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TPE Customer Assist@TPEassist·31m

A very good morning, everyone! 🌅 The Social Team are here to help with your travel enquiries today. ℹ️ To check your journey, click here tpexpress.co.uk/travel-updates

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TPE Customer Assist@TPEassist·7h

Goodnight, everyone 😴 Please note your messages may take longer to respond to overnight. Our social media team will be back on from 06:00. ℹ️ Live journey updates: journeycheck.com/tpexpress/

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TPE Customer Assist@TPEassist·9h

@AndrewAndrich Sorry to hear this Andrew. If you wish to submit a complaint, you can do so here railhelp.co.uk/tpexpress/make… ^Jay

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Andrew Richardson@AndrewAndrich·10h

@TPEassist Now ETA 6 mins late into York!

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Andrew Richardson@AndrewAndrich·10h

@TPEassist why does the 17.44 from Manchester Airport to Scarborough need a 16 min stop in Leeds? It is slow enough because of the diversion through Wakefield without this long scheduled stop. Nearly two and a half hours to York is ridiculous.

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TPE Customer Assist@TPEassist·11h

@RockingRossK Hi, a weekend upgrade on our services between Manchester Oxford Road and Sheffield is showing as £10 per person. ^Abi

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RMK@RockingRossK·11h

Hello @TPEassist Please can you tell me, what would the cost be for a 1st class weekend upgrade from Manchester Oxford Road to Sheffield be?

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TPE Customer Assist@TPEassist·11h

⚠️The social team are currently experiencing a high volume of contact. Our replies may be slower than usual, we apologise for any inconvenience. If you need to check your journey, please visit journeycheck.com/tpexpress/ If you have recently travelled with us and our service caused you to be delayed, please visit tpexpress.co.uk/help/delay-rep… If your service was cancelled and you did not travel, please visit tpexpress.co.uk/help/refunds If you need advice on how to change your ticket, please visit tpexpress.co.uk/help/change-my… For any other queries, you can also contact our customer relations team on 0345 600 1671. We will try and respond to your queries as soon as possible. Thank you for your patience.

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TPE Customer Assist@TPEassist·17h

⚠️ Weekdays: Monday 1 June to Friday 26 June 🛠️ Services will be affected while @theTRUpgrade carry out upgrades between #Huddersfield and #Leeds 🚆 On weekdays, trains will divert between Huddersfield and Leeds. 🚌 Replacement buses will operate where trains cannot run. Replacement Bus Services: •Huddersfield to Leeds (express and stopping services) •Halifax to Leeds •Huddersfield to Brighouse Please check before you travel at nationalrail.co.uk

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TPE Customer Assist@TPEassist·20h

✅CLEARED: Services are no longer affected by this problem.

⚠️ Due to engineering works not being finished on time between #ManchesterPiccadilly and #Huddersfield all lines are blocked. 🕕 Disruption is expected until 08:00. ℹ️ journeycheck.com/tpexpress/ 🚌 To help you complete your journey rail replacement transport has been requested as follows: From Huddersfield towards Manchester: • Huddersfield to Manchester Piccadilly at 06:05, calling at Slaithwaite, Marsden, Greenfield, Mossley and Stalybridge. Pending developments, further rail replacement transport may be requested, we will work with our rail replacement providers and confirm this when we are able. Travelling from Leeds to Huddersfield, or Huddersfield to Leeds? Rail Replacement transport is already running, due to the ongoing TransPennine Route Upgrade, between Leeds and Huddersfield, in both directions. You can use your ticket, at no extra cost to travel on these services. 🎫 To assist with your journey today, you may also use your TransPennine Express tickets at no extra cost on the following services in both directions: • Any alternative TransPennine Express service between Liverpool Lime Street and Manchester/Leeds. • Northern services between - Liverpool Lime Street and Manchester Piccadilly/Manchester Victoria. - Manchester Victoria and Leeds. - Leeds and Hull/Redcar Central and Eaglescliffe/Darlington. • TransPennine Express services and East Midlands Railway services between Liverpool Lime Street/Manchester Piccadilly and Sheffield. From Sheffield, you can connect with Northern and CrossCountry services to Leeds. • You can also travel on TransPennine Express services to Doncaster to connect with LNER services to York, Newcastle and Edinburgh • Metrolink Trams between Manchester Piccadilly and Manchester Victoria. Alternatively, the Bee Network operates a free bus every 10 minutes between Manchester Victoria and Manchester Piccadilly. 💸 If you arrive over 15 minutes later than intended, you will be able to claim delay repay: delayrepay.tpexpress.co.uk

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TPE Customer Assist@TPEassist·21h

🕓Disruption is expected until 10:00.

