Telstra

@annabell_JG Hey Annabell, after an app update or installation, you will need to sign back into the app using your passkey or password, however you shouldn't need to create a new password or passkey as your existing info should still work as normal! -Febey

@Telstra why does overtime telstra app updates on my mobile suddenly I have to change all my login details passkey etc. This is very frustrating @telstra

@lord_tizza Thanks for your patience; the outage page - outages.telstra.com - will have an ETA listed as soon as we have one we're confident of. - Matthew.

And Telstra support said it was a fault, after a hour and a half of trouble shooting. I checked NBN and looks like a service outage in our area - checked a couple of addresses in our road. How long do these usually take to resolve? I was looking forward to a good long weekend :(

hey @Telstra - home internet has taken a hit for some reason last night around 7:30ish. ODU light on our NBN box is red, power and status green, and one red light on signal strength. Ae have some internet but speed is very bad compared to what we normally get. 1/

@Miss__84 We certainly don't want to charge for a service we're not providing. Has she reached out to us directly, do you know? - Matthew.

@Telstra No idea i havent spoken to her yet but this is a fair bit of crap youre pulling on an elderly and vulnerable woman... could almost inch into elder abuse considering youll still ask her to pay her full bill

Agaiinnnnnnn @Telstra again. A war widow with a serious heart condition without the use of her phone because of an nbn outage. But how does that affect the mobile phone useage Youre the absolute worst company. She feels cut off from the world. But hey she has the internet

@GibboBG Thanks, Gibbo. No recognised outages currently. Do calls work okay? - Matthew.

@telstra mobile signal has been weak all day from Binda 2583 tower.

@HypocriticOathe Not great for 3 bars of 4G, and plenty of upload. Looks like congestion, possibly more services trying to connect there over Easter. Is it normally good there? - Matthew.

@Telstra Explain to me like I'm 5 years old, why I should be paying your second price increase in 12 months for less and less service. This is south coast NSW 2 hours from Sydney. Shameful.

@scrumblebum1 Concerning. Is this in areas we believe we cover? - telstra.com.au/coverage-netwo… - Matthew.

@Telstra No they are problematic

Will @Telstra ever get good signal in the blue mountains. Seriously you are pathetic in your coverage. How about I stop paying the bills you money hungry pieces a manure

@TheGrassmanVT Any known outages where you are? - outages.telstra.com - Matthew (proud nerd)

@Telstra For many moons my internet connectivity has been of an unstable condition, the mighty 5G network cutting out frequently which proves to be troublesome, especially during my prospects of entertaining an online audience.

@Telstra fix your internet service you damn nerds i just wanna stream

@yehnomaybe @Melair Thanks for your patience; we're working through a broader problem with the 4G network there at the moment. Updates here - outages.telstra.com - Matthew.

@Telstra mobile network speed at @Melair (AKA Australia's best airport) totally killing it. World class and totally not embarrassing

@HydraBoom Thanks for raising this, and for your patience. Any known outages where you are? - outages.telstra.com - Matthew.

@Telstra how can you justify the amount you charge for a service that clearly isnt being provided. Your faults department cant even maintain a phone call to provide assistance.

@fatryy218020 Thanks for your patience in this? Do you have an open fault case with the team in the app? - Matthew.

@Telstra just get my new net box sent to my house since thats the only way you guys fix problems

@Miss__84 Thanks. That NBN problem is marked as resolved. Is she still having problems with it? - Matthew.

@Telstra Redcliffe qld 4020

@Andrew_Godman It isn't exclusively for regional customers, anyone who's needing assistance maximising the coverage within their area is more than welcome to complete this webform! -Febey

@Telstra I live in Melbourne. Is this form for regional?

This is the coverage @Telstra says is normal on 5g 2 years after they removed the microcell across the road lol speedtest.net/result/i/70188…

@Andrew_Godman In that case I would suggest completing this webform here - telstra.com.au/forms/regional…. This will create a callback from our network team who will be able to discuss any upcoming planned improvements or options available to improve your overall service! -Febey

@Telstra Yes, they said there’s no issues…

@jumbarrawa Not trying to give you the run around at all, just informing you about the best avenues to have this investigated! If the link didn't determine any fault, I'd suggest reaching out to our faults team directly as they will be able to investigate and monitor the service. -Febey

@Telstra troubleshooting on why the internet goes out ?? hmmm when the website says it's not actually going out and there are no planned outages.. ok this should be gold .. where would I be without your company giving me the run around.. heaps awesome

Twice this morning, you have bumped me off @telstra. What is your deal ?? Your service has disconnected over a dozen times in the last few days. I think I need to take you to the ACCC. I do not have the luxury of waiting 20 minutes each time your service goes down. seriously. We're going to have words today. This is RUBBISH. ALDI buying lines from you, and THAT is not going down at a 1/3 of the price you sting me for.

@Andrew_Godman Really appreciate the screenshot! Have you raised this recently with our faults team at all? They are available via the 'Help' section of our MyTelstra app and also via 132200! -Febey

@Telstra Here but please note the lag is horrible and affects application performance. It’s also a different time of day

@jumbarrawa Appreciate the info! I'd suggest giving our troubleshooting link a try here: myservices.telstra.com.au/get-help, this will raise a case with our faults team if unable to improve your service directly. Alternatively, you can call faults directly on 1800834273, option 4 when prompted. - Febey

@Telstra Home internet, yes. And if yesterday and the day before are any indication, it will go offline at any point now.AGAIN

@Andrew_Godman When you’re able to, it would be great if you could complete a speed test via the 4G network as this will give us a better understanding of the service within your area and any options we may have available! - Febey

@Telstra Not at home right now, but I’ve tried it in the past to no success when speeds are poor. I use to get 5 bars of 4g when the old tower was over the road. Now it’s 1 bar or either 4g or 5g after the “upgrades”