Tracfone Wireless

@ElijahHend19606 I hear you, and I’m sorry that things have been so frustrating lately with your service and billing. It shouldn't be this much of a struggle! If you could send us a DM, I’ll personally make sure we get everything back on track for you.

Yeah, I think I'm done with @Tracfone. So many issues with connection and billing, it's ridiculous. @Mintmobile, here I come!

@reesposi Hello there! We are so sorry to hear you are having troubles with your service plan. Please check your inbox, we have sent you a DM to help you in the best way possible regarding this matter! Thanks!

@Tracfone Went to purchase advertised "90 Days Basic Phone Prepaid Plan - 60 Minutes for $19.99" and got message "YOU ARE NOT ELIGIBLE". I don't need any more text or data for my Motorola 5g phone. -WTF?

@SouthernROARS We’re truly sorry to hear you feel this way. We value the relationship we’ve had with you and definitely don’t want to lose your trust. 🤝 We’d like to understand what happened and make it right. Could you please send us a DM?

@Tracfone YOU AINT GONNA SCAM ME I USED TO LIKE YOU NOW YOU ARE A SCAM

@acardnal Hi there! Thanks so much for taking the time to share your thoughts on the app. We’re always looking for ways to make things smoother, and hearing directly from people using it every day is the best way for us to do that.

@Tracfone I don't like your new app for Android phones because it doesn't tell me when my current plan expires! Your previous app did. Please fix this feature.

@utopia1057 I understand your urgency to connect with our Executive Resolutions team. In any case, I’d be more than happy to assist you directly first. If you grant me the opportunity, I promise to do my absolute best for you. Please DM us, so I can provide assistance right away!

@Tracfone Is that the executive resolutions team? If that's the regular support number that's the number that kept giving me the runaround.

I'm convinced that @Tracfone wireless has no idea what's its doing as a company. SAME ISSUE WITH MY PHONE FOR MONTHS! I've been calling for months getting representatives who don't know what they are doing and don't know how to fix my phone.

@ArchiesSqueeze We're here to help break down what these charges are and why they’ve shifted. Please send us a DM so we can look into this further for you. Thank you!

@underdrummer @Tracfone @FCC What! That is some BS right there!

This is bullshit! When did @Tracfone start charging me to pay for other people's phone service??? This is socialism! The @FCC needs to get rid of this trash! The Government isn't happy unless they're robbing people! Last year this was $1.25 now it's nearly $10???

@ArchiesSqueeze We can certainly hear how frustrating it is to see the bill jump like that, especially when it feels like you're being charged for things outside your service.

@underdrummer We understand how an unexpected increase in your bill can be a significant concern. We’d like the opportunity to review these specific charges with you and see how we can help. Please send us a DM, so we can discuss your account details privately.

@RandyLeviton Could you follow us, so we can send you a direct message? It seems your privacy settings don't allow messages from accounts you don't follow.

@Tracfone You freaking idiots.. I don't have permission from your company

@Tracfone is ripping people off.. they have sold thousands of defective phones and now they can't replace them. They have none left.. stay away from @Tracfone

@RandyLeviton We're sorry, but if you can't send us a direct message to resolve this issue, there's not much we can do. Perhaps you can adjust your privacy settings, so we can send you a message.

@Tracfone It says I don't have permission to dm you.. you guys are really messed up 😞

@RandyLeviton Please tell us everything in a direct message, as we cannot assist you through this channel.

@Tracfone I can't seem to get dm working.. please dm me first

@RandyLeviton We are truly sorry for the experience you’ve had with our devices. To help me provide the best assistance, could you please share a few more details about the issue?

@RandyLeviton We apologize for the frustration this has caused. Please send us a DM, so we can look into this and provide the assistance you need.

@Tracfone I have been waiting for a replacement phone and was told that you don't have anymore because they are all defective.. I am contacting the BBB .and encouraging others to do the same

@bert_forest Hi! We're so sorry to hear that you are having troubles with the new design of the website. It's never our intention to cause you troubles with it, since we are always seeking to improve. Please don't hesitate in reaching out to us by sending us a DM. We will do our best to help.

@tracfone recent redesign of it website has only made the website more difficult to use. Way to go 🥺

@utopia1057 Hello! Thanks for reaching out. We're truly sorry for the SIM card issue and the wait time you've experienced. For further assistance and to get this resolved, please send us a direct message on our social media channels. We're here to help!

@Verizon @Tracfone @CaliforniaLifel 4 days. Hours upon hours just trying to use the BYOP kit I purchased with my own money. Despite numerous times telling your techs that I have a T-Mobile variant OnePlus. They had me activate Sim A which by logic would be the Verizon SIM.

@RAR3PARX Hi there. We're sorry to hear about the issues with your mom’s phone—this certainly isn't the experience we want for you. Don't worry, we’re here to help. Please check your inbox for a private message, so we can look into this immediately.

@Tracfone ur insanely fucking pathetic using Ai for your customer service you fucked it up and now it's transferring my mom's number to my new phone, fucking idiots.

@nevel_carr Please DM us so we can securely access your account and get everything back on track for you! I'm looking forward to hearing from you.

@tracfone where are all my phone lines? They're just gone? I can't renew or buy data because you deleted all the phones from my account except one. And the customer service chat has had me waiting for hours.

@nevel_carr Thanks for letting us know about this. We're so sorry for the stress this has caused you. I can only imagine how frustrating it is to see your lines missing and then have to wait hours for help. We want to get to the bottom of this immediately.

@MikkeMortis You are correct: a standardized response is no substitute for functional software or the restoration of missing account data. Please reach out to us via DM on our social media channels. We'd like to step in and manually correct these display issues for you right away.

@Tracfone @tracfone1170 This isn't the experience you want but that's the experience we have. Maybe it's time you do something about that instead of a copy and paste response. TracFone's app is absolute trash (nonfunctioning ) with no end of service date displayed anywhere. Why?

@Tracfone What is going on with the Tracfone Online Account Manager? I use this to check my balances. Now one phone has been deleted and the other phone does not show an expiration date. So far, the minutes, texts and data are correct but no expiration date.