CS

@neimanmarcus No you do not have me covered. Nobody is taking care of this issue.

@neimanmarcus Why do you offer something when you don’t have it? You have wasted so much of my valuable time.

@CSgraphite Hello! Please send us a direct message with your order number so we can review this for you. Thank you.

@neimanmarcus Why does this company insist on treating customers like garbage? This is false advertising otherwise known as fraud. I’m not letting you get away with it so easily. I gave NM the opportunity to correct the problem but your personnel online is ineffectual.

@neimanmarcus And they were all cancelled by NM

@neimanmarcus I have two other order numbers

@neimanmarcus This is FRAUD

@neimanmarcus How can you treat your customers like this?

@neimanmarcus WN00009811062 This purchase was made yesterday. What’s happening with this store is outrageous

@astoundconnects I spoke to somebody on November 7, 2024 and I am sure it is a recorded call and you could hear the representative telling me what my bill would be. To always fall back on that “prices can change at any time.” is Woelfle disrespectful, unethical, and even corrupt.

@CSgraphite Hello! Please direct message us so we can review your monthly rate together.-Nadia

@astoundconnects I am having EXTREME billing issues. I had to call 6 times today. Nobody at @astoundconnects is able to escalate my call. I have been a loyal customer for 10 years.

@astoundconnects I am a pretty reasonable person and I always pay my bills on time but $72 plus is just too high for basic internet. I understand all about the structure of these bills. I’ve been doing this my whole life. All I’m asking is that you give me what I was promised.

@astoundconnects Understanding what was promised to me. I feel very unappreciated and abused by being on the phone for over an hour with five or six different people who either drop the call or had nothing helpful to say.

@astoundconnects If a stand cannot honor what they promising me then this is very disparaging because this has been going on for years. They are incapable of keeping their word. I do not even have television service here. I had to call six times today and Customer Service is incapable of

@astoundconnects The representative did the math and we were very clear and she told me that my rate would be $57.48 for one year and yes, a $50 loyalty credit for one year. To constantly change the policy and change the pricing is very disrespectful to the customer. We spoke for a long time.

@astoundconnects Hello Nadia, thank you for coming back to me. I have been a customer for nearly 10 years. I know how to read my invoice as well. I was always told to negotiate when the notice comes saying the rates are going to change. I did do that and I have a work order number to prove it.

@SummitAppliance I have an unsolved issue with a gas range and cannot get the help I need. I have repeatedly called customer service and they are nearly impossible to reach. I really need someone in leadership PLEASE!!!!

@FidelisCare After being on hold for 25 minutes, @FidelisCare dropped my call. This is causing me so much stress. Why can there nobody qualified to deal with my issue?

@FidelisCare I have been trying to resolve a claim issue for months. I have been on hold for 25 minutes now. I cannot get any qualified help with my issues. Why is it always such a struggle with @fidelis? I need a person in leadership to help me. Mem svcs are never qualified

@nobuhotelmiami disappointing 2nd stay at this s hotel. Woefully untrained desk staff causing me undue stress. No steamroom operating, and deteriorated room furniture which I cut my shin on due to exposed wood on the bed platform. Bathroom doors did not close. Not rushing back

@FidelisCare Please have a top tier manager call me today. I have an appointment today which I desperately need. This issue is not being taken care of.