❗️Following engineering works not being finished on time between #ManchesterPiccadilly and #Huddersfield all lines have now reopened. 🕒Disruption is expected until 09:00. 🚌Customers can also travel on the following Bee Network Bus services at no extra cost: · 83 Piccadilly Gardens - Failsworth - Hollinwood - Oldham Mumps · 84 Piccadilly Gardens - Hollinwood - Oldham - Lees - Uppermill · 180 Oldham and Greenfield · 184 Oldham to Huddersfield · 216 Piccadilly Gardens to Ashton Under Lyne and Stalybridge · 219 Piccadilly Gardens - Ashton-under-Lyne · 230 Piccadilly Gardens - Droylsden - Ashton-under-Lyne · 231 Piccadilly Gardens - Droylsden - Hurst - Ashton-under-Lyne · 237 Glossop - Hadfield - Stalybridge - Ashton-under-Lyne · 343 Hyde - Dukinfield - Stalybridge - Mossley - Lees - Oldham · 350 Oldham - Delph - Greenfield - Mossley - Ashton-under-Lyne · 356 Ashton-under-Lyne - Stalybridge - Diggle - Denshaw - Oldham

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TPE Customer Assist@TPEassist·22h

@AMichaels66199 Please check for live updates on our services here: journeycheck.com/tpexpress/ ^Kim

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Mike@AMichaels66199·22h

@TPEassist You are now just taking the mickey. The delayed 07.42 is in and staff are having a meeting further delaying the Newcastle train. Are you cancelling the 07.59 to Newcastle then?

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Mike@AMichaels66199·22h

@TPEassist if I don’t make the 09.15 XC from Leeds on an advance ticket what happens? Do I have to buy a new ticket as you have serious delays?

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TPE Customer Assist@TPEassist·22h

@AMichaels66199 Any compensation would be provided by ourselves. ^JM

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Mike@AMichaels66199·22h

@TPEassist And if they don’t who pays for a new ticket?

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TPE Customer Assist@TPEassist·22h

@AMichaels66199 @networkrail @TracyBrabin Hi Mike we apologise for the continued disruption. Services should be able to start running very soon.^JM

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Mike@AMichaels66199·22h

@TPEassist @networkrail @TracyBrabin this is poor. Not only are towns being dug up with major roadworks and 76 bus alterations, you’ve then got the TRU upgrade now today engineering works overrunning and trains cancelled for last 3 hours and delayed. Is this a vision?

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TPE Customer Assist@TPEassist·22h

❗️Following engineering works not being finished on time between #ManchesterPiccadilly and #Huddersfield all lines have now reopened. 🕒Disruption is expected until 09:00. 🚌Customers can also travel on the following Bee Network Bus services at no extra cost: · 83 Piccadilly Gardens - Failsworth - Hollinwood - Oldham Mumps · 84 Piccadilly Gardens - Hollinwood - Oldham - Lees - Uppermill · 180 Oldham and Greenfield · 184 Oldham to Huddersfield · 216 Piccadilly Gardens to Ashton Under Lyne and Stalybridge · 219 Piccadilly Gardens - Ashton-under-Lyne · 230 Piccadilly Gardens - Droylsden - Ashton-under-Lyne · 231 Piccadilly Gardens - Droylsden - Hurst - Ashton-under-Lyne · 237 Glossop - Hadfield - Stalybridge - Ashton-under-Lyne · 343 Hyde - Dukinfield - Stalybridge - Mossley - Lees - Oldham · 350 Oldham - Delph - Greenfield - Mossley - Ashton-under-Lyne · 356 Ashton-under-Lyne - Stalybridge - Diggle - Denshaw - Oldham

