Gradient Labs

We’re thrilled to announce that @Wise has selected Gradient Labs as their AI partner to help scale customer support. When it comes to moving and managing money, Wise is the company that people and businesses trust, so they had no room for error in choosing an AI partner. They needed an AI agent that could safely navigate regulatory compliance and operational complexity without compromising customer experience. Wise chose Gradient Labs because we’re: 🛠️ Purpose-built for financial services 💪 Have a proven track record of automating complex support cases 💞 Deliver higher customer satisfaction scores than most human agents We’re excited to continue this chapter, 𝘸𝘪𝘴𝘦𝘳 and stronger.

@neal_lathia broke down what creating a culture for AI builders really looks like, day to day. Check it out on our substack: open.substack.com/pub/gradientla…

Watch our AI voice agent replace a stolen card, in 5 languages 🇬🇧🇫🇷🇧🇷🇩🇪🇲🇽

99% of financial services firms plan to deploy AI agents. Only 2% have reached the scaling phase. That execution gap recently caught our attention at Finovate Europe in London. 👀 So, our team put together some benchmarks meant to help AI teams identify continuous best practices and growth opportunities. Read them here: eu1.hubs.ly/H0rVvVc0

How good is your CEO’s elevator pitch? 🤔📣 We put our CEO @dimitrimasin in a literal elevator (only 11 floors) to find out.

@NALAmoney @Forbes Congrats @NALAmoney 🎉

Big win for the team 🎉 Being named to the @Forbes Fintech 50 for the second year running is an honour, but what excites us most isn’t the recognition. It’s the direction we’re heading. Over the past year, NALA has quietly transformed into a global payments infrastructure built for the fastest-growing markets in the world. From stablecoin-enabled settlement to expanding corridors across Africa and Asia, we’re focused on making cross-border money movement faster, more reliable, and structurally more efficient. Through @rafiki_api, we’re also partnering with some of the world’s largest money movers, including companies like @MoneyGram, helping them access better rails into emerging markets. This milestone belongs to our customers who trust us, our partners who build with us, and #TheNALATeam who continue to raise the bar on what regulated, resilient infrastructure can look like. Recognition is great. Execution is better. Building Payments for #TheNextBillion.

@twifintech @CMS_law Thanks for having us! 🧡

Great coffee, pastries, and conversations at our Fintech breakfast London with @CMS_law and @GradientLabsAI. Huge thank you to everyone who joined us. It was great bringing together founders, operators, and investors for a relaxed morning of connection and community. See you at the next one!

We partner with @DeepgramAI to deliver human-quality voice agents with sub-second latency that are safe enough for financial services. This case study explains how: deepgram.com/customers/grad…

Last week, we launched Outbound Conversations: an AI agent that proactively reaches out to customers. It handles the high-volume, back-and-forth work required to get cases over the finish line, autonomously and compliantly. The fraud verifications sitting in the queue. The collection calls your team can't make. The documents that should have been collected three weeks ago. All of it can now move forward without adding headcount. Check out our live demo video, filmed in one-take with no cuts, to see it in action:

London! Join us for a relaxed, no-agenda morning bringing together founders, operators, and investors from across fintech and AI, with @CMS_law and @GradientLabsAI. Expect: • Meaningful conversations • Barista coffee, seasonal fruit, and fresh pastries • A drop-in format that fits your schedule Wednesday 18 February 8:30 to 10:30 AM No panels. No pitches. Just good people and great ideas over breakfast. RSVP: luma.com/n4j19szh

In this episode of FinTech Focus TV, Toby sits down with two AI-native FinTech leaders, Cyrus Lyons, Head of Engineering at @TunicPay, and Neal Lathia, Co-Founder and CTO at @GradientLabsAI. harringtonstarr.com/resources/podc… #FinTechFocusTV #HarringtonStarr

Most companies spend months training AI agents on help docs, watching them make mistakes human agents never would The problem? Documentation misses the unwritten expertise in your best agents' heads. We built a three-layer knowledge system so AI agents can launch with human expertise on day one. Check it out here: gradient-labs.ai/blog/why-your-…

Harmonic just dropped its Q1 2026 Hot 25 list, featuring the early stage companies seeing the most investor interest on the @Harmonic_AI platform. Some of my biggest takeaways for founders and investors: All 25 companies are AI-related. VC's want AI and AI only right now. Even if you're not operating in a traditional software market. Only one of the top 10 hasn't raised in the past year. And two of these top 25 haven't. Capital really intends to continue concentrating this year. 8 of the 25 were also on Harmonic's Q4 list. Peec and Julius specifically are seeing sustained high amounts of investor interest. Philosopher lord's gotta kingmake. Multiple vertical-specific customer service startups. The past two years saw multiple AI-native customer service startups grow insanely fast. Depending on how you classify some of these, there's at 3-4 vertical-specific customer service startups on this list, including for financial services and home services. Very strong technical teams. If you look at the founders backgrounds (link in next post), on average these are very technical teams. Heavy focus on ops and workflows. If there's one big theme across these, investors want startups that actually do real work for customers.

Our CTO, @neal_lathia, sat down with our Head of Marketing to talk about: – How he ended up working in AI – What’s changed since his early research days – The question he keeps coming back to when building AI agents Watch the full conversation: youtu.be/GPDsjMYxCvE?si…

@Player1Taco @money2020 Thanks for stopping by and chatting with us!

I had a blast getting to connect with the @GradientLabsAI team during @money2020 and they hosted a really fun and intimate event (throwing darts) where I got to connect with some old time frens in the stables side of things. But I got to talk with CEO Dimitri Masin a little bit more about what GL has been building for the last few years and the future of FinTech AI.

2025 was a big year for us. 🎂 Turned 2 💰 Raised our Series A 🇺🇸 Launched in the US 📈 Tripled the team 🎙️ Shipped our AI voice agent And it’s paying off: → Over 20% point gains in resolution rates → 98% CSAT → End users who actually rave about the support experience Huge credit to the team and the customers who trusted us. On to 2026 🚀

What do you think of our voice ad in @twifintech's UK & EU newsletter?

Two years into building Gradient Labs, CEO Dimitri Masin is sharing how it all began. 🚀 For our origin story and 6 insights on what it takes to build a successful company in the post-LLM era, head to our YouTube channel: eu1.hubs.ly/H0qmP3G0