Tracfone Wireless

@neise913 Hi there! We can definitely help you to redeem your loyalty rewards points. Could you please send us a DM? See you there!

@Tracfone how do I get my rewards points from refilling my phone minutes from Walmart.

@BlackGlobalInfo We’re sorry for the long wait and frustrating experience. We want to check your account and help resolve this service issue right away. Please send us a private message now so we can get everything sorted out for you.

@Tracfone @Verizon @FTC @BBBCentralVA I paid for a plan and a representative gave me the plan I told him I didn't want. representatives have kept me on the phone scamming me for the past 24-hours. Is this the new business model? #BBB

@RoadScholar19 Please send us a DM with your account details or phone number so we can look into this for you right away. Thank you!

@RoadScholar19 We hear you clearly, and this is absolutely not the experience we want you to have. We take these matters very seriously and want to review your account details immediately to get you the exact plan you asked for and investigate what happened during your recent interactions.

@Mobert26 Hi there! Please accept our sincere apologies for the service issues you have been experiencing. We have just sent you a direct message to provide further assistance with your account, and we look forward to connecting with you there.

@Tracfone @Tracfone only bills and collects your money. TRACFONE PHONE SERVICE AND CUSTOMER SUPPORT ARE THE WORST ON THE PLANET.

Me sound asleep knowing my phone plan is on auto-pay.

@GewelleeO Hi there! We’re so sorry to see you’ve had this experience, that is definitely not the standard we aim for! We want to get this sorted for you right away. Please check your DMs.

@Tracfone Been talkng to customer service for 2 hours. He said he is having trouble fixing my problem, then hung up me.

@Tracfone you are horrible

@justbriton Hi there! I'm really sorry to hear that you haven't received a response to your unlocking request yet. Don't worry, I can certainly help get this sorted out for you. Please check your inbox, as I'm sending you a private message now.

@SawyerMerritt @elonmusk I submitted an unlock request to @Tracfone for a phone that was accepted by their program and was far beyond the criteria for unlocking. This was 3 months ago, I have not received a response

SpaceX has joined three other industry groups in calling on the FCC to adopt a nationwide policy to automatically unlock phones tied to a carrier’s network 180 days after activation. “Automatic mobile device unlocking is essential to protecting consumer choice, promoting competition, and lowering costs in the mobile marketplace. We urge the FCC to prioritize the needs of consumers and their families over large corporations’ abilities to thwart competition,” SpaceX says.

@JoannaSmo Hi there! We’re so sorry to see you’ve had this experience, that is definitely not the standard we aim for! We want to get this sorted for you right away. Could you please send us DM?

@Tracfone I paid for a year on 5/14 now my phone is inactive and says I need to pay again even though it says I'm good for a year

@JoannaSmo Thank you for doing business with us. We would like to check what is going on with your phone please send us a DM or write to us on any of our Social Media platforms, we'll be happy to help you.

@Tracfone @Tweety66771 Improving? I had great service for years and started having problems months ago. Now I can't get text messages unless I'm on my home internet. It is telling me I don't have a sim card inserted while I'm away from home. Google maps stopped showing shared location, and other.

I got a text that @Tracfone is now part of @Verizon . For the past week my phone is operating at 4G. Before the switch I had 5G all the time. So much for improving service.

@justcuzicancan Hi there! We’re so sorry to see you’ve had this experience, that is definitely not the standard we aim for! We want to get this sorted for you right away. Could you please send us a DM?

I just had the worst service from @Tracfone I was on hold with the first person for about 40-50 minutes she was fine but somehow we got disconnected. I called back and could barely understand what she was saying. She had me on hold for another 40 minutes where i had to keep making sure she was there. The website has isues so I cannot do a simple transaction to purchase minutes and the rep couldn't do it either. They said it was going to be another 3 days until support can get back to me just to buy minutes. We have had this service for years but this year I have had to call in 3 times and this last time was the last straw.

@TimCary Overcharges are never a welcome surprise, and we want to make this right. I’ve just slid into your DMs to gather a few details and get this squared away for you safely. Let's take a look. 🔍 -Ryan M

@VeganCatBounce Hi there! Thanks for your mention. We're sorry for the issues and confusion this has caused you. Please send a direct message for further assistance.

@Tracfone Is there any confusion about my cancelation? how many more times do I need to tell you , you are poor qaulity. force me to another survey and I still say you suck!

@Ogk1052395 Hello! Thank you for bringing this to our attention. We hope you are enjoying an excellent trip. To provide you with further assistance regarding unlocking your device, we will contact you via private message, please keep an eye on your private messages.

@Tracfone I am currently abroad in Nigeria and trying to get my eSIM device unlocked. The automated website portal states that my device is ineligible, but because it is an eSIM-only model, I cannot activate it locally. Can a customer care agent please look into this

@TormentedOwl Thanks for your mention, we just sent you a DM for further assistance; we'll see you there!

@Tracfone Bought this card at Target, redeemed it. Phone stopped working on next billing cycle due to insufficient funds. Called in and was told there was no $45 unlimited plan. There clearly is I just bought the topup card. Refused to reactivate unless I added more money!

@vantice I have our system open on my screen right now—let’s track down that card code and get your service turned right back on immediately. Pop into our DMs right now, and I will personally track down that airtime card and get you reconnected without any more delays.-Joel Y

@Tracfone As the app no longer works for me, I called yesterday to add time. It said it was safelink, not tracfone, but same company so I continued. It said it worked. I get up today texts aren't working. I call, it says my service isn't activated, card code already used. Wth?

@vantice Tracfone and SafeLink do share the same network, so it sounds like the system accidentally misrouted your airtime card or hit a glitch during processing. -Joel Y

@vantice Thanks for bringing this to our attention! Having your phone suddenly stop working after you just paid for time is incredibly frustrating, but I am stepping in right now to get you reconnected. -Joel Y

@bsabbath64 Hi! We understand that you need to have your email removed from our end, since you are now looking forward to getting any update regarding your services via SMS, and we would love to help you with that, so please send us a DM. We'll be more than happy to help you!

@Tracfone, Please unsubscribe: bsabbath64@gmail.com. SMS, only.

@laurie_wiegler Hello , thanks for bringing this to our attention. It’s very important to have fluid access to your phone. Please send us a DM, so we can look into this immediately and help you resolve it.

@SocialSecurity Just spent an hour at your office to update my number because your system won't verify a @Tracfone. The man was nice snd will be calling me back, but alas, it's still not recognizing the ONLY no I use. Old phone screen is smashed. Help!!!! I deserve fluid access.