ve spent the past week booking a massage that keeps getting deleted.

@b0bananaa Hi there, Thank you for reaching out to ClassPass. We completely understand your frustration with having to reach out about referral rewards not applying automatically. Please send us a DM with your email on file and we can have a member of our team follow up with you.

@expressyou17_ Hey @expressyou17_ , we love this post! Do we have your permission to include it in some of our promotional materials (including, but not limited to, social media, the ClassPass website, emails, ads, etc.)?

I love ClassPass got me dance and yoga class this weekend