@TaraFair45@TheCleanCarClub You are an even thicker cunt than the cunt who posted this. It beggars believe that you really thought it necessary to tell people that this was fake. 😂🤣😂
@DaveWallsworth@pope2023@Apple Apple does not “activate” or deactivate” an iPhone’s IMEI or serial number.
Apple’s tools can lock the device to your Apple ID (Activation Lock / Lost Mode); blocking the device on mobile networks (IMEI blacklists) is done by your service provider, not by Apple.
Thank you everyone for your support and suggestions regarding my ongoing dispute with @Apple regarding the non-delivery of a new iPhone. Rather than answer everyone’s points/questions individually, here is the current situation….
I have written an official complaint to Apple in accordance with the UK Consumer Rights Act 2015 and Consumer Contracts regulations. This is a ‘notice of intent’ giving them 14 days to reply to the points contained within. I have given them the serial number of the missing phone as that was contained within the AppleCare documentation but I don’t have the IMEI number as I didn’t even receive the white box. I have asked them to provide all internal communications regarding this issue and also the complete tracking information, including package weights, from delivery company DPD.
@SurreyPolice have been excellent throughout providing links to information sites and even phoning me to discuss the situation last night. Their Compliance and Investigation Officer has been superb. However, since a crime has yet to be proved to have taken place all they can do is offer advice and encouragement, but they have asked to be kept updated.
My complaint email to Apple also included references to previous investigations by @WhichUK (where I am a member), The Guardian newspaper, BBC Watchdog, the Daily Mail and This is Money. Additionally I quoted consumer forums for Apple, EE, O2 and Samsung where there is a large body of evidence regarding missing or substituted phones in delivery packages.
I have legal cover included with my home insurance so they are also on the case.
I am not progressing with a Section 75 claim with the credit card company as yet since this is Apple’s problem for them to solve, but obviously that may be an option in future if Apple don’t see sense.
I don’t like being called a liar and that is effectively what Apple are doing.
Let’s hope, having read my email complaint and seeing the lengths to which I have gone and have said I will go if necessary that the now see sense and send a replacement phone instead of the empty box they sent previously.
@DaveWallsworth@Apple Not wishing to sound harsh, but any reasonable person should’ve known by the weight of the package they’d signed for, that it was likely to be without iPhone.
Update on my new iPhone 17 Pro Max non-delivery from @Apple (they sent an empty box which was not the trade in return box). They are saying their investigation is complete and they are NOT going to send a replacement or refund the £1399! In other words they are saying I was lying! So I now have no option but to put things into legal hands. Lawyers on the case. Let’s hope Apple see sense about this! Extremely disappointed.