Tracfone Wireless

@Ogk1052395 Hello! Thank you for bringing this to our attention. We hope you are enjoying an excellent trip. To provide you with further assistance regarding unlocking your device, we will contact you via private message, please keep an eye on your private messages.

@Tracfone I am currently abroad in Nigeria and trying to get my eSIM device unlocked. The automated website portal states that my device is ineligible, but because it is an eSIM-only model, I cannot activate it locally. Can a customer care agent please look into this

@TormentedOwl Thanks for your mention, we just sent you a DM for further assistance; we'll see you there!

@Tracfone Bought this card at Target, redeemed it. Phone stopped working on next billing cycle due to insufficient funds. Called in and was told there was no $45 unlimited plan. There clearly is I just bought the topup card. Refused to reactivate unless I added more money!

@vantice I have our system open on my screen right now—let’s track down that card code and get your service turned right back on immediately. Pop into our DMs right now, and I will personally track down that airtime card and get you reconnected without any more delays.-Joel Y

@Tracfone As the app no longer works for me, I called yesterday to add time. It said it was safelink, not tracfone, but same company so I continued. It said it worked. I get up today texts aren't working. I call, it says my service isn't activated, card code already used. Wth?

@vantice Tracfone and SafeLink do share the same network, so it sounds like the system accidentally misrouted your airtime card or hit a glitch during processing. -Joel Y

@vantice Thanks for bringing this to our attention! Having your phone suddenly stop working after you just paid for time is incredibly frustrating, but I am stepping in right now to get you reconnected. -Joel Y

@bsabbath64 Hi! We understand that you need to have your email removed from our end, since you are now looking forward to getting any update regarding your services via SMS, and we would love to help you with that, so please send us a DM. We'll be more than happy to help you!

@Tracfone, Please unsubscribe: bsabbath64@gmail.com. SMS, only.

@laurie_wiegler Hello , thanks for bringing this to our attention. It’s very important to have fluid access to your phone. Please send us a DM, so we can look into this immediately and help you resolve it.

@SocialSecurity Just spent an hour at your office to update my number because your system won't verify a @Tracfone. The man was nice snd will be calling me back, but alas, it's still not recognizing the ONLY no I use. Old phone screen is smashed. Help!!!! I deserve fluid access.

@meanassdevilcat If you're still having issues, and we can't resolve it here, please send a Direct Message (DM) to any of our official social media channels. Our team there can help you get back online quickly!

@Tracfone I can't call you because you dropped my service after Tracfone failed to deduct the money owned.

I got a text that @Tracfone is now part of @Verizon . For the past week my phone is operating at 4G. Before the switch I had 5G all the time. So much for improving service.

@meanassdevilcat Hi! I’m sorry to hear that your Auto-Refill didn't process, causing your service to be interrupted.

@payne_rich47198 Hello! We'd love to help with any issues you may have with the extra charges. Could you send us a direct message on one of our social media channels with the details so we can help you? Thank you!

@Tracfone @Tweety66771 You people just charged me twice,once on each card ,$17 on one and $10 on another, I WANT MY MONEY BACK NOW!!!!!!!!!

@daviesgeek We appreciate the honesty! Getting asked the same question twice is never the goal. Glad you got everything sorted, but we’ll definitely share this dialogue with our team to help make our support flows more efficient. Thanks for sticking with us!

@Tracfone . I was able to get into it, no big deal, but the customer service script needs to be updated! Stuff like this (again, paraphrased for char limit): Agent: "make sure your phone is up to date (provides detailed steps)" Me: "did that, no updates" Agent: "Is it up to date?"

. @Tracfone you need to up your customer service. These are real portions of a chat conversations I've had over the last few days, a little paraphrased for brevity's sake: Me: "I'm having connection issues on my phone" Agent: "I've sent a OTP to your phone to authenticate"

@VDowd1672 Hello Vicki! Thank you for taking the time to post your comments! From time to time the automated system may experience some delays when is under maintenance. Send us a private message to continue assisting you.

@Tracfone why is 611611 not giving a balance breakdown for prepaid cards? it used to give me minutes, data and talk ? whats wrong?

@kraebae Thank you for doing business with us. We would like to check what is going on with your phone please send us a DM or write to us on any of our Social Media platforms, we'll be happy to help you.

In 2026, it's takes 4+ hours for @Tracfone to not activate your new device. Customer service claims they'll call back to help finish set up, and don't. Disgusting.

@kraebae It will be a pleasure to help you switch devices. We will send you a direct message to assist you.

I've never had such an awful experience like I have with @Tracfone today. Absolutely disgusted with the lack of help I'm receiving, while trying to switch my mom's devices.

@HomePhone164588 We are ready to help, please send us a DM so we can review your account and track down where those units went. We value your loyalty and want to do everything possible to help restore those balances.

@Tracfone Yeah, that is until one customer support agent tells me one thing, and then another support agent tells me, I didn't tell you that and I end up losing over 5000 minutes, 5000 texts and 5 GB data. All I got was a too bad so sad! Like they can't give it back to me?

Unlimited carryover + no contracts + Tracfone Rewards = 😊

@HomePhone164588 We want to make this right and look into exactly what happened with your balance history. While we can’t access private account details here, we want to look into this so we can investigate the discrepancy.

@HomePhone164588 It's completely understandable why this would be so incredibly frustrating. Losing a balance of that size is a serious matter, and receiving conflicting information from support only adds to the stress. That is certainly not the experience we aim to provide.

@LauraLaLuna1 We genuinely apologize for the lack of respect you received. Please know that this isn't the standard we strive for, and we'd like to step in immediately to investigate why your rollover data disappeared and make sure you get those back. Kindly send us a DM on social media.

So I've been using @Tracfone for over a couple years now. I am on their rewards program. Today I refilled my service using my points and they took all of my rollover data. I chatted w customer service who low key poverty shamed me n called me a liar. Is this how you do business?

@bleufishcat Hi there, I sincerely apologize for the issues you're experiencing with our website. We know how important it is, and in some cases, it may be a glitch on the web. Have you tried using another browser? If you encounter issues, please contact us again for further help. Thank you!

@Tracfone I’m wondering if you are going out of business. Your website is very difficult to navigate, cluttered, and seemingly neglected.