Kim Hawkins

@TAKEALOT Thanks. I’m so confused by this - am I being refunded for the thing that I never received? Also - there were two ‘non returnable’ items. BUT I don’t need them anymore because you were so so late (ready mix cake mixes!) and my child’s birthday is over. So what do I do with those?

@KimHawk Hi Kim. We see that credit was issued for the item that never arrived and also that a replacement order has been made where the credit was applied. You will receive an SMS of when the replacement order 154167434 will be delivered.

@TAKEALOT please can you REFUND me for the item that never arrived. Seriously guys, it’s basically stealing from customers. Just refund me, or respond to my messages

@TAKEALOT Please can you reply to me. Have sent emails and DM’s and no response!

@KimHawk Please feel free to reach out again, should you need any other assistance.

@TAKEALOT please help. Ordered last Friday for my daughter’s birthday which is tomorrow. Order is now only going to be delivered next Tuesday. Seriously! What is going on there?

@TAKEALOT Order finally arrived today. 1 thing missing, another thing wrong?!! I’ll send details in a DM. Is now really the time to be dropping the ball with amazons arrival?

@TAKEALOT Unfortunately it’s just a mega fail from takealot. I’ll just return the whole order when it arrives

@KimHawk Hi There, Kindly DM us your full name, email address, order number, and contact number linked to your Takealot account.

I unlocked The Daily Dozen for tickets to see @WickedUK on @TodayTixUK! Tap to unlock: todaytix.com/london/shows/3…

@2OceansMarathon very disappointed to get an email a few days before the race with a new lower seeding starting 6 batches later!!! What happened?!

@Uber_Support Except you’re not helping. We’ve gone through the right channels and no one is responding!!

@KimHawk Hi Kim, we've responded to your DM.

@Uber_RSA just had to get out of a car and cancel trip due to no seatbelts. I’m not prepared to risk my life because no one is vetting your cars and drivers. How do I get a refund?

@Uber_Support I have responded on DM to both Uber South Africa and you.

@KimHawk Hi Kim, we've responded to your DM.

@Uber_Support Please can your team actually respond to us and provide a refund?

@KimHawk What you are describing is concerning. Please DM us the mobile number linked to your account, the trip details and more info about what happened, we'll follow up ASAP.

@WOOLWORTHS_SA Looks like the payment amount has been updated now according to online banking. It was order number O894520408 for reference

@KimHawk Hi there, please send us your order number? We'll ask the Dash team to reach out to you 🙂

Hey @WOOLWORTHS_SA - I was charged for my dash order but then a whole bunch was out of stock. When does my refund reflect?

@superbalist It’s ok. I phoned, and the order hasn’t even been processed yet. I have no outfit to wear to event. No communication to customer! Service is slipping Superbalist. Very disappointing!!

@KimHawk Hello. Please send us a DM with your order number and personal details and we will assist you as soon as possible. Thank you

@superbalist please help! Was expecting to collect my order today but have had no update on it at all since I ordered on Monday? For an event so desperately need it. # 17076664

Has anyone been to Oku in Franschhoek? (And what was it like?)

Those who know - is going to JJ Serfontein worth it? Or could I get the same somewhere in the southern suburbs?

@Discovery_SA I know this is what your website says - but it isn’t an option? It only has pause card.

@KimHawk 1. Log in to your Discovery Bank app 2. Select the “Cards” option 3. Scroll and click the "Cancel card" option.

@Discovery_SA how do I cancel my creditcard as it’s been lost/stolen? In the app you can only pause it?

@LuckyGordy @Discovery_SA I’m abroad - and have roamon so can’t call! But will see if I can call from hotel if nothing else

@KimHawk @Discovery_SA 0800079697 call them 24/7