⚠️ Due to engineering works not being finished on time between #ManchesterPiccadilly and #Huddersfield all lines are blocked. 🕕 Disruption is expected until 08:00. ℹ️ journeycheck.com/tpexpress/ 🚌 To help you complete your journey rail replacement transport has been requested as follows: From Huddersfield towards Manchester: • Huddersfield to Manchester Piccadilly at 06:05, calling at Slaithwaite, Marsden, Greenfield, Mossley and Stalybridge. Pending developments, further rail replacement transport may be requested, we will work with our rail replacement providers and confirm this when we are able. Travelling from Leeds to Huddersfield, or Huddersfield to Leeds? Rail Replacement transport is already running, due to the ongoing TransPennine Route Upgrade, between Leeds and Huddersfield, in both directions. You can use your ticket, at no extra cost to travel on these services. 🎫 To assist with your journey today, you may also use your TransPennine Express tickets at no extra cost on the following services in both directions: • Any alternative TransPennine Express service between Liverpool Lime Street and Manchester/Leeds. • Northern services between - Liverpool Lime Street and Manchester Piccadilly/Manchester Victoria. - Manchester Victoria and Leeds. - Leeds and Hull/Redcar Central and Eaglescliffe/Darlington. • TransPennine Express services and East Midlands Railway services between Liverpool Lime Street/Manchester Piccadilly and Sheffield. From Sheffield, you can connect with Northern and CrossCountry services to Leeds. • You can also travel on TransPennine Express services to Doncaster to connect with LNER services to York, Newcastle and Edinburgh • Metrolink Trams between Manchester Piccadilly and Manchester Victoria. Alternatively, the Bee Network operates a free bus every 10 minutes between Manchester Victoria and Manchester Piccadilly. 💸 If you arrive over 15 minutes later than intended, you will be able to claim delay repay: delayrepay.tpexpress.co.uk

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TPE Customer Assist@TPEassist·22h

@zzoeblack Hello, this service is running on time, you can check for live updates here: journeycheck.com/tpexpress/ ^Kim

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Zoe 🌟@zzoeblack·23h

@TPEassist is there a train running at 7.38 from NLW to Liverpool Lime Street? The app says it is running, one board says running and another says cancelled

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TPE Customer Assist@TPEassist·23h

@LeffeRight Yes, that's no problem.^JM

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Daniel McGregor@LeffeRight·23h

@TPEassist So is it ok going from Huddersfield to Piccadilly?

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TPE Customer Assist@TPEassist·23h

🚌From Manchester towards Huddersfield: • Manchester Piccadilly to Huddersfield at 07:40, calling at Stalybridge, Mossley, Greenfield, Marsden and Slaithwaite.

⚠️ Due to engineering works not being finished on time between #ManchesterPiccadilly and #Huddersfield all lines are blocked. 🕕 Disruption is expected until 08:00. ℹ️ journeycheck.com/tpexpress/ 🚌 To help you complete your journey rail replacement transport has been requested as follows: From Huddersfield towards Manchester: • Huddersfield to Manchester Piccadilly at 06:05, calling at Slaithwaite, Marsden, Greenfield, Mossley and Stalybridge. Pending developments, further rail replacement transport may be requested, we will work with our rail replacement providers and confirm this when we are able. Travelling from Leeds to Huddersfield, or Huddersfield to Leeds? Rail Replacement transport is already running, due to the ongoing TransPennine Route Upgrade, between Leeds and Huddersfield, in both directions. You can use your ticket, at no extra cost to travel on these services. 🎫 To assist with your journey today, you may also use your TransPennine Express tickets at no extra cost on the following services in both directions: • Any alternative TransPennine Express service between Liverpool Lime Street and Manchester/Leeds. • Northern services between - Liverpool Lime Street and Manchester Piccadilly/Manchester Victoria. - Manchester Victoria and Leeds. - Leeds and Hull/Redcar Central and Eaglescliffe/Darlington. • TransPennine Express services and East Midlands Railway services between Liverpool Lime Street/Manchester Piccadilly and Sheffield. From Sheffield, you can connect with Northern and CrossCountry services to Leeds. • You can also travel on TransPennine Express services to Doncaster to connect with LNER services to York, Newcastle and Edinburgh • Metrolink Trams between Manchester Piccadilly and Manchester Victoria. Alternatively, the Bee Network operates a free bus every 10 minutes between Manchester Victoria and Manchester Piccadilly. 💸 If you arrive over 15 minutes later than intended, you will be able to claim delay repay: delayrepay.tpexpress.co.uk

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