The Brick

@PavlosPapa Hello, we are very sorry to hear about your experience. Please email us at social@thebrick.com with your invoice details and contact information, and we will promptly follow up with you regarding your complaint.

@TheBrick shame on me for buying anything from your shitty store and paying for the extra insurance. I highly advise everybody not to buy anything from these guys ever again.

@marcaeyoung26 Hello, We are very sorry to hear about your experience. Please email us at social@thebrick.com with your invoice details and contact information, and we will promptly follow up with you regarding your complaint.

$1100 oven from @TheBrick, worked for 1 day. Spent 2 days arguing with sales reps. Took half a day off work, Service tech didn’t show up. Still no oven, or help. I guess Easter dinner is canceled this year…great customer service…last purchase I will ever make at @TheBrick

@creativ_gary Hello, We are very sorry to hear about your experience. Please email us at social@thebrick.com with your invoice details and contact information, and we will promptly follow up with you regarding your complaint.

@TheBrick I made a purchase yesterday. Was guaranteed Saturday delivery. Now won’t be delivered until Tuesday. Poor customer service.

@ArajiManal Hello, We are very sorry to hear about your experience. Please email us at social@thebrick.com with your invoice details and contact information, and we will promptly follow up with you regarding your complaint.

@TheBrick We went to buy a sofa bed today. We were told if the delivery people tried to bring the sofa down to the basement and it didn’t go through the stairs and they had to take it back on the spot, we get no refund back but we get store credit! Never heard of this before!!

@ArajiManal We’re very sorry to hear that you’ve been disappointed with our service. Please email us at social@thebrick.com with your invoice details and contact information, and we will be happy to follow up with you regarding this concern.

@trehans21 We are very sorry to hear that you have been let down by our services. Please email us at social@thebrick.com with your invoice details and contact information, and we will be sure to follow up with you regarding your complaint.

@TheBrick Ridiculous customer service- Ottawa East Store. Received broken furniture. The replacement request was a nightmare. Very rude customer service staff. My room is now clogged with a partially assembled bed, big boxes. I have been told to wait for 4 weeks for replacement

@Deanabtchn2 We are very sorry to hear about your experience. Please email us at social@thebrick.com with your invoice details and contact information, and we will promptly follow up with you regarding your complaint.

@TheBrick dishwasher installed from hell. Installers didn’t know what they were doing, damaged my flooring, installed it crooked and left with my counter brackets. Was told once I got my flooring fixed they would come rectify but today told too bad as I didn’t buy ext warranty

@strongtea506 We are very sorry to hear that you have been let down by our services. Please email us at social@thebrick.com with your invoice details and contact information, and we will make sure to follow up with you regarding this complaint.

My niece bought #1 picture at @TheBrick, and picture #2 & #3 is what she got. No return. No refund. No exchange. DO BETTER @TheBrick

@Deanabtchn2 We are very sorry to hear that you have been let down by our services. Please email us at social@thebrick.com with your invoice details and contact information, and we will make sure to follow up with you regarding this complaint.

@daboii92 We’re very sorry to hear that you’ve been disappointed by our services. Please email us at social@thebrick.com with your invoice details and contact information, and we’ll make sure to follow up with you regarding this complaint.

@TheBrick hello I’m having issues with a refund . Can you DM please Thank you

@OmobaLadeoye We are very sorry to hear about your experience. Please email us at social@thebrick.com with your invoice details and contact information, and we will be sure to follow up with you regarding this complaint.

The general public needs to be aware of @TheBrick unscrupulous practices with customers.i will be waiting for the company to resolve my issue within 48 hours or I escalate! and tell my story publicly if they do not do the needful. Cc:@TheBrick Thanks Concerned customer

@riz_mohamed We are very sorry to hear about your concerns regarding the warranty policy. Please email us at social@thebrick.com with your invoice details and contact information, and we will promptly follow up with you regarding your complaint.

We had a terrible experience @TheBrick. We bought a table and extended warranty. When the table was received it was faulty and after arguing with customer service another table was sent with the same issue and additional damage. I would not recommend the Brick in Coquitlam

@YashJadeja4788 We’re very sorry to hear that you’ve been disappointed with our services. Please email us at social@thebrick.com with your invoice details and contact information, and we will ensure that your complaint is followed up promptly.

@TheBrick your chains need to do better at customer service. It has caused undue stress and hardship for me today. I was given a 3 hour window for delivery and on the last minute (literally) of the 3 hour window the delivery team calls me to give me a heads up that they will /2

@lowesy72 @Whirlpool_CA We're very sorry to hear that you've been let down by our warranty services. Please email us at social@thebrick.com with your invoice details and contact information, and we will ensure your complaint is followed up promptly.

3rd party warranty, no understanding and customer care after 5 visits, and now told sorry is not acceptable. The claim or issue remains, and the unit should be replaced after this many calls to rectify. @Whirlpool_CA @TheBrick This provides customer concern and uncertainty

@OmoNaija001 @riouxjason We're very sorry to hear that you've been let down by our warranty services. Please email us at social@thebrick.com with your invoice details and contact information, and we will ensure your complaint is followed up promptly.

@riouxjason @TheBrick Never ever buy warranty let alone anything from the @TheBrick. Worst time dealing with warranty #badservice #thebrick I had same experience

Never ever buy warranty let alone anything from the @TheBrick. Worst time dealing with warranty #badservice #thebrick

@HV_holsteins We’re truly sorry to hear about your disappointing experience with our service. Please send us an email at social@thebrick.com with your invoice details and contact information, and we will promptly follow up with you regarding your complaint.

We bought a bunch of furniture and a new bed for the oldest, 1st week of July. In the delivery was half a queen bed. We didn't order a queen bed. We've called every couple weeks since to see if @TheBrick could come it. Crickets When is it mine?

@riouxjason We are very sorry to hear you have been let down by the warranty services. Please email us at social@thebrick.com including your invoice details and contact information and we will be sure to follow up with you for this complaint.

@SmellGutFeelGut For assistance with a complaint, please email us with your contact information, store location visited, and a brief description of your complaint to social@thebrick.com

@TheBrick I know Bestbuy is garbage in terms of dealing with walk-ins but here's to hoping i have better experience buying a new washer there or Tanguay, Leon's, etc....

@TheBrick I understand times/landscape have changed, are tougher but shouldn't that be a motivator for your sales reps to hustle more, pay more attention to walk-ins instead of being on their phones - especially answering a phone in mid-conversation with clients? WOW.

@Ngo_lois for assistance with a complaint, please email us with your contact information and invoice details to social@thebrick.com

@TheBrick Bought a brand new bed frame from the store, sales guy was looking for the slabs of the bed, couldn't find it, asked me to cone the next day to pickup. I got them and didn't set them up for a while, only to set up; @TheBrick sold me the wrong slabs. Customer service "0"

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@SweetCakers @dianehosak for assistance with a complaint, please email us with your contact information and invoice details to social@thebrick.com

@dianehosak @TheBrick I could only fit soo much in my post. But, that is also true. We requested to have our old mattress removed and they refused. Told me to call the store!

I just got 2 new mattresses delivered from @TheBrick We had 3 “Canadian” delivery men. They didn’t speak any English while they worked in my house. That made me feel VERY UNCOMFORTABLE. Is this the level of privilege you give your employees?!? This is Canada, we speak English.