@JessUsti Hi! We're so sorry to hear this has been your experience, and we'd love to make this right. Can you share your order number via direct message?
@MsLindss Hi Laura! We're so sorry to hear this. Can you send us a DM with your email and order number so we can expedite this with our Customer Care team?
@welldotca it’s now been 5 days of trying to get an answer about my delivery after many of my items arrived damaged. Cans dented, one completely punctured, bag of chips ripped open. I’ve been asked twice for my order number but then crickets. 😤
@LancasterBHoney@PurolatorInc@RexallDrugstore Hi! We're so sorry to hear this was your experience. Our Customer Care team is happy to put a note on your account that details your shipping carrier preference. They can be contacted at: well.ca/contactus 💚
I'm glad @welldotca packed my order with care 💝, @PurolatorInc used their box as a football 😠 Had it shipped to @RexallDrugstore coz I wanted it safe & protected from the heatwave instead of sitting on my porch HA! (Liquids inside) Can I choose a different shipper next time?
@HydroFlask@cliffmoniz Thanks for clarifying @HydroFlask team! We're proud to carry your products and we know our customers love them just as much as we do 💚
@cliffmoniz@welldotca@cliffmoniz - our sincere apologies, @welldotca is indeed an authorized dealer (and a great one!). Rest assured, any product you purchase from them will be legitimate, reliable and covered by warranty. Again, apologies to you both for the mistake!
@voyagevixen Hi! Unfortunately don't have an exact timeline. If you haven't already, make sure to sign up for the product notifications so you're the first to know when it's available! 💚
@soapiie Our team is updating the image to match. If you need to make a change to your order our Customer Care team is happy to help at well.ca/contactus (2/2)
@soapiie Hi Sophie! Thank you for sharing this with us and we're so sorry for the confusion. The product name is correct, so these are the Wild Onion & Yogurt flavour. (1/2)
@welldotca hi there! I ordered the dill chips but they say onion and yogurt on the title, just want to make sure it’s just an error and I’ll be getting the dill ones? Thanks 😊 well.ca/products/hardb…