SumUp

@CaldicotJnrRFC Good afternoon, Thank you for reporting this to us. If the issue in question is affecting the account itself, we kindly ask you to reach out to us via private message. Once we manage to identify your account on our system, we will investigate this further. Best regards, SumUp

@SumUp we are having issues with your service. Our account is blocked and your support function is absolutely unresponsive. Please respond to your customers in a timely manner #badservice #sumup

@anyy209 Hola, Lamentamos la demora, entendemos lo frustrante que puede ser. Por favor, contáctanos por mensaje privado o vía chat en tu app o panel de control de SumUp para ayudarte. Saludos cordiales, El equipo de SumUp

@SumUp Confirmado, más de 1 semana y sin respuesta tanto en chat como correo y ahora por aquí. Atención al cliente nefasto, tenéis opciones mejores visto lo visto. Nada más que solucione el problema daremos de baja nuestros nervios con ellos

@anyy209 Hola, Gracias por tu mensaje. Lamentamos que no hayas podido contactar con nuestro equipo; entendemos lo frustrante que puede ser. Por favor contáctanos por mensaje privado o mediante el chat en tu app SumUp o en el Dashboard. Best regards, Your SumUp Team

@SumUp Nadie contesta al chat, ni correos ni nada ? que mal el servicio de atención al cliente, más de una semana con el mismo mensaje.

@AndreArndt66137 Hello, We are sorry to hear about your experience. Please reach out us trough our Support Center by opening a chat: help.sumup.com/en-GB Our Support team will assist you. Thanks for your patience - The SumUp team

@SumUp Recurring swollen battery issues with my @SumUp Mobile Printer. The Solo is lifting off, yet support claims they "can't see it" in pics and refuses warranty. Extremely disappointing. Think twice!

Behind every business is an unofficial team ❤️ bit.ly/4pClMdc

@branity_ Good afternoon, At the moment, we do not have a feature allowing to integrate Google Ads into our Booking feature, as we use our own instead. However, if our team implements such a thing in the future, we will let you know. Best regards, The SumUp team.

@SumUp Why can’t your booking service connect with Google Ads to submit booking data?

@OtterlyCreative Dear customer, We are sorry to hear that you are waiting for a reply from our services. For the confidentiality and security of your information, we cannot handle individual cases here. We will therefore ask you to send us your login credentials in private message so we can help.

@SumUp @SumUp not even a reply from yourselves on here 😡 still no email reply. Very poor customer service.

@SumUp any chance your customer service could get their fingers out and reply to me?! 😡

@HopeForTheWorl1 Hello, Thank you for your message. We’re sorry to hear about your experience. You can still reach our team through the chat in your SumUp app or Dashboard, where we can assist you directly. For more options, please visit help.sumup.com or contact us via private message.

@SumUp The new support is a nightmare! No email support anymore... only chatbot support and it is not good. If you make millions you should have 1 or 2 people to be there for your customers!

Entrepreneurship is a numbers game with countless variables. But when it comes down to it, you have one business to run. #MakeItCount with SumUp. 🎸💥

@Garej8 Drogi kliencie, przepraszamy za Twoje doświadczenie Nasz zespół odrzucił Twoją prośbę ze względu na fakt, że usunięcie wbudowanego komponentu sprzętowego jest surowo zabronione, ponieważ w przypadku problemów gwarancja nie obejmie wymiany. Zespół SumUp

Jeżeli potrzebujecie terminal płatniczy, to omijajcie szerokim łukiem firmę @SumUp . Żadnej sprawy nie załatwisz telefonicznie, wyłącznie pisanie z botem. Karta SIM zgubiona z urządzenia, to mówią kup nowy terminal, brak możliwości otrzymania duplikatu. 🙈

@imWaqasGujjar Hi. We are sorry to hear about your dissatisfaction with our customer service. Our agents remain at your disposal through your help center. We also offer the option to subscribe to Payment Plus for a reduction in fees. Please don't hesitate to reach us for assistance. SumUp team.

