Florence & Vera

@KLM You really need to respond to your emails and complaints - shocking service - again

@KLM Amazing help! Thank you so much! I can’t feel out the crappy form because it’s a group booking! Thanks so much 🙄

@FloVeEvents I can understand that this was not how you expected your journey to go, Kate. In this case, I kindly advise you to file a Customer Care claim via the following link and fill out all details: klmf.ly/34kdVXC. In case this does not work, please let me know.

@KLM Our children tonight after your cancelled flight yesterday and brilliant ‘rescheduled flights’ for us. We’ve got 8 hours of this

@KLM I have sent you a message - please help!

@FloVeEvents I regret to read about your cancelled flight and would like to assist you with rebooking. Please send me your booking code, full name and e-mail address in a DM.

@KLM we are stuck in Alicante - there is a group of 12 of us and you have cancelled the flight! I can’t get through to anybody. We have got four kids with us too - please can you get in touch. Thank you!

@Flight_Refunds Hello, please could you help us! We are stranded in Alicante and can’t get hold of KLM. Thank you so much, Kate

@strategywoman I’m here! Manchester, UK xxx you’re an inspiration and so are your people. Sending lots of love xxx

10:33 pm in #Kyiv I have 95 000 followers (prefer to say friends). And wonder how many of you really here, read #warcoffee diary. Just let me know by ‘hi, I’m from (wherever)’ or other way. Sometimes we follow people & even don’t know we follow them 😬 Hope it’s not our story

@eon_next On hold for 36 minutes! What kind of service is this?

@strategywoman How are you? Thinking of you all xxx

11:23 am in #Ukraine Had a forest walk. Visited my Pine. I’ve never mentioned it before but I do have my tree. Every time I came to my Mom, I went to the forest to hug my Pine. It’s tall & strong. Maybe I’ll have some photo of her soon. Try not to use camera outdoors.

@strategywoman Sending so much love to you, what an awful, horrible, senseless thing for you and your country. We are supporting you and sending love in every way we can xxx

06:32 am in #Ukraine. I don’t know how strong this decision but I’ll do my best. I decided to be brave. To endure this war with dignity. Not to pay attention to lack of things I’m used to: good coffee, manicure, new clothes, books, morning rituals, Saturday walks. We will win

@vueling Hello, I have messaged you - please can you respond?

@FloVeEvents Hello, can you send us more information regarding your reservation by private message? Contact us and we will proceed to review your data to help you. Regards, and thank you very much.

@vueling I really need some help here. I cannot get hold of anyone at all and can’t get an email either. It like pulling teeth! You have change our flight time n it’s not suitable - we hold like a refund please?

@skytv Please could you contact me - I have sent all of the equipment back and there has been no refund. I can’t get hold of anybody at all? It’s absolutely infuriating, thank you, Kate

@Guy_Garvey we came to see you last night and I just can’t believe what an amazing show you are 🖤

@DeafInstitute Hello there, do you do private hire? Thanks so much x x

@santanderukhelp Honestly, it’s a disgrace. It needs sorting ASAP. What details do you need from me to have a look?

@FloVeEvents Hi there, we're sorry to hear this! Have you been able to contact us regarding this, so we can take a closer look? ^ES

@santanderukhelp you really need to sort yourselves out - why am I getting chased for payment on a card I closed down!

@NatWest_Help please could somebody contact me? We have a grievance with Green Flag

@VW We are having/ have had THE WORST experience with your car, service, care. I am flabbergasted that a company of your size handles any human being the way you have! It’s an outrage