MTN South Africa

@Stu5Kart @KerryHaggard Hi there, We are sorry to hear that. Please inbox us your details so we can look into what transpired. ~TAV

@KerryHaggard @MTNza MTN are scum. They said my type of contract no longer existed so they upgraded me to a more expensive one without asking. They also didn’t want to accept my cancellation at first. Scum

My mom passed away late April. A death certificate and death notice are not sufficient for @MTNza to cancel her month to month contract - they need a doc from the Master's Office - which can take up to three months (or more!). In the meantime, they still bill a dead person.

@Sandyn46123 @n_khetla @KerryHaggard Y'ello @Sandy, Kindly send us a DM for assistance with your query. ~TGS

@n_khetla @KerryHaggard @MTNza Me too they still billing me for a returned router

@KerryHaggard @MihlaliTywakadi Hi Kerry, we’re truly sorry for your loss. We understand how important it is to have this matter resolved with care and urgency. Please send us a DM with the account holder’s details (name, ID number, and contact number), and we’ll make this a priority for you. ~MAT

@AdolphMokhala @Aviwe_ii Hi there, Thank you for your feedback. We’re glad to hear that you have successfully received your 1GB data. ~DM

@Aviwe_ii @MTNza I received my gift, thank you @MTNza

MTN said they'd gift me 1GB of data if Bafana Bafana scores yesterday and Mokoena delivered bo fvcken @MTNza 🤘🏿🤌🏿

@vivmulders @Emma_Modiko_ @KerryHaggard Yello thanks for reaching out. Please refer to your inbox we have responded.

@KerryHaggard @MTNza Go into a MTN branch fighting! My son was battling to cancel a contract, he hadn't even received the router, and they were making every excuse under the sun. I demanded the contact details of the CEO and all of a sudden it was quickly canceled!!! Fight!!!

@mmaphenya @KerryHaggard Hi @mmaphenya, we're sorry to hear that. Please DM us your details so we may look into your query for further assistance. ~ NM

@KerryHaggard @MTNza I have cancelled my contract twice with them and they are still debiting me. 🥲 I will never ever take a contract with them again

@Ben_Malubane @BafanaBafana Hi there, Thank you for your feedback. We’re glad to hear that you have successfully received your 1GB data. ~DM

@MTNza @BafanaBafana Thank you.

@MTNza You sent me a 1 gig free gift message in celebration of the 1 goal scored by @BafanaBafana unprovoked but my gift basket is empty in my app. @MTNza Why are you lying to your network user?

@DaleKopping Hi Dale, Thanks for reaching out, and apologies for the inconvenience. To contact the call center, please dial 135 from your number and follow the voice prompts, select option 2, then option 0, to be connected to an agent. Alternatively, please DM us so we can assist you. ~DM

How do I get through to a service champion? It used to be dial 135 then press 0 and now that doesn't work. I need urgent assistance please. 0638516380 @MTNza

@zmbulawa Hi there, thank you for reaching out to us. Kindly note the free 1GB can be claimed using the MTN App. ~ NM

@MTNza how do I claim my gig. Bafana scored kaloku izolo. Make it so.. 😊

@KerryHaggard @michelleabode Hi @KerryHaggard: We are sorry about your loss. Please DM us to address your concerns. ~LT

@Gaddafi187 @KerryHaggard @vivmulders Hey there, kindly advise on how we may assist you. ~MM

@KerryHaggard @vivmulders @MTNza What do you mean they "won't do it" my sister cause a scene and make noise the lady just said soo you are the customer

@BantsekeTh38704 @maphumi_ @KerryHaggard Y'ello Thapelo Bantseke, thank you for reaching out. Please drop us a private message/DM for assistance. M.M

@maphumi_ @KerryHaggard @MTNza I have been there..nd I am done.

@KerryHaggard @0706_danielle Hi Danielle, we're sorry to hear that. Kindly DM us your details for further assistance. ~ NM

@KerryHaggard @DOJCD_ZA Hi @KerryHaggard, We sincerely apologise for the frustration and inconvenience caused by this delay, especially given the sensitive nature of the matter. Please DM us with the relevant details so that we can escalate the matter for further investigation and assistance. ~DM

. @DOJCD_ZA My attorneys have been trying for weeks to upload docs pertaining to my mom's estate, and get told to just keep on trying because the system is struggling. In the meantime, I cannot cancel her @MTNza contract without the document you need to issue. How is this right?

@KerryHaggard @noma_iv Hi there. We are sorry to hear that. Please reach out to us via DM so we can assist you further. ~PN

@RoyKoyo Hi Roy, apologies for any inconvenience caused. There was an issue with the MTN app, but it has since been resolved. Please open the MTN app, go to Discover, and check under the MyGifts tab for the data bundle. Please advise if you are still unable to claim the bundle. ~AR

@MTNza promising us free data if Bafana scores and till now nothing. It's not surprising, that all happens in South Africa, promises and no deliveries

@UsinazoKhumalo Hi there, kindly inbox us your query so we can assist you accordingly.

@MTNza I got the SMS to claim my gift, but I can’t do so kwi app 😩 There’s literary no data sana

@LTibe97729 Hi there, apologies for the delayed response. Kindly log in on the MTN app to claim your gift. ~N/M

Ekse bafo @MTNza ... You promised me 1GB if Bafana score a goal izolo and the boys delivered, now It's your turn🤷🤷🤷

@JasonvdSkakel @KerryHaggard Hi Prodigal_son 🇿🇦, we are sorry to hear about your experience. Kindly share your query via DM for further assistance. ~CD

@KerryHaggard @MTNza MTN is the worst. Im still struggling to cancel their month to month contract because they telling me about weird amounts that make no sense. Im canceling the contract due to no service yet the still bill me. I took thier router to the store but was turned back on 2 occasions.

@ZodumoMthiyane Hi Zodumo, we sincerely apologize for the unsatisfactory experience. Please DM us your details so that we can investigate and assist you further. ~AR

They are the pits , I’m currently battling them for a mistake their employee @MTNza did when I returned the router to cancel the month to month home plan. Now the router is apparently missing and I have to pay for it