@SumUp SCAMMERSSS, stay away from them, qorlds worst customer service and the highest comission charges

@BeginningsI Good afternoon , Whatever problem you are facing, we will be more than happy to help you find a solution. Please simply send us your merchant ID via private message whenever possible. We'll take care of the rest for you then. Kind regards, The SumUp Team.

@SumUp we have contacted you by email, recorded post and sent numerous complaints. We purchased a POS till in October 2025 and it was sent faulty, we have never been able to use it. Can someone please contact us and resolve this issue. Thank you.

@nicolaisagasser Good afternoon Nicolai, Thank you for your message. We have already addressed your concerns on your other post. Please don't hesitate to send us your merchant's ID via private message as soon as you can. We will then take care of the rest for you. Best regards, SumUp.

@SumUp Please take customer support more seriously. I am working on a simple refund for a unwanted transaction now for over a week and 5+ new chats with customer support always havinng to explain everything from scratch.

@nicolaisagasser Good afternoon Nicolai, Thank you for your message. We have already addressed your concerns on your other post. Please don't hesitate to send us your merchant's ID via private message as soon as you can. We will then take care of the rest for you. Best regards, SumUp.

@SumUp I am still waiting for a special team to reach out via email as promised by the support team to solve my ticket. No one reached out in days and it's almost weekend.

@nicolaisagasser Good afternoon Nicolai, If our team hasn't reached out to you yet, it's possible that there hasn't been any update on your case. If you'd like us to confirm that, please send us your merchant's ID via private message. We will then follow up with you there. The SumUp team.

@SumUp And I even followed up with another support chat who attached a note stressing urgency to the specialised team. Still no email. Still no refund.

@ZMunir5 Good morning, Please note that you are not allowed to use our services for private purposes. Unfortunately, ramadan is not a valid nor legitimate business type, which forces our team to operate by closing the account permanently. We apologise for the inconvenience. SumUp.

@ZMunir5 Good morning, Please note that you are not allowed to use our services for private purposes. Unfortunately, ramadan is not a valid nor legitimate business type, which forces our team to operate by closing the account permanently. We apologise for the inconvenience. SumUp.

@MorganFarn Hello Morgan, Please contact our dedicated customer support team through your SumUp account: me.sumup.com You can also visit our Help Center: help.sumup.com/en-GB Have a great day, The SumUp team UK

@Satztime Dear customer, We are very sorry to hear that you had an issue with your account. For the privacy and security of your information, we cannot handle individual cases through this page. Don't hesitate to reach us in a private message so we can assist. Sincerely, The SumUp team.

@SumUp disgusting company, sumup have refused to reimbursement my money which was fraudulently stolen. Shame on you

@BaccmaConsult Hello, We are sorry that you couldn't find the form needed on our website. For the confidentiality and security of your information, we cannot process individual cases through this page. Please contact us in a private message so we can assist. Best regards, the SumUp team.

@SumUp I looked your Web page. You gove a choice of the following forms: accessibility, complaints, bereavement, incapacity, credit cards, police, insolvency or seizure. It's none of those. Also you have an email address on support page but when you use it, you get told its out of use.

Tried to contact @SumUp to warn them about a scam. Detailed it all in an email, sent to their email address only to receive an automated reply saying they don't do emails. No other contact or telephone number on their site. No way of doing via their website form either! Oh well!

@SWW_consultancy Goedemorgen, Als uw account is gecompromitteerd, verzoeken wij u vriendelijk om ons zo snel mogelijk uw handelaars-ID via privébericht te sturen. We zullen ons team vragen om uw account onmiddellijk op te schorten en vervolgens actie te ondernemen om uw geld terug te krijgen.

ik was een tijd lang blij met @SumUp , dat is hard achteruitgegaan! Fraudeurs halen geld van mijn rekening en zelf kan ik er niet meer bij!!! Ik betaal jullie genoeg, slechte service dit.