Matthew Russell

@officialcalor once again you leave our restaurant with no gas. Customer services inform me that no delivery is scheduled.

@officialcalor Your ‘response’ was generic and unhelpful

@Ruttla We have sent a response to your DM.

@officialcalor how will my restaurant function with no gas? I have been calling for weeks to get a delivery. So much for your telemetry system! Perhaps Calor would like to phone my hundreds of customers and cancel their bookings for Mother’s Day! #calor #calorgas

@officialcalor I have sent you a DM but I think it’s clear you can’t help. @officialcalor are useless

@Ruttla We are sorry to hear of the experience, could you DM us the account number please? so we can get someone to look into this for you.

@officialcalor Well, let’s see what happens. I was due Both a delivery and a returned phone call on Friday 25th feb but that never happened

@Ruttla Thank you for the tweet Matthew. On review of the system we can see that the delivery is down for today ( 28/02/22 ). We do apologise for the service that you have received.

@officialcalor been waiting for a gas delivery since January! Today is the 3rd time in a week I’ve chased Calor. I’m now down to 5% in our restaurant tank!

@officialcalor still waiting for Calor to answer the phone. Sadly this is the 3rd time in a week. Last time it took 2 hours to answer! We have 5% left in our restaurant gas tank

@officialcalor How long will it take for them to decide when and if I might get a delivery?

@Ruttla The team have escalated this to the fulfilment department so they can advise you further in relation to the delivery status.

@officialcalor Any chance of gas for our restaurant before it runs out of fuel? So much for having a telemetry system in place. I also manually informed you of our tank getting low via our online account. Been on hold to Calor customer service for over an hour this morning!

@officialcalor Apology accepted, I understand you’re busy. This doesn’t help me or your other customers. Our restaurant tank is down to 9% and Calor aren’t able to give me a confirmed delivery date

@Ruttla We are sorry to hear that you have had difficulty speaking to one of our advisors Matthew. The customer service team are experiencing heavy calls volumes so hold times are currently longer than usual. We do apologise for the service received.

@officialcalor well done Calor customer services. I’ve now hit the 2 hour mark! But apparently my call is important to you

@officialcalor I still haven’t been given a delivery date. My restaurant tank is on 9%. Two and a half hours I spent on hold this morning, to only then be told someone would call me back regarding my delivery!

@Ruttla Thank you for the tweet. On review we can see that this has been logged and escalated to the fulfilment department so they can despatch the order. We do apologise for the service that you have received

@officialcalor phoning customer services is a joke. Our restaurant has 9% left in its gas tank.

@officialcalor Account number 44338804 Delivery point number 44338812 Been on hold to Calor customer services now for 1 hour and 18 minutes. The tank for my restaurant is now reading 9%!

@Ruttla We are sorry to hear you are experiencing issues with your supply. We know that this level of service is not what you expect from us. Please could you DM us with your account number, so someone can look into this for you?

@LBC @Nigel_Farage @LBC Nigel you have your rose tinted glasses on again. I appreciate Trump is a friend of yours but surely you can’t defend him on this

The Nigel Farage Show is live. He's asking: who has the best approach to climate change - Trump or Prince Charles? pscp.tv/w/cPiF2zEwMDg1…

@NickFerrariLBC @LBC you mopped the floor with that last caller!

@NickFerrariLBC @LBC I want to see stop and search along with instant harsh prison sentences for carrying a weapon, but no one is asking how the prisons will cope with the extra numbers. Prisons are already at full capacity aren’t they?

@waitrose not only did we have to wait an age for our mediocre lukewarm jacket potato, the cafe had no forks! Staff couldn’t find any 🙄

@mrjamesob @LBC forget £10 fee for speedy gp appointments. We need £10 for every appointment to cut back on time wasters. This can be free for OAPS and the vulnerable just like the prescription charge.

@eddiemair @LBC All these new homes which the councils are being forced to built, why don’t they all have solar panels on the roof? It won’t solve the the uks problems but it’s got to help surely