Hey @Asana I need urgent assistance regarding Case #09144074. A configuration error added 10 seats to our Studio 34 account (£2,914.91 charge). I’ve had no human response yet. This is a billing emergency. Please help us revert this! 🙏

@Nahuelmapuchee Hi there — thank you for reaching out. We'll meet you in DMs to discuss further and assist.

@asana Hi @Asana, thanks for the update from Lorenzo (Ref: refund of £2,914.91 for accidental seats). However, "keeping us updated" isn't precise enough for our finance planning. We need a definitive timeline for the review and the refund. When can we expect this resolved?