Flywire Support

The best way to contact our support team is by visiting the following link: help.flywire.com/hc/en-us or by emailing support@flywire.com with your Payment ID. Thank you!

@Nitesh9999 Hello - kindly send us a DM with your Payment ID so we can escalate this to our Payment Experience team. Thank you!

@FlywireCo We have made tranfer 3 days ago to flywire but money not gone from you to university? Why so?

@ShivaniB_Dimri Hi Shivani - we sincerely apologize for any inconvenience. Kindly send us a DM with your Payment ID so we can escalate this to our Payment Experience team. Thank you.

@Flywire the money is with you, the documents are with you, yet for some unexplained compliance failure, the amount is being refunded to the student account. Student careers are online here. The deadline is close…

@Kipsigisgal Hello - our systems are not down. Kindly visit help.flywire.com and our team will happily assist you.

@Bellzariyo We sincerely apologize. Kindly send us a DM with your Payment ID so we can escalate this to our Payment Experience team. Thank you.

@Bellzariyo We sincerely apologize. Kindly send us a DM with your Payment ID so we can escalate this to our Payment Experience team. Thank you.

Hi Shaun - Thank you for reaching out and for your feedback. We’re sorry to hear that you were unsatisfied with your Flywire experience regarding the recent refund. We’d like to look into this for you and provide a resolution as soon as possible. Could you please provide the Payment ID or the Refund ID so our team can review this for you? Additionally, please don’t hesitate to contact us via email/chat/phone at help.flywire.com/hc/en-us. We’re available 24/7 and always happy to help. Best, Payment Experience Team @ Flywire

Getting a tuition fees refund through you is now looking like a war. I have been chasing a refund since 19th November that you reached out for evidence and your team has suddenly gone cold on me. What is going on?@FlywireCo

@rokhawk Hi Hithesh - we sincerely apologize for any inconvenience. If you could kindly DM us your Payment ID we can escalate this. Thank you.

@Flywire Your payment process for international students needs serious improvement. I've been trying to make a university payment for days, and support has been very incompetent, asking for the same set of documents in a loop without any resolution. Payment ID: UAZ617507943

@boris_bikes Estamos aquí para ayudarte. Por favor, envíanos un DM con tu ID de pago para que podamos escalar esto a nuestro equipo. Gracias.

@Flywire llevo más de 20 días solicitando un reembolso "Debido a un volumen de solicitudes mayor al habitual, algunos reembolsos están tardando más en procesarse." Pero para recibi dinero si toman sino 2 días. Solicito me dan una fecha exacta para devolución del dinero.

Hi - We’re really sorry to hear about your experience, that’s certainly not the level of service we aim to provide. We’d like to look into what happened and make things right. Could you please DM us or email us at support@flywire.com with more details about your case including your payment ID. Our team will review it right away. Unfortunately, we can only share general information over social media, but we’ll be glad to provide dedicated assistance to you directly via email. Thank you for bringing this to our attention. We truly want to make this right for you and look forward to your reply.

Had one of the most appalling customer service experiences of my entire life today with @Flywire. Utterly disgraceful from beginning to end.

@aalokbiswas You can always visit help.flywire.com and contact our team via live chat or email.

And the amazing thing is that the Flywire contact number is coming as switched off!! +91 99958 64360 @FlywireCo

@aalokbiswas We are here to help. Kindly send us a DM with your payment information so we can escalate this to our team. Thank you.

The payment with Ref. No: GPX431323191 was made on Friday last week. The loan disbursement letter was also mailed thereafter. But haven't received the confirmation yet. Please expedite as my daughter has to apply for visa asap. @FlywireCo

@ShariffSA1 We sincerely apologize. Kindly send us a DM with your Payment ID so we can escalate this to our team. Thank you.

.@Flywire has the worst customer support ever. Tuition refunds from previous semesters have yet to be completed. And their email reply is taking forever. Avoid if possible, especially universities pls dont partner w them. They complicate things.

Our team informed me that they emailed you earlier today and informed you that our local partner has initiated the refund on their end and that is should be received within the next 72 hours.  If you have any additional questions please follow up on that email thread. Thank you!

@FlywireCo Here is the request number, again. 4114049

@FlywireCo @theflutterwave Can one of you take some ownership and process a refund for the deposits made to a Sterling bank account - 8855238534, you generated for me to make payment for the sum of 10.7 million Naira? Payment ID: FAN352176044. On Sep 8, 2025? Thanks!

@anesh74 Our team is always here to support you during the payment process. Please visit help.flywire.com and our team will happily assist you.

@HDFC_Bank @HDFCBank_Cares this is my second attempt to pay tuition fees via @FlywireCo . Could you make sure it gets through this time ! @Flywire

@Gurpree03971634 We sincerely apologize for any inconvenience. Kindly send us a DM with your Payment ID so we can escalate this to our Payment Experience team. Thank you.

Shocking experience with @VistulaUni – despite repeated follow-ups, no refund and no clear response. One mail says processed on 19 Sept, another says end of Oct. Zero clarity, zero accountability, and silence now. This is unacceptable! #Refund #Accountability @Flywire

@chukwulozie Hello - our escalation process is done via DMs. I've gone ahead and forwarded your messages to our Payment Experience team and they will follow up with you via the email on file. Thank you.

@anesh74 We are here to help! Kindly send us a DM so we can escalate your inquiry to our Payment Experience team. Thank you!

@Flywire why was my rewards not redeemed when I just made my payment my rewards I can still showing unused?

@Rohit27533546 Hi Rohit - we are here to help. Kindly send us a DM with this information and your Payment ID so we can escalate this to our team. Thank you.

hi, i have deposited amount through muthoot finance for foreign currency. As i have to file my ITR so i need certain TCS certificate they hardly giving reply. @MuthootForex @FlywireCo @BJP4India @narendramodi @cmohry

@NiiHasH Hi Nihash - we sincerely apologize for any inconvenience. Kindly send us a DM with your Payment ID so we can escalate this to our Payment Experience team. Thank you.

@Flywire @FlywireCo @FlyWireNews We have a university refund completed & reached flywire end for more than 12 days It's informed that they mentioned 'Several Days' to initiate refunds as 3 to 5 to 7 Can we get an escalation matrix to highlight this delay? #flywire