FragilePAK

@CBassMommyDoc @ballarddesigns We are extremely sorry to hear about the issues regarding the delivery of your order. We want to thank you for providing the order’s pro number, it has been passed to a senior representative and we will provide an update with a solution as soon as possible. Thank you.

@ballarddesigns disappointed in delivery vendor @FragilePak. Order number of T7492403 supposed to be delivered today May 7. No delivery window time, only a delivery date. @FragilePak with track # 341U1919713 waited all morn & they say all deliveries for today aren’t happening 😡

@scottbu96148635 @shopmyexchange We are extremely sorry to hear about the lack of service you have received from us. We have gotten your order’s pro number and will be providing an update with a solution as soon as possible. Thank you.

@shopmyexchange @FragilePak Please provide me with an email address of a specific person and title. I am not going to post an order number or send my order number to someone in communications/PR. You have the ability to message me, so if your intent is to provide customer service, please do so.

@FragilePak I hope the contract with AAFES is pulled or at a bare minimum not renewed. Currently emailing regarding my situation. I just want my couch and to stop being lied to.

@retiredfed32 @MontanaRoots @FedEx Thank you for providing the order’s pro number. We will investigate into the issue regarding the order and will provide an update as soon as possible.

@FragilePak @MontanaRoots @FedEx The hood was supposedly on the dock at a warehouse in Butte on Feb 12, 2022. I finally had to drive to Butte myself on about April 7, 2022 and transport it myself. FragilePak denied any responsibility.Faber fixed it. Order # 9272627. Tracking 255U2718413. Kirk Martin was involved

@retiredfed32 @MontanaRoots @FedEx We are extremely concerned to hear about your issues regarding the customer service you have received. We would love to investigate further. If you could please provide the order’s pro number, that would be great. Thank you.

@MontanaRoots @FedEx I had a range hood delivered by a company called FragilePAK. Despite large black arrows indicating "up", there was no scuffing on the proper bottom. It had never been transported correctly and the motor was broken. FragilePAK denied any liability. Awful company. M'fr replaced it.

@TauTechnoMecha @TempurPedic You should be able to now. Thank you

@FragilePak @TempurPedic Your DMs are blocked. Can you DM me so I can send it to you?

tempur-period sucks. @TempurPedic their frame shit the bed MONTHS ago and after threatening a suit I finally got my replacement delivered today and then the delivery guys from @FragilePak damaged my wall “Damage free delivery” my ass! Avoid at all costs.

@frenchcori Ok sounds great. Just double checking again, was your order delivered yesterday?

@FragilePak Not yet. But I was able to schedule for the 25th. 😃 I wasn’t able to confirm on the website or with the links but I found the customer service number and the young lady helped me. Thx!

@FragilePak Where is my sectional? It’s been 10 weeks since I ordered and paid for extra delivery service. I was contacted by Chris on Wednesday that the sectional would be delivered on Friday. Never heard anything. No update - nothing.  Order # 361u1580949

@frenchcori We wanted to double check and make sure this order was taken care of. Has it been delivered and can we consider this complaint closed?

@frenchcori We are having issues with the phone number on the order for the account. If you could please double check to make sure it is correct that would be great. Once we have that it should be ready to schedule.

@krausebt @shopmyexchange We wanted to check in and see if there was still an issue with this order. Have you been able to schedule the delivery?

@FragilePak @shopmyexchange Actually, I just received notification to schedule delivery between next Monday and Wednesday. Given the massive delay, is it possible to expedite delivery?

.@shopmyexchange guys, I ordered my tv on May 30th and I’m still waiting today, July 26th, for my tv. It’s been more than eight weeks since I ordered it and I have no transparency of delivery. This level of service is beyond unacceptable from @FragilePak

@profrbj @ballarddesigns If you need anything else please let us know. Thank you.

@profrbj @ballarddesigns We have an update regarding your order. The service that we were instructed to perform was a threshold service that includes bring the furniture to the first threshold. We apologize for the confusion and you should reach out to the retailer if you want an upgrade.

@ballarddesigns ⬇️⬇️ @FragilePak service is deplorable‼️‼️ 5K in furniture and you deliver to my foyer⁉️Your employees stayed on their phones having a personal convo the entire time‼️And refused to take up 5 steps to my dining room‼️Yet you asked me how many steps on your form‼️

@profrbj @ballarddesigns Thank you for providing the pro number. It has been passed along to a senior level representative who will get working on finding a solution. We will provide an update as soon as possible. Thank you.

@profrbj @ballarddesigns Thank you for your patience and we look forward to solving this matter shortly. - AR

@ballarddesigns @FragilePak @ballarddesigns @FragilePak This is your email response. I look forward to your drivers returning to properly finish the job‼️

@krausebt @shopmyexchange Yes we have an update regarding your order. We are moving the package to its correct final destination warehouse and it will be ready to schedule by Wednesday. If there are any other issues with the order please let us know. Thank you.

@FragilePak @shopmyexchange Hello, has there been any progress guys?

@krausebt @shopmyexchange Thank you for providing the pro number. It has been passed along to a senior level representative and we will provide an update as soon as possible.

@FragilePak @shopmyexchange 263U1422749

@mickyblueseeums @VibeKayaks We understand your frustration. In order for us to be able to help right away we need the pro number (the one with a U in it). If you could provide that, it would be much appreciated! Thank you.

@FragilePak @VibeKayaks I’ve got a ticket in and sent the auth from Vibe to your team. However, they are not accepting that email.

@VibeKayaks stop using @FragilePak for your courier. I ordered 6/22 and the earliest date they had was 8/09 for delivery. That is being pushed back further now. Can’t even get a straight answer to allow me to pick up on my own. Sadly, I’m not alone with this MAJOR issue.