Telstra

@tusharkr4u Thanks for raising this, Tushar. We'd certainly aim to get the port done quicker. Has Apurba asked us to add you to the account as an authorised contact? - Matthew.

@Telstra ABSOLUTELY DISGRACEFUL service! My friend Apurba moved to Newcastle & ordered postpaid mobile plan with number transfer (Order #C261315159285) on 13 Mar. System says ‘completed’ on 19 Mar—but ZERO service days later! No calls/texts/data all weekend. Stranded in new city

@Telstra ABSOLUTELY DISGRACEFUL service!

@scrumblebum1 Thanks for your feedback; are you somewhere we believe we offer coverage? - telstra.com.au/coverage-netwo… - Matthew.

I wonder when @Telstra will ever get down good coverage for their mobile phones in the mounts. It’s 2026 for gods sake. , you charge heaven and earth for services and constantly fail to deliver. Thank to telstwa I have missed 3 medical calls. You’re a fucking joke.

@craigcook3 We had a problem in Malvern 5061 but that was marked resolved almost a week ago. Let me know how you go with calls. Also run a speed test on the data - speedtest.telstra.com - Matthew.

@Telstra I haven’t tried to make one but I will and get back to you

So @Telstra my phone wifi service doesn’t work, i get the circle of death, on my bus to Adelaide from Cross Rd until Greenhill Road. You were doing work in this area last week but claim to have resolved all issues. Could you double check please?

@craigcook3 Do calls work okay in that area at the moment or are they affected too? - Matthew.

@Telstra Yep, I’m using an iPhone 8. My wife has the same issue with an iPhone 12..The bus travels along Duthy Street from Cross Rd to George Street to the junction at Greenhill Road. No where near Anzac HwyReception is fine after we cross into Hutt Street. First noticed a week ago.

@Fabulous_Red Thanks, Leon. We'd expect calls and SMS to be affected as they use 4G, but emails should be okay on 5G only. Has it since come good? - Matthew.

.@Telstra Can you please explain why scheduled maintenance for 4G network in a suburb can affect my 5G connectivity 🛜? Messages cannot be sent nor received, emails do not load and nothing work on my phone despite my phone showing 5G connectivity 😡. LH

@mikpara Hi Michael. It's up and running okay in most places. If it's still acting up, check our outages page - outages.telstra.com - and let me know the result. - Matthew.

@Telstra is the Mobile network working?

@suehodges61 We have many authentication options available, with a few being designed specifically for remote, accessibility and vulnerable circumstances as we’re aware heading instore may be unachievable for some customers. (2/2) -Febey

@Telstra Hi Febey. I understood from your previous tweet that the only option is to visit the store if 2FA does not work? Please clarify!!

@Telstra I have had my phone cut off but have paid the bill. I cannot reach Telstra by phone because the AI does not send the required text message and there is a 2-hour wait online. Not good enough. Time for the Ombudsman.

@suehodges61 Happy to clarify! While many of our customers are authenticated using a one-time code option, this isn’t our only option before we refer a customer instore with ID. (1/2) -Febey

@annabell_JG Hey Annabell, what's been happening with your mobile service? Have you checked our outage webpage for any known interruptions in your area? You can access this here - telstra.com.au/outages. -Febey

@Telstra seriously make your services better i can't believe we have such rubbish reception

@suehodges61 You’re more than welcome to raise a case with the TIO, a dedicated case manager will be in touch within 3-5 business days to discuss this further with you! -Febey

@Telstra Complaint lodged with the Ombudsman. I don’t think Telstra is complaint with accessibility regulations (which is based on my work business’s wok with these regulations). I have sent screenshots of this interaction to the Ombudsman.

@suehodges61 We offer different forms of authentication for various circumstances including remote and accessibility circumstances, however as these are established processes, they fall under our existing authentication options which I referred to in my previous response! -Febey

@Telstra That’s not good enough: sorry. That’s just an excuse. What about remote and regional people? Even the ATO can authenticate in person. I’ll make a complaint to the Ombudsman today.

@suehodges61 Thanks for the update, glad to hear this has now been sorted! Our messaging option should always work, however if a customer can’t be authenticated via one of our authentication methods, they will need to visit one of our Telstra stores with ID due to our security process! -Febey

@Telstra I managed to get through - thank you. However, Telstra absolutely needs to allow someone to reach an agent without authentication if that does not work.

@suehodges61 I’d love to help, however our DMs aren’t working due to a glitch with X/Twitter. If you open the link I sent through and click on the ‘Chat Now’ button, a chat will pop up where an agent will respond ASAP and should be able to authenticate you by sending an SMS via email! -Febey

@Telstra I have done that but can’t get through! Please ask someone from Telstra to call me - dm me and I’ll send my phone number.

@suehodges61 I only ask as we’ve been transferring our customers over to our new system which generally results in different payment info, however this is always communicated via email well in advance! (2/3) -Febey

@suehodges61 Morning Sue, this is very strange as services are generally only suspended/disconnected if the payment hasn’t been made quite some time after the due date. Have you checked your emails to ensure that your payment method hasn’t been changed? (1/3) -Febey

@DogAct @bennymcslats Hey Zac, has this just started recently, or has this been occurring for some time now? I can see a couple of unplanned mobile outages impacting Fullarton which appears to be reducing services across neighbouring suburbs which you can view here - telstra.com.au/outages. -Febey

@bennymcslats @Telstra @Telstra this issue is happening all the way from Unley through to Mitcham. I have 5 staff with the same problem, our office is in Unley and they can’t use their phones. You have peopling discussing it on Facebook as well. Telstra support has been useless, it isn’t my device.

Next to no mobile signal on Unley Road - a main arterial road (we are 5 minutes south of the CBD). @telstra, it’s 2026. May be a “first world problem” but seems unacceptable. It’s actually hurting business for me.

@JamesDeezy86 I can see some planned maintenance works due to commence on 23/03/2026 which may help improve the overall 5G service within the area! You can view this here - telstra.com.au/outages. (2/2) -Febey

@Telstra how is it possible that I can be in Robina, Gold Coast, in 2026 and only have 1 bar of 5G… didn’t know this part of the world was essentially a 3rd world country

@JamesDeezy86 While it won't be full bars of reception everywhere within serviced areas, we do continue to invest heavily on improving and expanding the mobile network across the country. (1/2) -Febey